Stephen Berg Email & Phone Number

Jacksonville, Florida Area

• Led a department of project management personnel and engaged as required to ensure successful project completions and profitability. Responsible for the high-quality completion of all projects with an emphasis on.
• Introduced PMBOK framework to the existing Project Department. Designed ICX’s platform for project management, ConnectWise, to align with current process standards to maximize efficiency, communication, and.
• As assigned Project Manager, successfully closed over 230 internal and external IT projects over an 8-year period with a combined Project Revenue exceeding $7.6 million.
• Successfully managed ICX to its first SOC 1 Type 1 attestation in 2016 for the audit of internal controls as a service organization by the American Institute of Certified Public Accountants (AICPA). Managed annual.
• Among the 230+ complex projects personally managed was a diverse list of types, with 10-20 consistently managed simultaneously. These types included New Managed Client Onboardings, Network Infrastructure Upgrade.

Jacksonville, Florida Area

As Project Manager (Sept 2016-Oct 2017), responsible for the high-quality completion of all IT-based projects among external clients and internal for ICX. Worked closely with critical external, internal, and third-party stakeholders through full project lifecycles including scoping, quoting, procurement, setup/installation, monitoring, and final.

Jacksonville, Florida, United States

• Managed the daily operation of the IT Service Desk. Led a support team that provided compassionate hardware and software support to 1000+ end users among 7 inpatient care centers and 10 team offices in NE Florida..
• Achieved an overall 97% end-user satisfaction rate for Service Desk team survey responses, exceeding the expected 90% goal.
• Managed multiple Service Desk device refresh projects for 2500+ desktops, laptops, tablets, printers, and mobile phones resulting in enhanced user experiences for all impacted departments. Managed the Service Desk.
• Managed the 2015 scoping and implementation of MSSC Configuration Manager, Microsoft’s solution for hardware imaging and software/driver installation to replace the prior Symantec Ghost solution. The successful.
• Managed the 2015 scoping and implementation of BMC Track-IT, the new Service Desk platform to replace multiple older IT solutions: Altiris (ticketing system), MS Access / ManageEngine (asset management), and Track-It.

• Owner of a Desktop Publishing business specializing in the publications of grade-school yearbooks in the northeast Florida area.
• Managed all aspects of publications, including asset collection, meeting coordination, layout and design, printing and binding. Managed costs to meet clients' annual budgets. Organized subcontracts with printing and.
• Interacted frequently with school representatives and publishing vendors throughout the school year to review submitted assets and to successfully meet end-of-year delivery deadlines.
• Scanned and edited photos in Adobe Photoshop. Created digital layouts in Adobe InDesign.
• Submitted and reviewed proofs with school representatives to complete necessary edits.

Jacksonville, Florida, United States

• Provided real-time remote software and technical support for 100+ professional sports teams, professional league officials, and national and local broadcasters during live sporting events. Performed on-site hardware.
• Scope of supported client base included the following professional sports leagues and their league officials and broadcasters: National Basketball Association (NBA), National Hockey League (NHL), Women’s National.
• Monitored the flow of real-time game data from sports arenas to the league offices and their third-party statistical services. As league scoring and data flow issues arose, worked with internal and external (in-arena).
• Performed Q/A testing of software updates to the league scoring systems.