Heather Schroeder, Mba, Cvt Email & Phone Number

Tucson, AZ, US

Tucson, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona

Have questions about what Fear Free can do for your veterinary practice? Invite me to come speak at your hospital to introduce you to the Fear Free program.

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Cochise Animal Hospital, Scottsdale, Arizona, United States

Paradise Valley 131

• Active participant in the Pet Nutrition Advisor Program (PNAP)Increase production by completing CVT appointments dailyHelp complete requirements for Fear Free Practice CertificationAchieve Exceeds Expectations on last.
• Accepted position during COVID-19 in an understaffed hospital with poor culture. Converted to a healthy culture with positive team that is flexible and willing to work together well
• Maintain Wellness Plan sign-up target
• Complete Safety Officer and Radiation Officer duties
• Targeted patient and associate safety through both new and old programs designed for the workplace and/or patient handling
• Traine new hires in both veterinary assistant and client service coordinator roles

Paradise Valley 131

• Contributed to the success of opening a new stand-alone hospital in North Scottsdale, AZ. Exceeded expectations in categories such as revenue, pets seen daily/weekly/monthly/annually, veterinary quality scores, client.
• Achieved goal for Optimum Wellness Plan sign ups for 2019 and first half of 2020
• Assisted in development of established procedures for new hospital team
• Filled in for Practice Manager in the beginning for the COVID-19 crisis, following corporate guidance that changed almost daily to ensure safety of the team and clients
• Completed Safety Officer and Radiation Officer duties
• Mentor / train other team members in all areas – medical, procedural, technical, customer service

Deer Valley, 0133

• Communicated with the veterinarian and vet techs
• Carried out or set up procedures that did not require veterinarian or vet tech assistance

Deer Valley 0133

• Greeted pets and their people in person and over the phone, scheduled appointments, provided home care instructions, processed payments

North Phoenix #132, Desert Ridge #1039

Client service coordinators are Banfield's public relations ambassadors, as they provide clients with the first and last impression of the practice.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of.

Phoenix, Arizona Area

• Was the primary field support through in person meetings and via phone for Veterinary Clinics in assigned territory to assist in education, activation, and continued engagement with direct to home platform
• Was able to understand the vet portal functionalities to assist the vet clinics with items such as setting the price, vet compensation reports, pet parent reports, etc.
• Conducted Lunch & Learn for VCHT training on Pet Parent Profile creation and nutritional plans

Phoenix, AZ

Phoenix, Arizona

Implement and evaluate daily lesson plansPlan instruction to achieve specific objectives based upon student need and established curriculumMonitor the attendance of students and maintain student attendance recordsReview student success rates and implement plan to reduce student withdrawalsMaintain an 80% student success rate for all classes taught in the.

Phoenix, Arizona Area

Served as main representative for the Club at all public events, including on-ice ceremonies with the Coyotes, player recognition events, Coyotes meetings and Club meetings.Represent the Club with the media to shed a positive light on the Club and the Coyotes.Founded the organization in July of 2007 - filed all paperwork with the ACC and IRSDirected fund.

Phoenix, Arizona Area

Provide pet parents with information about Nutro products so they could make educated decisions about the food they offer their animals.Worked part-time weekends to share appropriate information regarding products offered by Nutro and GreeniesIncreased sales in assigned Petsmart/Petco stores on scheduled work days

Phoenix, Arizona Area

Provide pet parents with information about Blue Buffalo and its products so they could make educated decisions about the food they offer their animals.Worked part-time weekends to share appropriate information regarding products offered by BlueIncreased sales in assigned Petsmart/Petco stores on scheduled work days

Phoenix, AZ

Based out of home office in Phoenix area, managed CaptionCall Outreach, Sales, Installations, Events, Provider Relationships and Employees for Arizona, New Mexico, Oklahoma and TexasAdvocated for the CaptionCall phone and service with the hard of hearing, hearing health professionals, government agencies and other sources that deal with the hard of.

