Stephen Bridges Email & Phone Number

Saint Petersburg, Fl, Us

Saint Petersburg, Fl, Us

Tampa, Florida, United States

Clearwater, Florida, United States

Managed IT solutions including the full spectrum of tech, network, and security services.• Remote administered a fleet of ~500 endpoints consisting of Macs, PCs, ChromeBooks, and Windows servers leveraging MDM to push software provisioning & patch management software via Bash, PowerShell, and Batch scripting.• Engineered and administered Okta environments enabling account provisioning and SAML login of SaaS platforms in a zero trust environment.• Administered Cisco Meraki networks including site-to-site and client-to-site VPNs, traffic shaping, QoS, VoIP, subnetting, etc.• Administered SaaS & IaaS systems including AWS, Azure AD, O365, Google Workspace, Okta, Filewave, Splashtop, Sophos Central, Watchman Monitoring, Backblaze backups, Zendesk, Ring Central, etc.• Evaluated and implemented software solutions with an emphasis on usability and security.• Managed client accounts via hosting regular Technology Business Review sessions to discuss upcoming projects, review current metrics, improve client satisfaction, and solidify client agreement to implementation of CIS-18 security guidelines.• Provided client life-cycle management including initial discovery, onboarding, and offboarding.• Performed client audits including security, SaaS account management, and availability of systems in SaaS and server environments.• Created and maintained internal and external KB articles providing training and documentation on systems and processes to staff and end users.• Assisted in talent acquisition by providing candidate screening and assessment of soft and technical skills.

Tampa/St. Petersburg, Florida Area

Managed IT Solutions and IT Security Provider• Current national record holder for the most perfect customer satisfaction surveys in one week & most consistent in the top five. • Accepted additional responsibilities including becoming a Tier 2 escalations point and SME for two companies plus Printer SME. • Served as a mentor coaching junior engineers in effective troubleshooting, problem resolution, technical skills, and documentation.• Responded to, resolved, and escalated a diverse range of tickets across the entire spectrum of IT related issues with an emphasis on client satisfaction, service delivery quality, and technical excellence. Areas of expertise include break-fix, and Microsoft Azure administration.• Met and exceeded organizational goals for cost per contact, utilization, customer satisfaction, first contact resolution rate, and average speed to answer as well as key performance indicators in remote troubleshooting skills, client services skills, professionalism, punctuality, and technical competencies.• Demonstrated strong customer service skills including accuracy of understanding, empathy, urgency, accuracy, conflict resolution, and detailed documentation all while providing expert remote support for desktops, printers, mobile devices, and basic server administration.• Created, updated, and maintained internal knowledge base articles in ITSM's Remedy and Service Now.

Oldsmar, Fl

The Konica Minolta Business Technologies division develops office document solutions focused on color, digitization, high-speed and networking.• Provided advanced support for escalation diagnosis and resolution while maintaining an 85%+ resolution rate paralleled with exceptional customer satisfaction: 4.8/5 customer survey average.• Developed proficiency with a diverse selection of hardware, software, operating system, and server platforms.• Subject Matter Expert on: Kofax ShareScan, Kofax Output Manager, Prism Print Path, Prism Scan Path, EFI Fiery, Meadows Design Merge Pro, Konica-Minolta Page Scope Enterprise Suite, Konica-Minolta Accurio Pro Flux, etc.• Implemented improvements to departmental workflow through utilization of process analysis.• Demonstrated leadership while conducting solutions and connectivity training in one-on-one and group settings.• Headlined departmental initiatives in relation to security awareness.

Winterhaven, Fl

Great American Adventure: Exploration of America via long-haul logistics.• Comprehensive travel to 46 states; supplying transportation of refrigerated goods and exemplifying impeccable client relations.• Adherence to US DOT regulation and safety protocols as required per CDL-A licensing, completing driver safety training as mandated.• Provided direction in accordance to driver-training program, participating in harm-reduction and load recovery as needed.

Saint Petersburg, Fl

• The Konica Minolta Business Technologies division develops office document solutions focused on color, digitization, high-speed and networking.• Specialized in incident diagnosis and resolution in relation to document creation and retention hardware and related software.• Evaluated unresolved issues, routing to the appropriate team while maintaining case ownership and documentation.• Stood-up and maintained Ubuntu server with an Internet Relay Chat Daemon enabling encrypted department-wide communications.

Tampa, Fl

• Pharmacy services provider of quality patient care and innovative pharmacy solutions to institutional customers and patients in long-term care.• Resolved 90% of incidents without requiring escalation including, but not limited to: Active Directory updates, password resets, PC / OS troubleshooting, IBM AS400, desktop printer, prescription medication vending machines, and proprietary software / hardware.• Provided management commended support in a mission-critical environment involving high-risk operations.• Maintained case ownership of all vendor supported issues.

Saint Petersburg, Florida

Serve prepaid debit cards by American Express.• Contributed to core NOC functions often including: alarm monitoring, incident management and trouble ticket creation/resolution ownership, dispatch of 3rd party vendor support, dispatch of 3rd level support groups, and management of critical outage information, corrective actions and root cause analysis.• Managed the technical support bridge, critical outage information, escalations, and executive notifications.• Implemented Microsoft Sharepoint 2010 to host an internal NOC site for the purpose of streamlining processes including temporary process tracking, knowledge article retention, calendars for team scheduling / time-off requests.• Utilized Sharepoint Designer 2010 for Sharepoint site design / administration and Infopath 2010 for the creation of custom forms for data input.• Delegated rights and responsibilities while demonstrating best practices for use and maintenance of the internal NOC site.

Tampa, Fl

• Provider of home health equipment, products, and services.• Designed and implemented WAN / LAN connectivity including routers, firewalls, and security software providing troubleshooting and ongoing maintenance.• Implemented and administered a variety of Windows, OSX, and Linux desktop and server systems from initial build / deployment to maintenance, hardening, and upgrades.• Implemented and maintained POS, CRM, SharePoint, Active Directory, Database, HTTP, and telecommunications systems.• Leveraged SharePoint 2010 to host internal documents, calendars, and messaging utilizing Designer 2010 for site administration.• Demonstrated leadership in providing ongoing software training and security best practices.• Designed and administered the corporate website utilizing Wordpress on a virtualized CentOS Linux platform including management of SQL databases.

Graphic Design

Certificate, Print Production, Office Systems, Color, And Networking

Activities and Societies: Completed Certifications: All Associate Level Courses All Professional Level Courses All Expert Level Courses ▪.

Computer Systems Networking And Telecommunications