Marc Solomon Scheimann Email & Phone Number

Farnborough, England, United Kingdom

In my role at myairops, I’m here to make sure that every customer has a great experience, right from their first setup on our platform to ongoing support. I lead a team that’s dedicated to helping new customers get up and running, and making sure our long-term customers continue to get value from us.I also focus on making sure we’re available 24x7x365 for customers around the world. It’s important to me that they always feel supported, no matter where they are or what they need. I enjoy finding ways to improve our service and keep our customers satisfied, and I’ve seen that reflected in high retention rates and better feedback from our users.

Basingstoke, Hampshire, United Kingdom

In this role, I led a team of talented engineers to help Centerprise grow by attracting new clients and keeping our current ones satisfied. Together, we worked on action plans that made a real impact, from implementing tools that added value for our customers to ensuring we met industry standards, like retaining ISO 27001 and ISO 20000 certifications.Keeping our services fresh and relevant was key, so I introduced new tools to add even more value for our clients. As part of the Senior Leadership Team, I focused on making sure our service delivery consistently supported growth and strengthened Centerprise’s reputation.Key Project: Updating the IT Service Management (ITSM) ToolsetI took on a major project to improve our service by introducing a new ITSM tool. The goal was a smooth transition, ensuring minimal disruption for both our team and customers. This new tool helped us deliver faster, more efficient service, leading to higher customer satisfaction and making daily work easier for our engineers.

Maidenhead, Uk

At SDL, I focused on enhancing how we deliver services to our global clients. I worked closely with the operations team to create policies and procedures that made our processes more efficient and cost-effective. My job was to ensure our teams in the UK, USA, India, and Europe had the tools, training, and support they needed to serve over 250 global customers.When challenges arose, I stepped in to troubleshoot and solve complex technical and service issues, ensuring that our clients experienced minimal disruptions and maximum value from our services.

London, United Kingdom

In this role at Mblox (now Sinch), I had the chance to lead a diverse team of technical experts who supported our top 100 customers across Europe, the Middle East, and Asia. Our goal was to keep things running smoothly while continuously looking for ways to improve our service. My team played a significant part in retaining high-value clients, contributing around £45 million in annual revenue.This role taught me a lot about managing complex client needs and finding proactive solutions that drive customer satisfaction and loyalty.

London, United Kingdom

I led an ITIL Service Desk, including Service Improvement Plans (SIPs) and Continual Service Improvement (CSI). Managed key account relationships and problem-solved service delivery issues.

Msc, Innovation & Leadership

I completed a Master’s in Innovation, Creativity, and Leadership at City, University of London. This interdisciplinary program gave me.

Bsc, E-Commerce With Information Technology

My undergraduate degree at Coventry University focused on Business Information Technology, where I developed a solid foundation.