With over eight years of experience in managing network services and solutions for business and corporate customers, I am a Quality Assurance Manager at Cosmote e-Value, a leading provider of integrated customer experience services in Greece. In this role, I oversee the quality assurance, services, and solutions support for the business and corporate customers segment, ensuring high standards of service delivery, customer satisfaction, and operational efficiency. I leverage my skills in leadership, communication, and problem-solving, to lead and support the team. Previously, I was a Service Management Section Manager at COSMOTE, the largest mobile network operator in Greece, where I managed the service provisioning, activation, and maintenance of corporate leased circuits and IP networks. I am passionate about delivering innovative and reliable solutions that meet the needs and expectations of our customers, and I am always eager to learn new technologies and best practices in the field. I value teamwork, collaboration, and continuous improvement, and I strive to contribute to the mission and vision of Cosmote e-Value and its partners.