Business Development: design Sales and Marketing strategy to creatively drive participants to professional development coaching and facilitation businessOperations: work closely with existing clients to organize and manage all workshops, handle all finances involved with businessContent Creation: research and create workshop content to specifically meet the client needs

Business Planning & Financials: created Business Plan, Financials, and Pitch Deck to be used during potential investor meetingsInvestor Relations: coordinate, prepare for, and lead on-site and virtual meetings with potential investorsProject Planning: prepare and organize plan to open concierge medical office in Bluffton, SC

Business Planning & Financials: updated Business Plan, Financials, and Pitch Deck to ensure legality and transparency for clientInterim CEO: reset expectations and communicated with investors, consultants, and the communityHire medical and support staff: recruited and hired 20+ medical and support staff to ensure an on-time openingProject Planning: organized moving pieces with Operations, HR, Facility, Technology, and Construction to create a comprehensive project plan… Show more Business Planning & Financials: updated Business Plan, Financials, and Pitch Deck to ensure legality and transparency for clientInterim CEO: reset expectations and communicated with investors, consultants, and the communityHire medical and support staff: recruited and hired 20+ medical and support staff to ensure an on-time openingProject Planning: organized moving pieces with Operations, HR, Facility, Technology, and Construction to create a comprehensive project plan to allow for an on-time opening, reset communication and project expectations with team Show less

Maintain relationships with established client based, grew business by 50% in less than 1 yearDevelop and onboard new relationships with clientsWinner of the Obvious Choice Award!

Deliver interactive, experiential workshops (domestic + international), such as: Effective Communication, Dynamic Leadership, Negotiation, Influencing Stakeholders, and Storytelling; Manage and lead corporate Leadership Development programs Consult with clients who want to see change in their organization and pinpoint the root causes preventing meaningful progress and engagement from employees; Work with complementary focus areas of The Frontier Project to recommend and develop… Show more Deliver interactive, experiential workshops (domestic + international), such as: Effective Communication, Dynamic Leadership, Negotiation, Influencing Stakeholders, and Storytelling; Manage and lead corporate Leadership Development programs Consult with clients who want to see change in their organization and pinpoint the root causes preventing meaningful progress and engagement from employees; Work with complementary focus areas of The Frontier Project to recommend and develop comprehensive solutions to organizational changeResearch the latest in business, behavioral economics, neuroscience to elevate content delivery and enhance client experience Show less

Successfully led executive-sponsored project to transform the Enterprise Customer Installation Experience by strategically overhauling processes, systems, and organizational structure Consulted with all levels within the organization to design, develop, test, and implement the new Customer Installation Experience by: o Facilitating working design sessions with associates from all functional units, including: Sales, Marketing, Service Delivery, Engineering, Finance, and ITo… Show more Successfully led executive-sponsored project to transform the Enterprise Customer Installation Experience by strategically overhauling processes, systems, and organizational structure Consulted with all levels within the organization to design, develop, test, and implement the new Customer Installation Experience by: o Facilitating working design sessions with associates from all functional units, including: Sales, Marketing, Service Delivery, Engineering, Finance, and ITo Creating and documenting IT requirements to support changes; liaison between IT and Business during development, testing, and implementationo Developing Business transition plans in partnership with functional leadership; designing and leading training for Business during implementationo Caring for Customers by proactively providing transparent, timely communication and support o Designing and analyzing metrics to monitor results; creating feedback loop to continuously improve initial designAggressively Drove results (1 Year):o Enhanced Customer Experience: Standard Product NPS improvement from -3 to high of 25o Increased Efficiency: Complex Product provisioning steps reduced by 60%, significantly reducing the number of resources neededo Reduced Installation Intervals: Advanced Product internal reduced by 50%, allowing revenue to be realized and collected 50% sooner Show less

Recruited by Executive Leadership to lead team of over 200 Service Delivery associates responsible for managing all aspects of the Enterprise Customer Installation experience. o Services included: Networking Solutions (ex: Voice/Data), Unified Communications (ex: SaaS), Cloud Services (ex: Colo, Hosted Exchange), Security Services (ex: Managed Network Security), and Professional Services (ex: Network Audit, Project Enablement, Business Consulting)Aggressively supported… Show more Recruited by Executive Leadership to lead team of over 200 Service Delivery associates responsible for managing all aspects of the Enterprise Customer Installation experience. o Services included: Networking Solutions (ex: Voice/Data), Unified Communications (ex: SaaS), Cloud Services (ex: Colo, Hosted Exchange), Security Services (ex: Managed Network Security), and Professional Services (ex: Network Audit, Project Enablement, Business Consulting)Aggressively supported process-improvement initiatives to ensure accurate and timely product delivery, reduce operational expenses, grow employee engagement, and enhance relationships with internal and external customers. Aggressively Drove results:o 33% improvement in product delivery intervalso 73% reduction in Service Delivery-caused customer credits: monthly average of $825k reduced to $167k o 97% improvement in unbilled traffic: 75.9 million minutes reduced to 2.1 million minutes Show less

Recruited by VP to create, develop, and lead the following teams:o Data Integrity: focused on system and data integrity to increase production accuracy and enhance customer experience o Move/Add/Change Team: reduced interval of "fast" order activity from 9 days to 1.5 days, increased customer satisfaction and realized revenue 7.5 days soonerSupported business strategies and objectives by developing and implementing performance-measurement system to substantially improve… Show more Recruited by VP to create, develop, and lead the following teams:o Data Integrity: focused on system and data integrity to increase production accuracy and enhance customer experience o Move/Add/Change Team: reduced interval of "fast" order activity from 9 days to 1.5 days, increased customer satisfaction and realized revenue 7.5 days soonerSupported business strategies and objectives by developing and implementing performance-measurement system to substantially improve integration of financial, productivity, and quality measurements. Show less

Responsible for the hiring, supervision, and coaching/development of large order entry and customer billing teams. Experience included testing system and process changes, scheduling resources to accommodate workload, and acting as representative to many cross-functional process teams. Won Chairman's Club Award for exceptional service and support to Sales and Account Development departments.

Defined strategies and product requirements, directed launches, and managed individual P&Ls for multiple Voice and Security products. Developed and executed marketing and training campaigns that contributed to revenue and product growth.

Responsible for renewal, up-sell, and customer satisfaction of over 150 business-level customers.Exceeded all Sales and Renewal goals, assisted account executives with proposals and presentations.

Provided economic and technical expertise to VP, and ensured compliance with Public Utility Commission's decisions.Responsible for timely and accurate company reporting to Federal Communications Commission and State PUC’s.