Dawn Nagle Email and Phone Number

Supporting cyber security priorities for 12 client sites across the nation utilizing IT networking and security skills.MKS2, LLC was founded as an Information Technology and Cyber Security consultancy by leveraging years of military, acquisition, procurement, and business experience to provide decision analytic services to businesses and decision makers within the federal government and commercial market. Empowering our clients to make informed business decisions - faster and more efficiently. Currently, MKS2 is operating in 24 states by supporting various US Army, Department of Veteran Affairs, Army National Guard and other commercial clients. Several current and past commercial clients: -Accenture Federal Services, a wholly owned sub of Accenture LLP -ASM Research. Inc -HRCI, Inc. -Catharsis Productions -DMS International Several current and past Government clients: - Indiana National Guard- Family Assistance Centers, Indianapolis, Indiana and Lafayette, Indiana. - Office of the Assistant Secretary of Defense for Reserve Affairs (OASD/RA)- Employer Support of the Guard and Reserve (ESGR), Indianapolis, Indiana. - US Army ATRRS in Fairfax, Virginia. - Department of Veteran Affairs CRISP, operating at various VA facilities in 20+ states- US Air Force Air Mobility Command, Dover AFB, Eielson AFB, and Goodfellow AFB. - US Army SHARP, Chicago, ILMKS2, LLC is a certified Service Disabled Veteran Owned Small Business (SDVOSB)

Maintain and manage Windows Server environment, network hardware, and Windows 7 and XP desktops. Provide levels I and II technical support. User and network support of mobile devices including iPads, Windows laptops, and cellular phones. Manage technology budget and supervise two colleagues.● Oversaw installation of new network backbone, wireless system, and VOIP.● Achieved 99.99% uptime for network during business hours.● Continued careful handling of $100,000+ budget.● Implemented iPad initiative and Google Apps rollout projects.● Managed Novell network for two years and supervised conversion to Microsoft.

Administered, updated and configured Blackbaud Raiser’s Edge database of over 22,000 records. Used Windows Office suite, Novell GroupWise, Seagate Crystal Reports. Designed queries, created reports, and generated mailing lists.

Timely display and arrangement of periodical materials; completion and maintenance of paper invoice records and Excel files; liaison with distributors; clerical assistance to other staff members; customer service. Use of electronic ordering, calls and faxes to obtain special orders for customers; sorting of mail; receiving product; invoicing and use of QuickBooks for check writing.

Data entry and verification, telephone information and service, law enforcement agency communications including use of TIME and NCIC databases, warrant confirmation and cancellation, collection of monies, medical interviews, initiation of extradition procedures, court information updates, assistance of other members of security services, operate sally port control panel, faxing, filing, typing, office duties. Use of Word for Windows, AS400 system, Microsoft Access, Pegasus Mail, two-way radios, and teletype system.