• Initial point of contact for students enquires, responsible for ongoing administration of information and documentation• Maintained follow up with focus on student wellbeing and supported extra information regarding student program and initiatives• Collaborated closely with education providers and migration agents to process course admission, enrolment and visa applications• Optimized communication to reach target audience through multiple channels • Built relationships with key Universities and Colleges within Australia in order to achieve best opportunities for students• Participated in weekly training and open day events provided by most universities in Australia to gain accurate information within admissions procedures, faculties updates and scholarships • Promoted student events such as Education Fair, recruiting students and providers from Elicos and VET sector• Supported the Marketing Manager in planning, researching and coordinating overseas students recruitment • Organized and presented seminars to students • Complied with Department of Home Affairs standards of Australian immigration

• Negotiated with institutions and potential clients seeking new business partnership as well as maintained close relationship with existing clients • Innovated student consultancy strategies and procedures and maintained information updates from education providers and migration agents • Collaborated with internal and external stakeholders • Provided regular training to team members regarding updates • Monitored CRM generating extensive reports and efficiently managing workload to maximize employees performance • Attended conferences, meeting and industry events • Volunteered for Bracca (Brazilian Community Council of Australia), participated in recruiting students to volunteer in their events and organizing prize draws• Participated in marketing activities in order to attract onshore and offshore international students

Responsible for all the strategic and operational activities to support the business also involved in areas as sales, payroll, invoices, staff, stock and resources management.• Managed a group of 16 staff members and team supervisors • Worked aligned with financial and budgets • Increased productivity and revenue profit• Administrated and supported IT software for retail industry • Controlled stocktake • Provided organizational and production training to staff • Participated in recommended barista/coffee specialist training

Providing initial assessment, triage, research, and resolution of basic incidents and service requests regarding the use of application software products and infrastructure, managing and requesting a fulfilment processes in line with Service Desk objects.Achieved skills: • Team Work, Costumer Service• Effective Solution and Timeline Delivery• Technical and functional support

Database analysis that guides the flow of product, following all the steps in the production area as well as logistics team access and checking. Interaction with the commercial and financial area, generating availability data, location and period of serving of the product.Achieved skills:• Database analysis and data entry• Coordinating logistics team