Scott A Smith

Scott A Smith Email and Phone Number

Customer Quality Manager @ OSB Group
Scott A Smith's Location
Chatham, England, United Kingdom, United Kingdom
About Scott A Smith

Actively seeking next challenge in an Assurance, Risk, Compliance or Audit based role. I am currently employed as a Planning Officer for a subprime credit provider, dealing with both project planning activities as well as managing the risk and compliance work streams for the department. I have a background in controls testing and reporting with some experience in Risk management, to demonstrate a robust risk awareness and controls environment. Previous experience includes Performance improvement. Quality Monitoring and Coaching on an individual and group basis. In addition to my day to day role, I am also the Lead of the business Groups LGBTQ+ Affinity Group. This includes working with other member across the organisation to inform and influence policies and practices which directly impact customers and colleagues. I am also an active participant in the Groups Social Impact Programme and have joined in as well as led various talks related to my own experiences in the work place and my personal life.

Scott A Smith's Current Company Details
OSB Group

Osb Group

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Customer Quality Manager
Scott A Smith Work Experience Details
  • Osb Group
    Customer Quality Manager (Customer Outcomes)
    Osb Group Sep 2022 - Present
    Kent, England, United Kingdom
  • Vanquis Bank
    Planning Officer
    Vanquis Bank Jul 2020 - Oct 2022
  • Vanquis Bank
    Assurance Officer
    Vanquis Bank Oct 2012 - Jul 2020
    Conduct Risk oversight of Operations by way of reviewing systems and processes. Communicate with stakeholders across the business to drive correct customer outcomes and enhance customer journeys Life-cycle customer journey reviews and Industry based thematic reviews taking “hot topics” into considerationChallenging processes and identifying risks impacting the Bank with a view to implementing effective controls to reduce detriment Construction and review of strategic and process level risk assessments for Operations Developing controls testing strategies for departments within the organisation
  • Chris Knott Insurance
    Accounts Representative
    Chris Knott Insurance May 2010 - Sep 2012
    Hastings, England, United Kingdom

Scott A Smith Education Details

  • Hillcrest School
    Hillcrest School

Frequently Asked Questions about Scott A Smith

What company does Scott A Smith work for?

Scott A Smith works for Osb Group

What is Scott A Smith's role at the current company?

Scott A Smith's current role is Customer Quality Manager.

What schools did Scott A Smith attend?

Scott A Smith attended Hillcrest School.

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