Scott Moore Email & Phone Number

Kelowna, British Columbia, Canada

• Monitoring support communications channels and responding to client requests for technical support in a timely manner
• Managing and troubleshooting Microsoft 365 apps and cloud services (including 365 admin center, Exchange, Intune, and Entra ID)
• Troubleshooting client issues related to computer infrastructure, network infrastructure, software, and account management.
• Performing regular assessments and delivering reports on the state of client infrastructure as managed services.

Kelowna, British Columbia, Canada

• Assisted customers in troubleshooting and resolving technical issues with Windows accounts, computer hardware, computer peripherals, and network connectivity, while relying on excellent technical communication skills.
• Ranked service tickets based on urgency and disruption to and resolving more than 100 total tickets.
• Developed and implemented effective PowerShell scripts that reduced time needed to refresh staff laptops by 20%.
• Liaised with facilities, networks, and… Show more
• Liaised with facilities, networks, and telecommunications teams, as well as other departments to accomplish common goals and complete equipment and office setups.
• Deployed Zeek-based IDS according to Canarie’s shared threat intelligence initiative.

Kelowna, British Columbia, Canada

• Welcomed daily average of 40 customers, educating them on wine, wine culture, and history of the winery.
• Poured wine for wine tastings and made sales while providing excellent customer service.
• Performed light management tasks including opening and closing the winery, and counting tills.

Kelowna, British Columbia, Canada

• Directed the delivery of high-quality service, prioritizing tasks, serving customers, addressing complaints, and offering solutions.
• Supervised over 50 kitchen and service employees, oversaw opening and closing tasks, and applied key leadership skills.
• Prepared for yearly audits and contributed to 90% grade by organizing task schedules and overseeing cleaning and maintenance tasks.
• assisted with the development and enforcement of COVID safety plans.

Kelowna, British Columbia, Canada

• Lead a small kitchen team of up to 12 staff, while performing and overseeing various cooking, cleaning, and sanitation activities.
• Completed meals to specification while keeping up with evolving menu, and showcasing commendable organization skills.