● Lead a team of three application developers as project manager● Facilitate daily scrum meeting with application development team● Liaison between the Product team, Information Technology, and Client Service● Document product enhancement requirements from clients and internal departments● Create user stories and acceptance criteria in JIRA for product enhancements● Manage three week development sprints using agile project management methodology● Facilitate… Show more ● Lead a team of three application developers as project manager● Facilitate daily scrum meeting with application development team● Liaison between the Product team, Information Technology, and Client Service● Document product enhancement requirements from clients and internal departments● Create user stories and acceptance criteria in JIRA for product enhancements● Manage three week development sprints using agile project management methodology● Facilitate sprint planning sessions and backlog grooming sessions● Create user stories and acceptance criteria in JIRA for product enhancements● Manage releases through four environments (Dev, QA, Stage, and Production)● Build test plans for product releases in TestRail● Perform quality assurance testing for product releases● Create and distribute release notes for product releases (Internal and External) Show less

● Lead a team of five business analysts● Facilitated daily scrum with business analyst team● Traveled to business tenants for requirements elicitation/gathering● Liaison between development and business community● Created user stories and acceptance criteria in TFS● Created process flows and story boards in MS Visio and MS PowerPoint● Participated in sprint planning sessions in within the context of agile methodology● Managed business requirements… Show more ● Lead a team of five business analysts● Facilitated daily scrum with business analyst team● Traveled to business tenants for requirements elicitation/gathering● Liaison between development and business community● Created user stories and acceptance criteria in TFS● Created process flows and story boards in MS Visio and MS PowerPoint● Participated in sprint planning sessions in within the context of agile methodology● Managed business requirements documents in SharePoint● Updated project manager and development team on deliverables Show less

● Managed project portfolio and IT development workload in both SharePoint and MS Project● Supervised the work of four team members, offering direction and feedback on performance● Successfully managed moving the company warehouse from Akron to Las Vegas● Defined clear targets and objectives and communicated to other team members● Collaborated with all company departments as the IT representative and liaison● Monitored timelines and flagged potential… Show more ● Managed project portfolio and IT development workload in both SharePoint and MS Project● Supervised the work of four team members, offering direction and feedback on performance● Successfully managed moving the company warehouse from Akron to Las Vegas● Defined clear targets and objectives and communicated to other team members● Collaborated with all company departments as the IT representative and liaison● Monitored timelines and flagged potential blockers● Organized and scheduled departmental and team meetings● Provided guidance in executive business decisions● Gathered requirements from the business units to be conveyed to the development team● Executed existing SQL queries with ability to identify and analyse databases and servers Show less

● Successfully implemented, setup, and trained company on workforce management SaaS system (Natural Insight)● Administrator for workforce management SaaS system (Natural Insight)● Managed projects and software upgrades in SaaS system● Implemented field routing solution resulting in $144,000 annual savings● Created coverage models for field execution● Created and maintained company field structures● Lead Project Accounting implementation in MS Dynamics GP… Show more ● Successfully implemented, setup, and trained company on workforce management SaaS system (Natural Insight)● Administrator for workforce management SaaS system (Natural Insight)● Managed projects and software upgrades in SaaS system● Implemented field routing solution resulting in $144,000 annual savings● Created coverage models for field execution● Created and maintained company field structures● Lead Project Accounting implementation in MS Dynamics GP (Great Plains)● Maintained and reported on sensitive company data● Completed urgent ad hoc requests for the executive team, client services, HR, and field management● Assisted with company-wide business process decisions● Recommended operational improvements based on tracking and analysis Show less

● Managed five full-service clients on a daily basis● Assisted on the second largest client in the company● Lead projects for donor acquisitions for non-profits● Created direct-mail analysis reports● Familiar with the use of IVR files regarding call center data● Worked with clients to determine scripting and presentation style for call center campaigns