Stephen Cooke Email & Phone Number

Louisville, KY, US

Rockville, Maryland, US

Louisville, KY, US

Dedicated 60+ hours per week of hands on coding time both inside and outside the classroom Built multiple full-stack Java web applications using Agile development practices with SpringMVC Effectively worked through 2-3 group based projects per week collaborating on UMLs, Flow Charts, and Test Plans in order to build fully functional applications Completed.

Fort Mill, SC, US

• Communicating with customers primarily via phone but also through e-mail and chat
• Handling technical issues for 10 different customer contracts across multiple ticketing systems
• Documenting all details of customer contact including any actions taken in the ticketing systems
• Escalating unsupportable issues to next level support groups to be properly resolved and following up with customers when necessary
• Routinely managing user accounts in Active Directory, issuing new passwords, adding users to new groups
• Installing/troubleshooting printers, troubleshooting Outlook, TRIPS, Windows, mapping network drives, resolving Citrix and VPN connection issues, troubleshooting customer's in-house software, computer networking, etc.

• Supervised the tactical operation of a light armored vehicle, its crew of 7 – 9, and any training and maintenance relevant to said operation
• As part of a work-up training program for a combat deployment and critiqued the tactical operation of an entire company (100-250 people) of marines reporting directly to the commanding officer
• Achieved the billet of Vehicle Commander, a leadership position normal reserved for people ranked Sergeant(E-5) or higher, at the rank of Lance Corporal(E-3)