Stefan Boehme Email & Phone Number

Marbella, Andalusia, Spain

Fighting climate change through software while accelerating the global transition to clean energy.

Spain

• I maintained strong relationships with top clients, and created effective training programs for new/existing clients & developed an e-learning curriculum for Game Design students. I transformed onboarding processes.
• Developed the new user onboarding experience and university curriculum, including interactive e-learning materials based on the Jobs to Be Done (JTBD) framework and the latest AI technology.
• Captured customer feedback to identify growth opportunities and provide improvement solutions, resulting in a 20% increase in customer satisfaction ratings.
• Implemented and administrated the LMS and related reporting to ensure ISO 27001 compliance and continuous employee development.

Marbella, Andalusia, Spain

• I integrated and improved GiG's LMS to transfer knowledge across all business verticals and build an active learning culture. I designed and implemented 25 e-learning courses on compliance, info security, data.
• Created a gamified Regulatory Compliance e-learning experience to onboard over 600 clients and 700 employees.
• Implemented the Product Wiki to ensure knowledge management and enhance customer experience through written and video content.
• Established reporting for compliance and data security courses to track completion rates and help the business ensure 100% global compliance.

Malta

• I led the customer care and training department and established its strategic direction resulting in outstanding customer service and company growth of 15%. I organized cross-departmental learning experiences and.
• Coached CS reps to maintain professionalism toward irate customers, resulting in 87% customer satisfaction.
• Established and organized the customer knowledge database to optimize customer experience and deflection.

Galway & London

• Identified and documented translation errors and inconsistencies when localizing game content, patch notes, forum posts, and Twitter feeds from English to German, whilst demonstrating strong interpersonal skills.
• Interacted with 5 studios and community teams for the development of new game features and assets.
• Translated in-game content from English to German for major AAA titles.

Southeast Asia

Volunteered as an English and computer science teacher in orphanages while traveling in Southeast Asia.

Galway, Ireland

• Envisioned and formulated plans to enhance the global training team's customer service training program. Created e-learning modules and classroom-based training to strengthen global team knowledge and success.
• Headed and supervised the local training team, analyzed training needs, and delivered professional training-specific workshops to understand Adult Learning Theory.
• Developed the global training strategy to support 3 major AAA game launches.
• Planned and conducted training and workshops for 1.5K EU & US customer support reps and the global operations teams.

Galway

• I assessed and addressed the training requirements of my team by organizing and conducting training sessions. I designed training manuals and course materials, planned and executed the training program, and oversaw the.
• Conducting Gap & Training Needs Analysis
• Responsible for the visual design of training material
• Documentation and improvement of the training process
• Development and maintenance of training curriculum
• Lead trainer for Vendor partners

Galway, Irland

• Analyzed training needs of team members, organized training sessions, and selected appropriate materials to review and design training manuals and course materials. Established and maintained training curriculum, led.
• Establishing the Learning & Development team
• Conducting Gap & Training Needs Analysis
• Responsible for the visual design of training material
• Documentation and improvement of the training process
• Development and maintenance of training curriculum

Leipzig Area, Germany

• Trained staff member team and reported day-to-day sales success to the senior management. Delivered statistical and performance feedback and administered performance reviews for skill improvement.
• Identified training opportunities for 25 new hires and employees.
• Implemented training processes to maintain the company’s growth.

Cork, Ireland

• Followed existing working practices, methods, and procedures; undertook relevant training and development activities to respond positively to new and alternative systems.
• Authored the new hire curriculum and documented the training workflow.
• Evaluated and graded CSR interaction to follow up with coaching initiatives.

Marburg

• Freelance Webdesigner for several businesses around Marburg and Bad Hersfeld
• Design and Development of interactive websites on customer requestTraining and development of workshops on computer applications for adult further education
• Word, Excel, Access, HTML, PHP, ASP, JavaScript, Photoshop, Flash, Dreamweaver, C++
• Giving English lessons at beginner level
• Development and implementation of revision trainings for IT-SpecialistsFirst and Second level IT-support
• Maintenance of a private school network