René Schuurmans, Ing. Email & Phone Number

Netherlands

Utrecht, Nederland

Utrecht, Nederland

’S-Hertogenbosch, Provincie Noord-Brabant, Nederland

'S-Hertogenbosch

'S-Hertogenbosch

Service Management & Service Transition Management & Supplier Management for suppliers KPN (SAP TM) and Infosys (SAP AM).Responsible for:• Alignment demand (business needs) and supply (supplier delivery);• Customer satisfaction and cost savings;• Profit & loss responsibility• Pre-sales support (outsourcing)• Performance dialogue to achieve agreed service levels;• Establish and maintain Service Level Agreements (SLA), Service Level Reports (SLR), Financial Reports, Service Catalogue and DOP (Daily Operational Procedure);• Chairman Service Level Management meeting;• Coaching the operational organization to improve the performance towards the business;• Service Transition Management (Projects);• Owner Continuous Improvement Plans (SIPs);• a.i. Teamlead service desk;• Escalationmanager in case of major incidents;

'S-Hertogenbosch

Responsible for the overall performance of all suppliers (KPN, Capgemini, Infosys, Ciber, Morphis, Marviq, Mirabeau, Centric, RWE, IBM) within the Greenfield landscape for the business unit B2C.Responsible for:• Managing regiedirectors of the different suppliers;• Service Level Agreement, Operational Level Agreement and DOP;• Chairman Service Level Management meeting supplier(s) and integral partnermeeting;• Policy supplier steering;• Cooperation between suppliers (partnership);• Performance dialogue with regiedirectors and suppliers;• Chain alignment of all individual supplier SLAs (based on business SLA);• Service Improvement Plan (SIP) for particular supplier.

Vught

Operational steering of 22 teammembers, spread over the areas Billing (SAP IS_U), Accounts Receivable Management (SAP FI/CA), Authorization Management, Technology Support (SAP transport management, OTAPE environments), Metering, Message Traffic and Service Desk.Responsible for:• Planning and monitoring progress on the workload (incidents, problems and changes);• Setting up the service desk function and incident-,problem- and change process;• Determining, monitoring and adjusting to OPEX (Operational Expenditures);• HR activities including contract-, performance- and job interviews;• The coaching of team members on both knowledge and skills and behavior competencies.

Eindhoven

Responsible for:• Managing +/- 40 teammembers, including 3 teamleaders, divided over Debt Collection & Payments, Billing and Data processing;• Business executive regarding the project "Implementation SAP ISU/Credit Manager";• HR activities including contract-, performance and job interviews.

'S-Hertogenbosch

Responsible for:• Linking pin between business and IT especially for SAP IS_U incidents, problems and changes;• Requirementmanagement functional changes SAP IS_U and SD;• Chairman Change Advisory Board;• Budget monitoring and reporting;• Chairman key user meetings;• Releasemanager during implementation process changes;• Organize user acceptance test, support business during testing, train key users.

Vught

• Drafting, monitor, evaluate and adjust the billing schedule • Management reports • Quality control billing process + output • Functional and hierarchical leadership • Initiate system changes

'S-Hertogenbosch / Geldrop

1997 – 1998 Functional Application Manager SAP IS_U, SD en FI/CA1995 – 1997 Sen. billing employee corporate clients Dovis/GIS1991 – 1995 Coördinator customer administration (meter reading, billing and collection)1987 – 1991 Billing employee corporate clients

Sint-Michielsgestel

• Assisting in receipt and storage of goods (including administrative processing);• Quantity and quality check of the goods, • Order picking;• Loading the trucks in accordance with route;• Assist in the planning of transport.

Sint-Michielsgestel

• Planning and transport of meals for all units (internal / external)

Inkopen Van Externe Inhuur

Basisaspecten Van Inkoop

Contract- En Leveranciersmanagement

Bisl Foundation

Leading Safe (4.5)

Masterclass Agile Servicemanagement Met Scrum

Leidinggeven Zonder Macht

Professional Scrum Master I

Certified Itil Expert V3 / Service Manager

- ITIL v3 Foundation (Certified) - ITIL v3 Service Transition (Certified) - ITIL v3 Release Control & Validation (Certified) - ITIL v3.

Ing / Bachelor Of Ict

Education record

- Praktijk Diploma Informatica - AMBI Basis - AMBI HBO afstudeerrichting Beheer- en Exploitatie van Informatiesystemen Projectmanagement.

Education record

Education record

Education record

Education record

Commerciele Economie