Scott Albrecht Email & Phone Number

Houston, TX, US

10010 Houston Oaks Dr

Houston, Texas Area

Houston, Texas Area

• Leads day-to-day operations of Eagle Machines’ Houston office. Managed field service engineers and selected product spare parts for inside and outside sales, service training, applications training and machine code.
• Increased customer satisfaction ratings 60% by preventing technical issues and quickly addressing customer needs.
• Reduced costs 35% by implementing software solutions to manage inventory in warehouses and service vehicles.
• Set up new warehouse, including 8,000 parts with 4,000 variations for inside and outside sales. Oversees all aspects of inventory management including planning, ordering, loss prevention, storage; directs vehicle.
• Hires, trains, and on-boards new employees.
• Integrates and supports customer satisfaction surveys and records service data to increase success for future visits.- Directs monthly vehicle upkeep activities including maintenance logs/reports- Wired 480 / 230 volts.

Houston, Texas Area

• Directed CNC service organization which installed and maintained machines with a variety of controls. Built key relationships with customers, enabling installations and support for many different lines.
• Developed all aspects of a strong customer base.
• Managed service sales for new equipment installations and preventive maintenance for older machines.
• Established mobile service department to handle all customer needs.
• Provided cost/time estimates in addition to machine downtime by evaluating equipment and customer maintenance needs.
• Recommended new machine purchase options to customers when repair costs exceeded equipment value.

Houston, Texas Area

• Oversaw DMG America’s Southwest Regional office operations that sold, installed and maintained high tech lathes and 5-axis machining centers. Equipment included Siemens and Heidenhain controls with the Pfronten machines.
• Increased office sales by implementing continuous improvement and a wide range of best practices.
• Coordinated training for service engineers and customers in Germany.

Houston, Texas Area

• Installed and maintained Fanuc, Mitsubishi, and Yasnac controls. Fanuc control models ranged from 6T to 21i.
• Designed and implemented electrical interfaces of all types for Mori Seiki, both manufacturer-ordered and field-engineered.
• Created, procured, and installed in-the-field interfaces for lathes and mills.
• Rebuilt ATCs and turrets on Mori Seiki lathes and mills.
• Provided customer phone support on Mori Seiki and Toshiba machines, as well as Mori Seiki lathes and mills.

Install and train operators how to use new equipment. Repair equipment in warranty.