Phoenix, Arizona Area

Surveyed employees to determine potential features for a new intranet site. Compiled results and made recommendation to leadership for potential implementationLaunched new global employee intranet (eCentral), working with IT and an external vendor (Vilocity) on the design, install, UAT and implementationCollected, designed and uploaded content to new site.

Phoenix, Arizona Area

Coordinated the writing, development and implementation of communications efforts that kept front line employees informed of marketing programs, operational changes, and other fund updatesCreated new format for intranet site housing all information front line employees require to do their jobs. In the process, updated and corrected all content housed.

Phoenix, Arizona Area

Updated content on corporate Internet as well as developed and maintained overall design and functionality of external websites using Microsoft CMS. Responsible for oversight of established style and web content guidelines. Determined appropriate integration of new web content with existing architecture. Recommended, developed and maintained new website.

Phoenix, Arizona Area

Used WebTrends and Mondosoft Behavior Tracking programs to analyze traffic to the customer website for the HPS business. Provided holistic Search Engine Optimization (SEO) recommendations for improvements to the content and structure to maximize customer traffic and resultsUsed Exact Target and HTML to design, create and distribute e-newsletters to.

Phoenix, Arizona Area

Responsible for gathering proposals from website development companies for the purpose of redesigning corporate website. Develop descriptive copy for placement on the revised website which functions as a sales and marketing tool. Measure success via increased hits and leads generatedDevelop new branding and product descriptions for use by sales people, in.

Phoenix, Arizona Area

Coordinated the writing, development and implementation of communications efforts that kept front line employees informed of marketing programs, operational changes, and competitive situationsResponsible for development, writing, testing, approval, and distribution of methods and procedures related to all Cox servicesMaintained intranet site with all.

Phoenix, Arizona Area

Supervised the design, creation, and implementation of company intranet. Collected information from various departments and coordinated design efforts to personalize the look and feel of departmental pages. Provided support to and quality control for departmental web editorsResearched, designed, and implemented e-newsletter for all Arizona employees..

Phoenix, Arizona Area

Answer approximately 100 customer calls daily regarding billing, technical problems and walk-thru assistance, complaints, sales and special products such as Cox @Home and Cox Digital Telephone.Act as Team Lead in the absence of Team Leaders. Manage the line and maintain phone standards, offer “E-Time” when overstaffed, take supervisor calls, and offer.

Tucson, Arizona Area

Answered approximately 120 customer calls daily regarding bills, technical problems and walk-throughs, complaints, sales and special products such as Primestar and Sprint long distance service.Calculated phone statistics for the system on an hourly, daily, weekly and monthly basis, using reports available through the Call Center Management System (CCMS) in.

Tucson, Arizona Area

Provided long distance services for MCI customers.Answered approximately 750-800 phone calls daily following company guidelines and using correct scripting for each call type/product.Achieved 100% accuracy and courtesy on monitored calls 11 consecutive months and 5 consecutive months.Member of the Double-Jacking Team that assisted in the training of new.

Bachelor Of Applied Science - Basc, Veterinary Technologist

Certificate, Veterinary Practice Manager, 4.0 Gpa

Associate’S Degree, Veterinary/Animal Health Technology/Technician And Veterinary Assistant, 3.56 Gpa

Activities and Societies: Dean's list 1st semester, Dean's list 3rd semester, Dean's list 4th semester, Delta Epsilon TauThe Mission.

Mba, Business - Technology Management & Marketing

Completed this degree in a combination of online and classroom study. Worked with project teams and individual projects. Gained extensive.

Bachelor Of Science (B.S.), Information Technology - Web Design, A

Went back to school after 15 years to complete my degree, as I felt out of place in a professional position without a degree. All classes.

Psychology

Activities and Societies: University of Arizona Marching Pride U of A Pep Band Tau Beta Sigma music honor sororityStarted taking American.

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program, A

Activities and Societies: Marching Band Varsity swimmerI was the first female drum major for the band in a really long time. I graduated.