• Created and executed manual and automated test scripts for HP calculator products and HP Classroom Manager.• Reviewed defects discovered during in-house and beta testing and updated test scripts as necessary.• Build system (Jenkins based) administrator for HP Prime Graphing Calculator software and firmware.• Developed and maintained Windows Installer XML (WiX) based installers for PC applications.• Managed Windows and Linux servers as well as Bugzilla defect tracking system.

• Directed testing of consumer products including DVD and Blu-Ray drives, set-top Blu-ray player, digital cameras, USB external hard drives, digital picture frames and associated software.

• Created network based recovery utility allowing customers to replace the hard drive in their HP Media Vault.• Created and maintained InstallShield and WiX based client PC installs for HP home NAS products.• Created build scripts used to create the install CD ISO image for HP MediaSmart Server and HP Media Vault products.

• Developed and maintained test scripts for home NAS Products, video editing software, DVD authoring software, and backup applications.• Review and verify reported defects. Determine whether cause of defect is the application, system configuration, or driver before forwarding to developers.• Work with testers to troubleshoot problems observed during testing before reporting to R&D.

• Worked on cross-functional team responsible for final product integration of CD-RW products for PCs.• Designed, implemented, and administered automated build system that increased reliability and simplified administration over the previous build system.• Designed and developed Windows applications that helped customers install Integrated Device Electronics (IDE) and Small Computer Systems Interface (SCSI) CD-RW drives. Significantly reducing installation support costs.• Worked closely with program management, ISV management, and QA manager to track and resolve software defects.• Improved product documentation and software usability based on information gathered from product support, usability testing, and test lab.• Managed product software localization.

• Provided end-user support for CD-RW and tape drives.• Created, edited for readability, and assessed accuracy of troubleshooting documentation used by support organization.• Performed data recovery from tapes sent in by customers. Determined if failure was caused by customer error or product failure.• Worked on cross functional team to prevent repeated failure in future backup software and drive firmware releases.