Heather Schroeder, Mba, Cvt Email & Phone Number

Tucson, Az, Us

Tucson, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona

Have questions about what Fear Free can do for your veterinary practice? Invite me to come speak at your hospital to introduce you to the Fear Free program.

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Cochise Animal Hospital, Scottsdale, Arizona, United States

Paradise Valley 131

Active participant in the Pet Nutrition Advisor Program (PNAP)Increase production by completing CVT appointments dailyHelp complete requirements for Fear Free Practice CertificationAchieve Exceeds Expectations on last two performance evaluations• Accepted position during COVID-19 in an understaffed hospital with poor culture. Converted to a healthy culture with positive team that is flexible and willing to work together well• Maintain Wellness Plan sign-up target• Complete Safety Officer and Radiation Officer duties• Targeted patient and associate safety through both new and old programs designed for the workplace and/or patient handling• Traine new hires in both veterinary assistant and client service coordinator roles• Handle COGs via effective JIT inventory management and evaluating product options

Paradise Valley 131

• Contributed to the success of opening a new stand-alone hospital in North Scottsdale, AZ. Exceeded expectations in categories such as revenue, pets seen daily/weekly/monthly/annually, veterinary quality scores, client satisfaction and more• Achieved goal for Optimum Wellness Plan sign ups for 2019 and first half of 2020• Assisted in development of established procedures for new hospital team• Filled in for Practice Manager in the beginning for the COVID-19 crisis, following corporate guidance that changed almost daily to ensure safety of the team and clients• Completed Safety Officer and Radiation Officer duties• Mentor / train other team members in all areas – medical, procedural, technical, customer service

Deer Valley, 0133

• Communicated with the veterinarian and vet techs • Carried out or set up procedures that did not require veterinarian or vet tech assistance

Deer Valley 0133

• Greeted pets and their people in person and over the phone, scheduled appointments, provided home care instructions, processed payments

North Phoenix #132, Desert Ridge #1039

Client service coordinators are Banfield's public relations ambassadors, as they provide clients with the first and last impression of the practice.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Phoenix, Arizona Area

• Was the primary field support through in person meetings and via phone for Veterinary Clinics in assigned territory to assist in education, activation, and continued engagement with direct to home platform• Was able to understand the vet portal functionalities to assist the vet clinics with items such as setting the price, vet compensation reports, pet parent reports, etc.• Conducted Lunch & Learn for VCHT training on Pet Parent Profile creation and nutritional plans

Phoenix, Az

Phoenix, Arizona

Implement and evaluate daily lesson plansPlan instruction to achieve specific objectives based upon student need and established curriculumMonitor the attendance of students and maintain student attendance recordsReview student success rates and implement plan to reduce student withdrawalsMaintain an 80% student success rate for all classes taught in the programArrange and coordinate guest speakers, community service field trips, and visits to clinics and medical officesPrepare lectures and practical demonstrationsConvert and upload curriculum materials into Blackboard LearnServe as faculty advisor of campus chapter of SCNAVTA

Phoenix, Arizona Area

Served as main representative for the Club at all public events, including on-ice ceremonies with the Coyotes, player recognition events, Coyotes meetings and Club meetings.Represent the Club with the media to shed a positive light on the Club and the Coyotes.Founded the organization in July of 2007 - filed all paperwork with the ACC and IRSDirected fund raising initiatives - raised over $30,000 during tenureManage communications and marketing for the organization - weekly communications regarding events, offers, fund-raisingOrganize member events - viewing parties, end of year parties, membership meetingsMembership tracking and rewards - new members, attendance, participation based rewards

Phoenix, Arizona Area

Provide pet parents with information about Nutro products so they could make educated decisions about the food they offer their animals.Worked part-time weekends to share appropriate information regarding products offered by Nutro and GreeniesIncreased sales in assigned Petsmart/Petco stores on scheduled work days

Phoenix, Arizona Area

Provide pet parents with information about Blue Buffalo and its products so they could make educated decisions about the food they offer their animals.Worked part-time weekends to share appropriate information regarding products offered by BlueIncreased sales in assigned Petsmart/Petco stores on scheduled work days

