Identify, analyze and resolve common tech issues in workstations, OS, software, hardware, peripherals, VPN connectivity, entry-level server support.

• Conducted risk assessments to evaluate potential threatsand vulnerabilities.• Detected fraudulent activities through in-depth analysis offinancial transactions.• Collaborated with teams to develop and implement policiesthat ensured regulatory compliance.• Collaborated closely with eight national regional salesteams to maintain relationships with dealershipsnationwide. Intentionally supported efforts to keep closecontact with stakeholders and other lines of business toencourage positive business outcomes.• Learned about other lines of business operations andprocesses to create a good experience for the client. Held aprolonged strong performance rating and kept a 98% andabove QA score.

• Reviewed loan documentation for the final fundingprocess. Performed outbound calls to applicants,employers, and third parties as needed for completion ofreview.• Reviewed applicant credit reports to make the bestdecision possible for the funding process.• Took the initiative to help coach teammates up to speed onpolicy.• Kept a strong-very strong performance rating.

• Facilitated client onboarding to Capital One’s online platform andto different products and services.• Fulfilled client requests with routine account requests and utilizedonline remote access tool(s) to help troubleshoot and solvemultiple client technical issues.• Navigated efficiently through multiple systems and tools. Guidedclients through corrective steps and submitted tech IT escalation(s)tickets when necessary.• Reviewed and researched escalation tickets to effectivelycommunicate all repairs and solutions that had been achieved.• Demonstrated proficiency in navigating various online bankingtools to assist customers with account management.• Successfully cross-sold additional products and services to enhancethe financial well-being of clients.