24/7/365 Customer SupportPlease ensure your website visitors have someone to talk to with our round-the-clock support. Our chat agents are available 24/7/365, ensuring no customer query happens.Facebook Messenger ChatsPlease deliver quick responses to your Facebook followers with our dedicated chat agents. Our live chat agents are always on duty, keeping your official Facebook page active and engaging.Text-To-ChatPlease make sure your customers can chat with our agents through text messaging. Text messaging is just one of the convenient ways your customers can reach out to you, and our agents are ready to assist.Reseller Options AvailableCustomize our service with your branding. Leverage the identity of your business by branding our Chat Widget, Dashboard, and Email Notifications with your organization's name.Google Analytics IntegrationOur Google Analytics integration lets you stay informed about your web traffic stats and chat engagement. Our software seamlessly integrates with Google Analytics, providing valuable insights into your customer base.CRM IntegrationIntegrate our software with your existing CRM or app. Our chat software is compatible with almost any CRM or app, allowing you to route live chat data seamlessly.Web-Based Chat PortalAccess all your live engagement data through our user-friendly web-based chat portal. Keep a record of all your live chat conversations with ease, as our portal provides access to all your live conversation transcripts.HIPAA Compliant ChatOur Live Chat Engage supports HIPAA guidelines for healthcare providers and ensures compliance. Patient conversations through Live Chat Engage adhere to HIPAA guidelines, providing a secure and compliant platform.Monthly ReportingReceive comprehensive monthly reports detailing live chat engagements. Stay informed about our performance and track engagement and traffic trends on your website with our detailed monthly reports.

From humble beginnings with a single customer, we have flourished into a comprehensive digital marketing agency. Our growth and expansion over the years have been guided by our core values, enabling us to meet the diverse needs of our clients since day one.Our agency is committed to delivering effective marketing strategies to businesses of all sizes and industries. We firmly believe that every business can benefit from professional marketing services, regardless of their niche.Our expertise lies in creating compelling and contemporary campaigns that yield tangible results. We prioritize driving key performance indicators and serving as partners in our client's success. FTI Management is a full-service digital agency dedicated to maximizing website conversion rates. We focus on implementing strategies that optimize website performance and drive meaningful conversions.

As the New Business Development Manager for a multinational organization with manufacturing sites in various countries, I have the privilege of engaging with international clients from Mexico, China, and Malaysia. In my role, I am tasked with expanding and fortifying our client base, fostering solid professional relationships both within the industry and with our clients, and innovating new sales and marketing strategies.During my tenure, I have achieved several notable accomplishments, including:Spearheading the expansion into the automotive Original Equipment Manufacturer (OEM) market and establishing partnerships with tier 1 and 2 suppliers for wire harness and cable assemblies across global production sites in Malaysia, China, and Mexico. This involved fostering cross-functional and collaborative relationships within the organization.Initiating communications with MOPAR and FCA (Fiat Chrysler Automobiles) and nurturing FCA into a multi-million dollar account, significantly contributing to the company's growth.I am successfully scaling up the volume from 80,000 units to an impressive 3 million units annually in collaboration with Yazaki NA, demonstrating my ability to drive substantial business growth.We enhanced client satisfaction by resolving long-standing account management issues, which resulted in our positioning as the preferred single-source supplier in the Hybrid Bus conversion industry.Pioneering the establishment of Arise Solutions as a Certified Minority Business Enterprise (MBE) to counter negative OEM responses to additional commodity suppliers, simultaneously unlocking new business opportunities.Securing multiple significant specification sales contracts, including ones with FCA and tier 1 suppliers, showcasing my talent for securing high-value deals.These accomplishments reflect my dedication to driving business success, fostering valuable partnerships, and implementing effective strategies that fuel growth and customer satisfaction.

Here are some additional accomplishments I have achieved:We have devised a comprehensive strategy to enter the Chrysler market for the HEF USA Group, providing them with innovative solutions for wear, friction, and corrosion reduction. We established a strong presence and secured a vendor code with Chrysler by implementing a diverse range of surface treatments and hard coatings.We have successfully resolved an ongoing quality issue faced by FCA on multiple platforms. We are developing a specialized chemical treatment to enhance the wear and corrosion resistance of cams and rollers in door hinge assemblies. This solution not only resolved the issue but also improved the overall performance and durability of the components.We explored and cultivated new business opportunities for Rootwell Products. These products, highly regarded and specified by landscape architects, are widely used in various settings such as cityscapes, highways, parks, government sites, and commercial and industrial locations. By leveraging our expertise and industry connections, we expanded the reach and adoption of Rootwell Products, opening up new markets and revenue streams.These achievements highlight my ability to identify strategic growth opportunities, resolve complex issues, and introduce innovative solutions in diverse industries. Through my efforts, I have consistently demonstrated a knack for driving business success and delivering value to clients and partners.

