Assist customers in identifying the cause of issues reported and offer solutions.Write custom code snippets on request.Assist customers with solutions to their use cases.Assist our developers in breaking down the issues identified and reported.

Ozytender was a Ghanaian tender publishing and alert platform. Ozytender published procurement opportunities from both the public and the private sector.• Worked together with developers and presented new product ideas to build the web application.• Worked with a profiling team in identifying tenders from various sources.• Created awareness campaign for the online platform.• Conducted market research of the procurement industry in Ghana and interacted with Suppliers and Purchasers.• Worked with a profiling team in identifying tenders from various sources.

• Developed and wrote procedures for installation, use, and troubleshooting of communications hardware and software.• Troubleshoot, analyzed and resolved all technical issues related to both hardware and software.• Researched database and performed queries to obtain specific employee and client related data for various internal departments.• Monitoring the progress of third-party maintenance contract suppliers.• Conducted end-user training.