Scott Moore Email & Phone Number

Kelowna, British Columbia, Canada

•Monitoring support communications channels and responding to client requests for technical support in a timely manner•Managing and troubleshooting Microsoft 365 apps and cloud services (including 365 admin center, Exchange, Intune, and Entra ID)•Troubleshooting client issues related to computer infrastructure, network infrastructure, software, and account management.•Performing regular assessments and delivering reports on the state of client infrastructure as managed services.

Kelowna, British Columbia, Canada

• Assisted customers in troubleshooting and resolving technical issues with Windows accounts, computer hardware, computer peripherals, and network connectivity, while relying on excellent technical communication skills.• Ranked service tickets based on urgency and disruption to and resolving more than 100 total tickets.• Developed and implemented effective PowerShell scripts that reduced time needed to refresh staff laptops by 20%.• Liaised with facilities, networks, and… Show more • Assisted customers in troubleshooting and resolving technical issues with Windows accounts, computer hardware, computer peripherals, and network connectivity, while relying on excellent technical communication skills.• Ranked service tickets based on urgency and disruption to and resolving more than 100 total tickets.• Developed and implemented effective PowerShell scripts that reduced time needed to refresh staff laptops by 20%.• Liaised with facilities, networks, and telecommunications teams, as well as other departments to accomplish common goals and complete equipment and office setups. • Deployed Zeek-based IDS according to Canarie’s shared threat intelligence initiative.• Assisted networks team with activating or re-assigning Ethernet jacks in classrooms or offices, and installing wireless access points. Show less

Kelowna, British Columbia, Canada

• Welcomed daily average of 40 customers, educating them on wine, wine culture, and history of the winery.• Poured wine for wine tastings and made sales while providing excellent customer service.• Performed light management tasks including opening and closing the winery, and counting tills.

Kelowna, British Columbia, Canada

• Directed the delivery of high-quality service, prioritizing tasks, serving customers, addressing complaints, and offering solutions.• Supervised over 50 kitchen and service employees, oversaw opening and closing tasks, and applied key leadership skills.• Prepared for yearly audits and contributed to 90% grade by organizing task schedules and overseeing cleaning and maintenance tasks.• assisted with the development and enforcement of COVID safety plans.

Kelowna, British Columbia, Canada

• Lead a small kitchen team of up to 12 staff, while performing and overseeing various cooking, cleaning, and sanitation activities.• Completed meals to specification while keeping up with evolving menu, and showcasing commendable organization skills.