As an Account Manager, I consistently demonstrated my ability to handle technical sales, commercial transactions, and marketing responsibilities effectively. I excelled in developing and executing strategies to drive sales growth and secure new business opportunities, with a specific focus on identifying potential product development prospects. Some key highlights of my achievements include the following:Earned commendation for exceptional managerial skills, adept relationship building, and good team leadership. Both clients and supervisors acknowledged my strong abilities in these areas.Successfully managed technical sales, oversaw commercial transactions, and actively developed and implemented sales strategies to drive new business growth. These efforts contributed to the overall success of the organization.Demonstrated end-to-end program leadership, assuming financial management, logistical coordination, and client relationship management responsibilities. This comprehensive approach ensured the smooth execution of projects and maximized client satisfaction.I developed a new shrouded header in collaboration with Bosch, resulting in reduced component assembly complexity and a notable quality improvement. This innovation showcased my technical expertise and ability to drive meaningful advancements in product development.I created a print specification for a multi-polarized connector system used in side airbags, working closely with TRW. This successful collaboration demonstrated my attention to detail and understanding of industry requirements.I secured the design integration of a black box interface for mating Yazaki connector systems. This achievement highlights my skill in identifying and implementing compatible solutions to meet client needs and enhance product functionality.These accomplishments underscore my proficiency in managing key account activities, fostering innovation, and delivering successful outcomes for clients and the organization.

I have successfully implemented innovative and technically sophisticated solutions in custom insert molding, injection molding precision metal stampings, and automated assembly. These cutting-edge solutions have demonstrated my ability to deliver advanced manufacturing capabilities to meet complex industry requirements.I have also achieved notable recognition through new business awards from prestigious companies. Specifically, I was honored with new business awards from Prestolite for FCA (Fiat Chrysler Automobiles), highlighting my ability to secure and nurture valuable partnerships in the automotive sector. Additionally, I received new business awards from Philips Micro-electronic GBH for Visteon/Ford, underscoring my success in forging strategic alliances and driving business growth in the microelectronics industry.These achievements showcase my proficiency in developing innovative solutions, fostering strong client relationships, and securing new business opportunities. Through my expertise and dedication, I have consistently delivered results that contribute to the overall success and expansion of the organizations I have served.

I have garnered prestigious new business awards from Philips Micro-electronic GBH for Visteon, specifically for successfully implementing the Insert molded Integrated Alternator Regulator (IAR) across all car lines. This recognition highlights my ability to secure significant contracts and drive the adoption of advanced technologies in the automotive industry.I have demonstrated expertise in executing complex insert molding, injection molding, and progressive die processes throughout my career. These manufacturing techniques have allowed me to deliver high-quality, precision-engineered components and assemblies that meet stringent industry standards.In addition to the IAR project, I have also worked on the production of critical automotive components such as Mass Airflow (MAF) sensors and Thick film ignition modules (TFI). These components play crucial roles in vehicle performance and reliability, and my involvement in their manufacturing underscores my proficiency in producing technologically advanced solutions for the automotive sector.Through my extensive experience and technical knowledge, I have consistently contributed to the success of projects involving innovative molding processes and the production of critical automotive components. My ability to deliver reliable, high-performance solutions has earned me recognition within the industry and solidified my reputation as a trusted professional.

I have successfully developed a modified connector design that caters to the specific requirements of the Airbag industry. This design includes a shorting bar feature, which effectively prevents the accidental deployment of the squib. By implementing this innovative solution, I have contributed to enhancing the safety and reliability of airbag systems.Additionally, I have played a key role in developing business opportunities in Michigan. Through strategic initiatives and effective relationship-building with engineering teams, I have successfully positioned our products and services to gain design integration and secure print positions. This achievement reflects my ability to understand customer needs, effectively communicate value propositions, and establish strong partnerships within the industry.These accomplishments demonstrate my technical expertise, problem-solving abilities, and proactive approach to business development. By staying attuned to industry requirements and forging solid relationships, I have consistently delivered solutions that meet client needs and drive positive outcomes for their businesses and our organization.