Scott Ackerman Email and Phone Number
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As VP of Technology Services at Advoda, I bring over 25 years of experience in technology leadership and consulting to help IT leaders navigate the complex world of enterprise technology. My career has been built on a foundation of four core principles: establishing a solid foundation centered around people, process, technology, and metrics; aligning employee work with company strategy and mission; growing EBITDA by skillfully combining cost reduction measures and revenue enhancement initiatives; and maintaining a customer-centric approach.At Advoda, we specialize in providing tailored advisory services and life cycle management solutions to seamlessly fit our clients' needs. Our modernized approach, commitment to connecting enterprise technology needs with supplier agnostic solutions, and dedication to ensuring successful implementation and long-term sustainability are just some of the benefits we offer.I am passionate about helping IT leaders address their business challenges, whether the focus is on network, communications, MSP, cloud, security, or other areas. Advoda provides the essential life cycle support needed to make the right decisions at the right cost, allowing IT leaders to focus on what matters most: leadership and delivering results.As your advocate, liaison, and direct point of contact at Advoda, I'm committed to delivering the right solutions at the right time and cost. With my experience leading transformational and diverse, cross-functional IT teams across large enterprises in various industries, I'm well-versed in the common challenges and holistic needs that IT leaders face regularly. I deeply care about people and their success, and I'm passionate about driving success through collaboration, inclusion, and strong relationships.In my free time, I enjoy spending time with my two boys in Colorado, skiing, hiking, and golfing, and watching them play hockey!*** Speaker at Gartner Data and Analytics conference (2018): “How MDM transformed Red Robin Menu and Recipe”
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Vice President Of Technology ServicesAdvoda Technology Solutions May 2023 - PresentCentennial, Co, Us -
PresidentHolistic Technology Group Apr 2023 - Present
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Littleton LeadTechyeet Mar 2023 - PresentDenver, Co, Us -
Vice President, Portfolio And Program ManagementVelocity, A Managed Solutions Company Oct 2022 - Apr 2023Holland, Ohio, Us- Implemented project and program standards for project managers (ex. project charter, risk and communications management, reporting status) to improve team performance and provide consistent delivery- Led and Coached development team on agile methodology and successfully implemented the use of epics, stories, tasks and categories, to meet and/or exceed stakeholder expectations -
Vice President Of It - Enterprise Infrastructure And OperationsEnvision Healthcare Sep 2018 - Sep 2022Nashville, Tennessee, Us- Provided strategy, structure and leadership to a team of 230 members comprised of architects, engineers, support and service desk staff and efficiently aligned delivery to meet business goals and priorities- Supported 25,000 physicians and clinicians who provide critical patient care for Radiology, Anesthesiology and Woman’s and Children’s, Emergency and Hospital Medicine and Revenue Cycle Management- Modernized cloud and on-premise data centers, edge locations and call centers to significantly improve resiliency, scalability and security and built performance and service management metrics program to support strategic decisions - Built mature service management program ((critical) incident, problem, change, request, etc.) anchored with actionable metrics (ex. reduce major incidents 97%, >90% of tickets completed by L1/L2, etc.)- Developed a performance management program using enterprise monitoring platform and configuration management to pro-actively address incidents and alerts across (critical) business applications- Expertly managed multi-million dollar operating budget and provided year over year 3%-5% giveback driven by replacement of legacy network, standardization, consolidation, negotiation, 3rd party support and removal of technical debt- Directed M&A activity and designed modular infrastructure acquisition strategy- Led COVID-19 transition to enable and optimize remote workforce and supported telemedicine rollout -
Vice President Of It - Vendor Management Office And FinanceEnvision Healthcare Sep 2018 - Jul 2019Nashville, Tennessee, Us -