Phoenix, Az

Based out of home office in Phoenix area, managed CaptionCall Outreach, Sales, Installations, Events, Provider Relationships and Employees for Arizona, New Mexico, Oklahoma and TexasAdvocated for the CaptionCall phone and service with the hard of hearing, hearing health professionals, government agencies and other sources that deal with the hard of hearingPresented at small and large group meetings, as well as during sales calls, installations and trade showsRecruited and managed various lead sources and channels, including events and hearing health professionalsCreated and hosted demonstrations and other events Identified, hired and trained additional employees to aid in growth and support for local events, customers and installationsTraveled to events and other territories to train new Trainers as assignedThis was my first management experience. I went from never managing any people, to having approximately 35 employees reporting directly to me in less than nine months. Those employees were spread over four states (AZ, NM, OK, TX) and many of them were hard of hearing themselves.During the period I worked for CaptionCall, I hosted a booth or table at events at least twice a month all across my territory. These events were generally public events where our goal was to sign up as many customers as possible. I also attended professional events where the goal was to educate hearing health professionals about the product and recruit them to help us identify individuals who need the phone.

Phoenix, Arizona Area

Surveyed employees to determine potential features for a new intranet site. Compiled results and made recommendation to leadership for potential implementationLaunched new global employee intranet (eCentral), working with IT and an external vendor (Vilocity) on the design, install, UAT and implementationCollected, designed and uploaded content to new site prior to launch. Continuously reviewed content and content owners to ensure design standards were kept and information stayed freshDesigned new biweekly employee e-newsletter using PhotoShop and DreamWeaver based on suggestions and feedback from management and employeesCollected and edited stories for the newsletter prior to distribution to all employees.Measured effectiveness of communication strategies and implement necessary changes using Survey Monkey and other survey toolsDeveloped stories and wrote content for all communication channelsSupported other departments with web-based knowledge base content design and maintenance. Created CGI Forms for employees without email

Phoenix, Arizona Area

Coordinated the writing, development and implementation of communications efforts that kept front line employees informed of marketing programs, operational changes, and other fund updatesCreated new format for intranet site housing all information front line employees require to do their jobs. In the process, updated and corrected all content housed within the siteReviewed all call center procedures and support documentation at least quarterly for accuracy, and made any corrections with the cooperation of the procedure owner and other subject matter expertsReviewed usage data for intranet activity and report site activity as requested using WebTrendsSupported employee activities in Phoenix via email and print communicationsSurveyed employees for satisfaction with employee communications as a whole using ZoomerangTechnical Environment: Microsoft Office, FrontPage, WebTrends, Zoomerang

Phoenix, Arizona Area

Updated content on corporate Internet as well as developed and maintained overall design and functionality of external websites using Microsoft CMS. Responsible for oversight of established style and web content guidelines. Determined appropriate integration of new web content with existing architecture. Recommended, developed and maintained new website features and enhancements in coordination with ITEnsured timely posting and accurate corporate intranet website content using Microsoft SharePoint. Served as technical liaison with other departments and business units for development and management of web content. Created, reviewed and approved web pages in coordination with department content providers and communications staffReviewed usage data for corporate Internet and intranet Web activity and reported site activity as requested using WebTrends and LiveStatsTechnical Environment: Microsoft Office, CMS, SharePoint, FrontPage, HTML, PhotoShop, Factiva

Phoenix, Arizona Area

Used WebTrends and Mondosoft Behavior Tracking programs to analyze traffic to the customer website for the HPS business. Provided holistic Search Engine Optimization (SEO) recommendations for improvements to the content and structure to maximize customer traffic and resultsUsed Exact Target and HTML to design, create and distribute e-newsletters to customers and employees on a variety of subjectsCollected material from marketing subject matter experts, edited and posted as content to the external customer website using Microsoft CMS. Maintained and modified the structure and organization of the website content and the documents made available for customers to download to improve visitor experienceSchedule placement of advertising in a variety of trade publications. Function as point of contact for advertising reps to coordinate delivery of materialsTechnical Environment: Microsoft Office, CMS, SharePoint, FrontPage, HTML, Exact Target, WebTrends, Mondosoft Behavior Tracking

Phoenix, Arizona Area

Responsible for gathering proposals from website development companies for the purpose of redesigning corporate website. Develop descriptive copy for placement on the revised website which functions as a sales and marketing tool. Measure success via increased hits and leads generatedDevelop new branding and product descriptions for use by sales people, in collateral, and on website. Create all copy and coordinating graphic design for all marketing materials. Design collateral for trade shows, distribution to resellers, and other potential customers. Establish consistency and professionalism in all materials distributed to customers and potential customersWrite and distribute press releases announcing new partnerships and other significant events to the local Arizona market and the telecommunications industry. Track success of press releasesPartner with senior management and sales team to develop presentations for use during pitch meetings potential new customers as well as in RFP/RFIServe as primary contact for assigned accounts, providing technical support, answering billing and other questions, and offering sales support as appropriate

