Stephen Cooke Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

Rockville, Maryland, Us

Louisville, Ky, Us

Dedicated 60+ hours per week of hands on coding time both inside and outside the classroom Built multiple full-stack Java web applications using Agile development practices with SpringMVC Effectively worked through 2-3 group based projects per week collaborating on UMLs, Flow Charts, and Test Plans in order to build fully functional applications Completed 6 major weekly summative projects each one accompanied by a code review with a senior developer Promptly fixing all code defects assigned by senior developer Utilized Atlassian Tools (JIRA, Crucible, BitBucket, and

Fort Mill, Sc, Us

• Communicating with customers primarily via phone but also through e-mail and chat• Handling technical issues for 10 different customer contracts across multiple ticketing systems• Documenting all details of customer contact including any actions taken in the ticketing systems• Escalating unsupportable issues to next level support groups to be properly resolved and following up with customers when necessary• Routinely managing user accounts in Active Directory, issuing new passwords, adding users to new groups• Installing/troubleshooting printers, troubleshooting Outlook, TRIPS, Windows, mapping network drives, resolving Citrix and VPN connection issues, troubleshooting customer's in-house software, computer networking, etc.

• Supervised the tactical operation of a light armored vehicle, its crew of 7 – 9, and any training and maintenance relevant to said operation• As part of a work-up training program for a combat deployment and critiqued the tactical operation of an entire company (100-250 people) of marines reporting directly to the commanding officer• Achieved the billet of Vehicle Commander, a leadership position normal reserved for people ranked Sergeant(E-5) or higher, at the rank of Lance Corporal(E-3)