Scot Campbell Email and Phone Number

Contribute to the design and implementation of the customer and business onboardingprograms, including development of risk-based procedures and documentation. Conductcustomer onboarding, enhanced due diligence, and investigations on high-risk customers.Manage alert queues of red flags and sanctions screenings. Assist with law enforcement, bankrequests, and regulatory audits and examinations.

Oversaw the KYC - EDD (Know Your Customer / Enhanced Due Diligence) team which primarily focuses on completing background checks and KYC verification for high-value customers as well as verifying their source of funds. Assisted with customer onboarding and review process for Bitcoin Depot’s OTC service. Managed and reviewew all potential sanction alerts during customer onboarding. Assisted with receiving and processing Law Enforcement Requests.Communicated with Compliance Officer relating to customer activities and trends that could indicate higher financial crimes risk exposure outside the institution’s tolerance and escalating appropriate cases for account closure. Performed routine compliance tasks and routine compliance issues, typically concerning documentation, reporting, etc. Handled escalations from the team, which often required interfacing with multiple areas/clients/stakeholders using diverse tools to investigate cases and acquire information. Implemented team plans and distribution to ensure weekly, monthly KPI’s and SLA expectations are met. Assisted the Compliance Officer with developing and maintaining policies and procedures and preparing audit requests for regulators/banking partners. Assisted with new system implementation and liaised with third-party vendors for model risk management activities including tuning & optimization of backend rule configurations of scenario logic.

Ran day-to-day compliance tasks such as verifying source of funds for high-value customers, completing investigations, preparing SARs, responding to bank requests, external requests, Law Enforcement requests, and completing enhanced due diligence searches.

Operated and oversaw the Customer Service team for Bitcoin Depot. Lead efforts to hire and train international support staff to ensure 24/7 customer support coverage and lower operating costs. Hired and trained new employees and managed our expansion to an international team that oversaw over 1000 BTMs. Assisted in numerous compliance investigations and analyses to assist the compliance team with the growing number of investigations.

Maintained and operated multiple trade accounts for CashToCrypto which sold Bitcoin peer-to-peer, oversaw day to day trading operations on multiple platforms as well as assisted with the signing and installation of multiple Bitcoin Depot ATM locations