Phoenix, Arizona Area

Coordinated the writing, development and implementation of communications efforts that kept front line employees informed of marketing programs, operational changes, and competitive situationsResponsible for development, writing, testing, approval, and distribution of methods and procedures related to all Cox servicesMaintained intranet site with all information and procedures required by customer contact personnel. Information targeted for customer service (billing), technical support, and sales generationSupported product and procedure launches via job aids, small group training sessions, online training, email messages, and other methods as requested by managementDeveloped strong working relationships with functional areas such as Sales, Marketing, Training, Billing System, and Product Management

Phoenix, Arizona Area

Supervised the design, creation, and implementation of company intranet. Collected information from various departments and coordinated design efforts to personalize the look and feel of departmental pages. Provided support to and quality control for departmental web editorsResearched, designed, and implemented e-newsletter for all Arizona employees. Established relationship with e-newsletter vendor for delivery, coordinated efforts with internal IT department to prevent technical problems due to mass distributionDeveloped strong working relationships with all functional areas to communicate effectively operational changes, competitive changes, and community outreach efforts to all employeesContributed monthly to the company newsletter, including assisting with coordinating content and layout, proofreading, ensuring timely printing and distribution, and interfacing with outside vendorsTechnical Environment: Microsoft Office, FrontPage, HTML, PhotoShop, PowerPoint, WebTrends

Phoenix, Arizona Area

Answer approximately 100 customer calls daily regarding billing, technical problems and walk-thru assistance, complaints, sales and special products such as Cox @Home and Cox Digital Telephone.Act as Team Lead in the absence of Team Leaders. Manage the line and maintain phone standards, offer “E-Time” when overstaffed, take supervisor calls, and offer support to other teams as needed.Create and document methods and procedures for all processes related to Cox Digital Cable in order to ensure consistency.Assist training department in brochure level training for CSRs and Field Technicians. Develop sales strategy in conjunction with marketing, training, and customer service for use in all additional training. Assist in training the technical support team on troubleshooting techniques for Cox Digital Cable. Provide additional training as needed.Assist marketing department in creating marketing pieces for existing customers and new acquisitions. Assist with creating scripts for use with outside telemarketing firm to sell Cox Digital Cable. Process sales closed by telemarketing firm by entering into billing system and scheduling as ordered. Manage installation-scheduling pools to allow both in-house sales and telemarketing orders to be entered daily.

Tucson, Arizona Area

Answered approximately 120 customer calls daily regarding bills, technical problems and walk-throughs, complaints, sales and special products such as Primestar and Sprint long distance service.Calculated phone statistics for the system on an hourly, daily, weekly and monthly basis, using reports available through the Call Center Management System (CCMS) in accordance with FCC guidelines for answering incoming customer calls.Established a system for Quality Assurance Auditing for work order entry, identifying errors prior to the close of the work order, therefore lowering the number of customer call backs to resolve billing errors on the first statement.Established a procedure and tracking method for all incoming customer correspondence with the customer service department, customer service manager, general manager, and referrals from the city office of the Cable Administrator. This system ensures that all correspondence is handled to completion in a timely manner.

Tucson, Arizona Area

Provided long distance services for MCI customers.Answered approximately 750-800 phone calls daily following company guidelines and using correct scripting for each call type/product.Achieved 100% accuracy and courtesy on monitored calls 11 consecutive months and 5 consecutive months.Member of the Double-Jacking Team that assisted in the training of new employees on the actual placement of customer calls.Member of the Floorwalking Team that assisted supervisors in answering operators' questions during peak call times.

Bachelor Of Applied Science - Basc, Veterinary Technologist

Certificate, Veterinary Practice Manager, 4.0 Gpa

Associate’S Degree, Veterinary/Animal Health Technology/Technician And Veterinary Assistant, 3.56 Gpa

Activities and Societies: Dean's list 1st semester, Dean's list 3rd semester, Dean's list 4th semester, Delta Epsilon TauThe Mission.

Mba, Business - Technology Management & Marketing

Completed this degree in a combination of online and classroom study. Worked with project teams and individual projects. Gained extensive.

Bachelor Of Science (B.S.), Information Technology - Web Design, A

Went back to school after 15 years to complete my degree, as I felt out of place in a professional position without a degree. All classes.

Psychology

Activities and Societies: University of Arizona Marching Pride U of A Pep Band Tau Beta Sigma music honor sororityStarted taking American.

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program, A

Activities and Societies: Marching Band Varsity swimmerI was the first female drum major for the band in a really long time. I graduated.