Steve Bokleman Email & Phone Number

Lake Forest, Ca, Us

Irvine, California, United States

Manager, Sales Planning Performance Management: Marketing & Sales Strategy: Oversight of Salesforce Digital Platform.

Irvine Ca

Oversight of Hyundai Capital's Digital Marketing Strategy and Technologies

Irvine, Ca

Managing multiple Hyundai Capital America websites for both Hyundai, Kia and Genesis brands. Responsible for overall website digital enhancements with a focus on providing world class user experiences.

Irvine Ca

Digital Marketing Projects as related the the HCA websites.

Orange County, California Area

• Responsible for daily operational status checks of business operations for 17 plumbing locations, reporting directly to the Divisional Vice President.• Liaison with Corporate IT to support implementation of new divisional software systems to support business processes.• Analysis of business processes and implementation of improvements to achieve desired results. • Responsible for strategizing, tracking, reporting of multiple marketing campaigns. (Direct Mail, Yellow Pages etc.) • Responsible for oversight of 3 million dollar outbound telemarketing effort; including scripting, team staffing, data management and the operation of a predictive dialer.• Responsible for $1M in monthly revenue from paid search marketing (SEO/SEM/PPC) campaign; including management of online agencies, and Google AdWord/Analytics.• Designed, built and managed inbound/outbound call center. Includes management of 30+ direct reports, hiring & training of CSRs, call scripting, daily operations, performance tracking and improvement, call queue priority, phone system management (300+ advertised lines, CTI, source of sale tracking) and revenue tracking.• Lead and mentor Six Sigma Green Belt (“Sigma Light”) projects by applying and managing the Sigma DMAIC process of Define, Measure, Analyze, Improve, and Control.

Led Six Sigma projects by applying and managing the ServiceMaster Six Sigma DMAIC process. Keyresponsibilities were to achieve the expected results, provide just-in-time training, and advocate the Six Sigma methodology.

Technical and hands-on manager responsible for building and leading the Operations Team for the new ServiceMaster business unit, WeServeHome.com. Responsibilities included:• Engineering/support of enterprise messaging system, desktop support, management of help desk for customer technical issues. • Teamed with e-Commerce Support Team to provide 24x7 coverage for all operational issues. • Other duties included server support, disaster recovery planning, workstation/server imaging, and ongoing technical documentation. • Provided support of 150+ parent company users with “high-touch” officers’ desktop servicing needs. • Assisted with the build of a 240 seat “National Call Center” in Memphis TN. This included all hardware (workstations/servers, networking and process responsibilities for all aspects of call taking.

Managed 300-user, Windows/Unix-based LAN. Managed server performance and availability for teams in production and development environments. Implemented migration from MS-Mail to Exchange mail system and two subsequent upgrades for two sites Built, deployed, and maintained Windows NT cluster V1.1. Provided senior-level support for other technicians who resolved day-to-day client performance problems, as well as for most Microsoft Server and Office products. Also responsible for implementing email virus scanning server. Technical lead on Windows 2000 (Y2K) test lab.

As a member of the LTD (Long Term Disability) Technical Support team, ensured that LTD Benefits’ LANs ran at production-level, dependably, and with top performance. Utilized tools such as SPM/2 and Netfinity/System View to monitor system performance and make performance-enhancing recommendations. Tuned servers and resolved problems in the LAN Server environment. Focused on understanding and applying technology to the customers’ business operations and procedures. Enhanced partnerships and shared accountability with LTD business division.

Tested and certified all personal computer equipment and peripherals for Unum’s distributed environment. Worked with a hardware team to set standards for Unum’s $10 million personal systems budget. Provided expert support on PC operating systems, network computing hardware products, and components. Met customers’ expectations by working in partnership with business divisions to provide service and expertise, thus maximizing the value of technology. Developed a partnership with our customers through communications, planning, decision-making, and trust. Led projects in both operating system and network operating system environments, and served as a team member on other projects in OS/NOS and other areas of Unum’s IS division.

Utilized a broad range of technologies to isolate failures, repair, upgrade, and maintain all distributed digital processing equipment, including workstations, servers, data processing equipment, and cabling. Set up and configured all supported software packages and hardware configurations. Coordinated and supported home office and field office equipment moves. Worked with customer service consultants, information system teams, and business clients to provide assistance and consulting to the customers and business units. Contributed to the development of procedural instruction manuals. Provided technical support to other technicians, thus fostering the team approaches to problem solving.

Windham, Maine

Independent computer consulting firm specializing in small- to medium-sized business accounts. Provided initial consultation, recommended appropriate PC hardware and software, and set up and supported local area networks, applications and peripherals. Clients ranged from 2-person to 20-person offices that specialized in law, dentistry, accounting, and real estate.

Managed the service department, supporting over 300 clients. Supported, installed, and trained customers on Novell, Lantastic and LAN Manager networks. Evaluated all software and hardware to be sold. Recommended, set up, tested, and repaired all hardware. Sold equipment and support service contracts. Supported all aspects of the sales cycle, including installation and training, hardware & software troubleshooting, purchasing and receiving all hardware and software, and controlling inventory.

Provided end-user support for hardware and software. Set up and maintained applications for users. Edited and maintained software application files, and developed software systems and report processing applications. Managed backups for the department.