Scott Akesson Email & Phone Number

• Enhance in-place network management / infrastructure
• Define network requirements, infrastructure selection and lifecycle
• Author internal and external documentation for PureHD network products and integration
• Network engineering lead for product portfolio, infrastructure and operations last level escalations
• Collaboration towards best practices, SOP, qualifications, technical projects and new product releases

Long Beach, California

Consulting towards project management, security, systems, integration, cloud migration, virtualization, enterprise wireless and network infrastructure for various verticals and companies.

• Systems and network architect, creating solutions to enable internet, voice and video for multi-family properties.
• Manage and maintain key vendor relations for the Interact product portfolio.
• Principle roles within support, sales engineering, project planning, deployments, infrastructuremanagement, security and product solutions.
• Planning for rapid company growth towards central infrastructure, customer support, standards, turn-key installations, product scale and the infrastructure engineering team.

Remote

• Managed 10+ data support engineers and key projects in a service provider support environment consisting of 3000+ properties.
• Maintained key customer technical relations, support escalations and brand initiatives.
• Implemented a hybrid support model, utilizing outsource and internal resources to scale last level data support.
• Created and deployed last level support initiatives to improve response, engagement, processes and triage VIP customers

Long Beach, California

• Designed and implemented network architecture standards for iQ in-room and IP FTG services
• Moved NXTV/Quadriga HQ to a new facility in 45 days, reducing the footprint and cost to operate through virtualization and server consolidation
• Reduced the employee headcount to a minimum, taking roles and responsibilities from the prior Quadria Americas staff
• Migrated NXTV and Sensiq sites to the Exceptional Innovation iQ in-room platform
• Managed all hotel network infrastructure for the NXTV / Sensiq US / iQ sites, including managed services
• Primary escalation resource for network related issues and systems integration

Torrance, California

• Received “Excellence in Sales” award 2013
• Migrated NXTV sites to the Quadriga Sensiq platform
• Senior network engineer for all US based sites, responsible for design, implementation and support
• Continued support of legacy NXTV sites and HQ infrastructure, retaining service and customer satisfaction
• Reduced the size of the US based technology team to reduce operating expenses
• Outsourced nonessential administration duties

Los Angeles, CA

• Designed, built, implemented and supported all NXTV’s IT related operations deploying the first hotel placed into production in 2001
• Worked with Development and closely integrated product needs and system/network requirements
• Key leader (management/technical) for NXTV’s technical operations, core products, services and infrastructure
• Key leader in R&D toward systems security, VOD systems, IPTV systems, DRM systems, content distribution, STB/product and systems design
• Manage all “IT” staff” consisting of a DBA’s, Senior/System Engineers, IT installations/systems staging, network engineering and IS administration
• Managed integration, installation, training and requirements with strategic and software licensing partnersNXTV, Inc./NXSystems, LLC is a “Video on Demand/IPTV/HSIA” company providing services and software to.

Part time consultant for Netsecure, specializing in providing security professional services. Firewall migration, deployment, network integration and business security requirements.

North Hollywood, California

• Built and designed infrastructure for a multi-site, data center and service provider model within 6 months
• Managed 10 to 20 IT associates; systems/network, security admin, IS and other specialty positions
• Implemented security, routing, functionality and high availability to all major aspects of the network
• Lead budgeting, purchasing, product development and pre-sales decisions for all IT infrastructureDES Online was a Content Service Provider for Digital Video distribution and post services. DES had 300 employees, 3.

Glendale, California

• Project Manager responsible for 25 major client accounts and the lead account contact for 15 clients
• Key leader for security, NOS and network infrastructure planning and concepts
• Proposed designs, solutions and proposals to clients
• Complemented myself to be a key systems integrator, security specialist and a team leader
• Worked with many of the key accounts with H&B consultingHutchinson and Bloodgood is a Consulting firm with 150+ active customers. The customers ranged from financial institutions, large corporations, technology.

Irvine, California

• State of the Art/Sage is a software company for Mas90, and other accounting applications. “SOTA” was bought by SAGE- Best software. My department consisted of a large call center, multiple calling queues.
• Held a Senior Analyst position responsible for call escalation and managed the “Network System” support forum
• Senior analyst and project coordinator for 25 other analysts
• Contributed in Beta/QA testing applications with multi protocols and platforms for debugging and integration purposes
• Top call analyst for the 2+ years I worked at the company
• Received multiple call center awards and the “Customer Advocate” award from “Software Support Professional Support “ in 1996 for my accomplishments with the company