Hi there - I’m an IT Professional that's passionate about creating IT solutions that make a real difference for customers and teams in the software and services industry. I believe in a people-first approach—understanding what my customers and colleagues truly need and building solutions that deliver meaningful results.With a strong track record in managing technical teams, I’m skilled in customer success, process optimisation, and cross-functional collaboration. My background in implementing, and managing technology for both internal and external customers has taught me how to balance customer satisfaction with efficiency improvements, even in complex environments. Whether I’m managing service delivery contracts or guiding a technical team, my focus is always on driving value and continuous service improvement.Outside of work, you’ll find me training in Judo or experimenting with home automation projects. My house is full of Raspberry Pis and more smart devices than I can count.
Listed skills include Service Delivery, Itil, Service Management, Change Management, and 31 others.