Shahrezad B. Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Led the process optimization for Customer Technical Success in the AMER region. Reviewed processes to optimize the use of resources, and built a process roadmap in order to bring change effectively. Drove adoption of business process standards and tools and continuously solicited feedback for improvement. Reduced process errors by ensuring teams are knowledgeable of the existing process and covered process documentation gaps. Delivered relevant training and learning content to the Customer Technical Success teams to continuously improve ramp-up time and adherence to new processes through curated monthly communications.

Denver, Colorado, United States

Ensure that design and manufacturing customers derive maximum value from their investment in Autodesk Collections, utilize all their licenses, identify new opportunities, ensure renewal, and collaborate with other teams to ensure growth attainment.

Littleton, Co

I started my business journey here, co-founding a successful app development company. With my brother, we were able to work together with our small, focused team to release our first successful application: a mobile gaming app called “EvoCreo”. The leadership skills I developed are ingrained within me to this day. I learned that mistakes are only truly “mistakes” if you fail to learn from them. To this day, EvoCreo still has millions of users worldwide that leave glowing reviews and excitement to the future. It was that excitement that ultimately led me to leave my leadership position in the company to pursue ventures with other companies where I could ignite that excitement on other teams and learn even more about customer success and excitement for software.

Greater Denver Area

While working for Wagner Equipment as a Service Clerk initially before rising up the ranks to a Contract Administrator in under a year, I got a deeper look into the world of construction equipment management. While in this role, I wore many hats from a Data Analyst to a Customer Success Manager, to an IT Specialist, showing my adaptive nature. At Wagner, I was able to transition our technician teams from manually inputing their timesheets into our system each week to implementing software that automated the process and decreased redundancies department-wide and eventually automate my current position using self-taught programming skills of SQL, Java and C#.

Aurora, Co

Greater Denver Area

As a Customer Success Manager at Vertafore, I managed a book of business valued at over $2.5 million with just over 65 customers. Despite the lack of direction and having customers on the brink of churn, using my conflict resolution skill set as well as my professionalism and level-headedness in the face of uncertain customers, I was able to reduce my overall churn rate and calm customers down by ensuring that I was their advocate and I was on their side.

Master Of Business Administration - Mba

- Quantic uses a flipped classroom to engage students more directly with material across nine concentrations. - Quantic is accredited.

Bachelor'S Degree, Psychology

Education record