Customer Quality Manager (Customer Outcomes)
Current
Sep 2022 - Present
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Scott A Smith Email & Phone Number
Customer Quality Manager (Customer Outcomes)
at
OSB Group
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Quality Manager (Customer Outcomes)
Location
Chatham, England, United Kingdom
Who is Scott A Smith? Overview
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Quick answer
Scott A Smith is listed as Customer Quality Manager (Customer Outcomes) at OSB Group, based in Chatham, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Scott A Smith.
Scott A Smith previously worked as Planning Officer at Vanquis Bank and Assurance Officer at Vanquis Bank. Scott A Smith studied at Hillcrest School.
Company email context
Email format at OSB Group
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OSB Group
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Profile bio
About Scott A Smith
Actively seeking next challenge in an Assurance, Risk, Compliance or Audit based role. I am currently employed as a Planning Officer for a subprime credit provider, dealing with both project planning activities as well as managing the risk and compliance work streams for the department. I have a background in controls testing and reporting with some experience in Risk management, to demonstrate a robust risk awareness and controls environment. Previous experience includes Performance improvement. Quality Monitoring and Coaching on an individual and group basis. In addition to my day to day role, I am also the Lead of the business Groups LGBTQ+ Affinity Group. This includes working with other member across the organisation to inform and influence policies and practices which directly impact customers and colleagues. I am also an active participant in the Groups Social Impact Programme and have joined in as well as led various talks related to my own experiences in the work place and my personal life.
Current workplace
Scott A Smith's current company
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4 roles
Scott A Smith work experience
A career timeline built from the work history available for this profile.
Planning Officer
Jul 2020 - Oct 2022
Assurance Officer
Conduct Risk oversight of Operations by way of reviewing systems and processes. Communicate with stakeholders across the business to drive correct customer outcomes and enhance customer journeys Life-cycle customer journey reviews and Industry based thematic reviews taking “hot topics” into considerationChallenging processes and identifying risks impacting the Bank with a view to implementing effective controls to reduce detriment Construction and review of strategic and process level risk assessments for Operations Developing controls testing strategies for departments within the organisation
Oct 2012 - Jul 2020
Accounts Representative
May 2010 - Sep 2012
1 education record
Scott A Smith education
-
Hillcrest School
FAQ
Frequently asked questions about Scott A Smith
Quick answers generated from the profile data available on this page.
What company does Scott A Smith work for?
Scott A Smith works for OSB Group.
What is Scott A Smith's role at OSB Group?
Scott A Smith is listed as Customer Quality Manager (Customer Outcomes) at OSB Group.
Where is Scott A Smith based?
Scott A Smith is based in Chatham, England, United Kingdom while working with OSB Group.
What companies has Scott A Smith worked for?
Scott A Smith has worked for Osb Group, Vanquis Bank, and Chris Knott Insurance.
How can I contact Scott A Smith?
You can use AeroLeads to view verified contact signals for Scott A Smith at OSB Group, including work email, phone, and LinkedIn data when available.
What schools did Scott A Smith attend?
Scott A Smith studied at Hillcrest School.
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