Overseeing and harmonising departmental and team operations to ensure therealisation of company objectives and sales figures.Contributing to HR operations with a responsibility for interviewing andrecruiting team members, staff payroll, the management of team performanceand the execution of regular reviews and appraisalsLeading by example, delivering effective training, and motivating team membersto consistently achieve store targets, KPls and improved efficiency.Developed a passionate team by mentoring them and seeing them grow withintheir professional and personal self.Administering the cash and stock loss prevention procedures and encouragingadherence to established security policies to prevent lossesAnalysing sales figures, forecasting future sales volumes, and constructingsubsequent reports on performance to use as a benchmark.Controlling and observing store budgets to ensure they are not exceeded.Attended weekly briefing with the regional manager along with regional storemanagers.Key AchievementsI have managed a team of 9 staff members by leading, motivating andmentoring with a coaching mindset to drive a customer-first approach withrespect and integrity.Achieved a stock take result of -0.01%.Launch the new POS and operating systems in my store (SAP).Achieved an SAQ result of 97.5%.Motivated and drove my team to complete all CSR (community initiative) hoursin the calendar year.Exceeded sales targets by +22.9% with a FF drop of -27.1% with a conversion rateof 9.3%, an increase of 1.8 DP vs LY.Created an enjoyable, friendly and respectful work environment.

Obtained a 100% score in the Mystery Shop Programme. I aim to lead my team in a respectable, enthusiastic and encouraging manner togain the best results in the region for the year.Excelling in customer service, delivering team training modules in productknowledge, store operations, seasonal recruitment, stock training, workingtowards KPIs & leading visits from regional Managers. Holding a place of soleresponsibility of the team in the absence of the store manager.

Started as a Christmas temp and was promoted within 6 months.Highly skilled at uncovering customers’ needs; following through with enlightening solutions by showcasing, advising, selling and helping with product enquiries.Visual merchandising, admin support, processing transactions, hosting training sessions and always uphold a sense of curiosity. Applying market research and trend forecasting to any customer interactions. My success is measured by tracked KPIs, regular customer feedback, individual productivity and overall store performance. I achieve great satisfaction by helping customers/ Businesses develop a lifelong relationship with Timberland.

I created a few projects as a freelance product designer. I have a background in product design from university; however, I could not finish the course. Nonetheless, I look at everyday objects and create ways to elevate them; I am passionate about expressing my creative personality through some of the products I have made.

I worked at Tesco Culverhouse Cross during the Christmas period and was solely responsible for the replenishment of the isles. My duties included locating and moving stock from the stock room to the shop floor, communicating with customers, identifying their needs and translating them into a series of products. My enthusiastic and energetic attitude is reflected in my exceeding personal quota. During my employment, I was reliable and punctual and undertook extra hours when possible.

I worked at Peacocks in Barry for over two years. I undertook training in customer service skills, cash handling and visual merchandising. I enjoyed dealing with customers and always strived to make their visit to the store a positive experience, which had an impact on future sales. I trained on the service points and was confident in dealing with all aspects of payments, refunds and exchanges.