Vice President Of It - Data And Analytics, Security, Infrastructure And OperationsRed Robin Dec 2017 - Sep 2018Greenwood Village, Co, Us- Implemented holistic foundation focused on people, process, technology and metrics to improve team member engagement 600% and reduce IT Attrition 82%- Strengthened IT relationships as a trusted business partner with internal customers (550 restaurant locations) through modernization and standardization of back office infrastructure and high performance network.- Re-structured operational teams to improve efficiency and throughput of incident and request resolution- Championed data and analytics practice, re-structured and implemented master data management, PowerBI, Microsoft Azure data lake, integrations and data warehouse to align sales, location and inventory data and provide executive team and business functions key information to make strategic decisions- Spearheaded cloud transformation to SaaS, PaaS technology platforms to deliver improved performance, reliance, agility, security and cost savings- Re-designed ServiceNow service management to improve experience with corporate and restaurant service portals that resulted in higher employee satisfaction and allowed restaurant managers to focus on the customer- Provided strong IT leadership during major security breach, asked to lead Security, then built security practice on NIST Framework and delivered board/executive team confidence that included PCI and SOX compliance -
Director Of It - Infrastructure And Operations, Support, Data And Analytics And SecurityRed Robin Mar 2016 - Dec 2017Greenwood Village, Co, UsIT leader delivering the design and implementation of Enterprise strategy and vision for Infrastructure and Operations, Support, Cloud Transformation, Data and Analytics and Security. Primary responsibilities included: • Team member engagement, culture champion, coach future leaders, hire and retain top talent; • Collaborate and influence business partners to make good strategic decisions; • Provide impeccable customer service and support and build a strong technology foundation to enable agility; and, • Flexibility to meet stakeholder expectations. -
Director Of It, OperationsDish Network Nov 2013 - Feb 2016Englewood, Co, Us- Designed and built “Genius Bar” focused on the customer experience (98% CSAT) and improved culture- Developed “Operations Center” for popular Sling TV and supported product stabilization- Led multiple teams that included enterprise and field technician support desks, NOC, incident/problem management, mobility and end user compute- Implemented ServiceNow for support desk and eliminated 180K emails, 39k calls and reduced Average Speed to Answer by 66% -
Service Delivery Manager (Utilities)Ibm Aug 2011 - Nov 2013Armonk, New York, Ny, UsExecuted strategic direction for a global staff of 120 employees (60 US/60 India) managing operations supporting servers (1700) including a large VMware environment, Email, SCCM and Desktops (12,400 users). Expertly Managed complicated shared and dedicated labor model for US and Global resources and mentored staff resulting in high customer satisfaction rating. Achieved delivery excellence and met all contractual service levels including regulatory compliance. -
Program Manager (Utilities)Ibm Jun 2010 - Aug 2011Armonk, New York, Ny, UsResults driven program manager responsible for successfully managing multiple simultaneous technology implementations focused on productivity and efficiency improvement: Server Refresh, AIX Live Partition Mobility, Server Software Implementations, Backup software product upgrade and Implementation of Backup Solution in DMZ. Crafted and owned Data Security and Privacy Plan which is now required new hire and annual review training. Overhauled server refresh methodology significantly contributing to an increase in customer satisfaction. -
Project Manager (Federal Government)Ibm Aug 2007 - Jun 2010Armonk, New York, Ny, UsForward thinking project manager that implemented several complex and visible projects including a multi-million dollar WebSphere Implementation. Proposal manager who completed a multi-million dollar ROM, RFP and Statement of Work documentation. Personally selected by senior account management to manage and oversee remediation for critical federal government audit. -
Project Manager/Senior DbaUps Roadnet Jun 2006 - Jul 2007Atlanta, Ga, UsProvided strategic and technical leadership by creating Enterprise Architecture to integrate Customer Service, Product Development and Quality Assurance divisions to reduce the life cycle of a bug. Provided world-class database performance tuning and troubleshooting -
Oracle Dba/Project ManagerArinc Dec 2002 - Jun 2006Annapolis, Md, UsAdministered 30+ databases responsible for corporate infrastructure including large data warehouse. Successful led and managed server technology projects -
Technical ConsultantUnisys Corporation Jun 1999 - Dec 2002Blue Bell, Pennsylvania, UsDesigned the first architectural layout using Oracle 8i for Unisys Publishing's new Highly Available Classified Advertising System at major newspaper. Implemented Clustering technology and fail-over. Wrote complex PERL interface to convert Ads from legacy system into new Advertising environment.
Scott Ackerman Education Details
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Loyola University MarylandManagement -
Lehigh University College Of BusinessMis
Frequently Asked Questions about Scott Ackerman
What company does Scott Ackerman work for?
Scott Ackerman works for Advoda Technology Solutions
What is Scott Ackerman's role at the current company?
Scott Ackerman's current role is Vice President of Technology Services.
What is Scott Ackerman's email address?
Scott Ackerman's email address is sc****@****lth.com
What is Scott Ackerman's direct phone number?
Scott Ackerman's direct phone number is +172021*****
What schools did Scott Ackerman attend?
Scott Ackerman attended Loyola University Maryland, Lehigh University College Of Business.
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