Scott Spector Email & Phone Number

Sunrise, FL

West Palm Beach, Florida Area

• Sales and Lead generation for new and existing customers.
• Manages the customer experience, while incorporating a customerimprovement cycle.
• Analyze feedback and trends to establish effective customer protocols,while increasing customer satisfaction.
• Developed strategies and implemented effective tools by increasingcustomer level of expectations while improving customers touch points.

Coral Springs

• Responsible for the day to day operations and training of a staff of 25, for a 15,000 square foot indoor mini golf and game room facility.
• During my tenure, we successfully attained a 4 star rating from Yelp!
• Created training programs and operation procedures to enhancecustomer service for multiple store locations.

South Florida

• Managed a team of 4 area managers and 70 associates of throughout the U.S. as Regional Manager.
• Concurrently acted as General Manager for the Barbie Dreamhouse in South Florida.
• Reduced annual payroll budget by 5% and reduced telecom expenses by $2,400 annual, via efficient management strategies.
• Created corporate employee and operations manual for the four U.S. locations.
• Oversaw marketing budgets and strategies and Capital & Operational budgets and strategies.
• Managed the retail operations of four U.S. locations.

Coconut Creek, FL

• Lead a team of managers and supervisors, as well as a team of 40+ employees.
• Administered event planning, p&l, marketing, and sales strategies
• Headed human resources responsibilities for the recruitment, hiring, discipline, and due diligence ofemployees for the company's policies.Executor of all finance tasks such as payroll, personnel tracking,and budgeting
• Managed and operated a successful in house restaurant while maintaining restaurant quality control, aswell as food & beverage logistical orders.
• Established and maintained five vendor partners

Coral Springs, FL

• Designed and developed marketing programs and quality control to ensure positive guest experiences resulting in a 10 point increase in guest satisfaction from the prior year.
• Increased revenue by developing up-selling initiatives, to achieve $12,000 annual increase in revenue.
• Assisted in the design and implementation of reporting procedures to reduce labor costs and wastedman hours.
• Discovered and implemented new opportunities for significant revenue growth of the front office byestablishing, maintaining, and operating a sundr

Lake Buena Vista

• IT User Acceptance Tester, Reservations Coordinator, Guest Service Manager, Guest Services, Monorial Pilot
• Evaluated and tested newly developed Front Desk and Reservations System for Walt Disney World Resort, as well as initiate enhancements to improve its efficient and effective productivity.
• Worked in a high volume call center managing room blocks, booking reservations, directing calls, and planning activities for our guests staying at Walt Disney World.
• Worked independently and in a team environment.
• Managed Bell Service, Valet and Front Desk Staff for Disney’s Contemporary and Coronado SpringResorts.
• Mentored long term cast members that possessed strong union backgrounds.

Bachelors In Hospitality Management

High School

Disney'S Management Training Program