Scott Blaser Email & Phone Number

TECH SUPPORT FOR FIELD TECHNICIANS ON TELECOMMUNICATIONS EQUIPMENT. ALSO WRITE SOFTWARE AND DATABASES FOR FRONTIER BASED APPLICATIONS.

Allen, Tx

Perform surveillance duties on nation-wide telecommunications network consisting of 6 different telecommunications technologies. Create trouble tickets for local field technician dispatch as necessary. Perform tier 1 support for field technicians as necessary.Write applications in C# to support the department. Write code to interface other applications which automate a number of processes to save valuable company time.

Designed and developed many desktop and web applications as well as databases for use in not only my workgroup but applications which are used across the entire Verizon footprint.Main duties include:• Write programming code as assigned.• Primary code used: C# and VB.NET in desktop and ASP.NET applications.• Develop database queries and ad-hoc reports as required.• Test applications to ensure proper function and expected results.• Follow all procedures during… Show more Designed and developed many desktop and web applications as well as databases for use in not only my workgroup but applications which are used across the entire Verizon footprint.Main duties include:• Write programming code as assigned.• Primary code used: C# and VB.NET in desktop and ASP.NET applications.• Develop database queries and ad-hoc reports as required.• Test applications to ensure proper function and expected results.• Follow all procedures during software development including documentation, flowcharts, and user guidelines and instructions.• Modify current program code as necessary to meet changing needs of users.• Analyze any problems with code and develop solutions quickly.• Work individually or with a team to produce programming solutions.Key accomplishments include: • Department was bogged down using printed and hand written notes in binders while attempting to keep track of phone numbers and notations for various telephone offices across the United States. Identified a need to learn Unix Shell scripting and designed a menu driven program complete with a database, which held all of the information the department needed. The program came to be known as "Jump" which meant “jump to it and get it done quickly”. Information was easily available and productivity rose dramatically across the department. Received a “Departmental Excellence Award” and “Peer Recognition Award” and a monetary award. Show less

Vast knowledge and experience in the telecommunications industry via company schools and many years of on the job training.

While performing duties as a 2nd level technical support specialist, found the old database system was totally inadequate for departmental needs. Also, found that team was performing the same steps over and over just to access the systems we were supporting. Learned to program in VB.NET and learned MS SQL database design. As a result, was able to build a desktop program in VB.NET and a SQL database to solve the problems. With a point and click interface all of 2nd level support could… Show more While performing duties as a 2nd level technical support specialist, found the old database system was totally inadequate for departmental needs. Also, found that team was performing the same steps over and over just to access the systems we were supporting. Learned to program in VB.NET and learned MS SQL database design. As a result, was able to build a desktop program in VB.NET and a SQL database to solve the problems. With a point and click interface all of 2nd level support could quickly find information on the 1600 telephone offices we supported and the process of accessing remote systems was automated. Users could update the data right in the Worktop itself and perform SQL queries to search detailed information when necessary. A tremendous amount of time was saved throughout the department by the efficiency of the Worktop. Repetition of tasks was eliminated. Was a Verizon Excellence Award finalist (individual effort) and received a monetary award.Identified a need to drive cost savings around documentation software for the various centers across the country. Up to 15 copies of the same software at $10K each had to be purchased every year and sent to various centers across the country. Worked with a team to install software on a server which would require only one copy of the documentation to be purchased per year. Handled the server installation of the software while others on the team handled the actual documentation installation. Achieved savings of about $140,000 per year through centralized documentation. Was a Verizon Excellence Award finalist (team) and received a monetary award. Show less

Supported technologies included:Customer billing systemsInteroffice data communicationsNortel Networks central office equipment including DMS10/DMS100Nortel Networks Access NodeNortel Networks OPM, RLCM, RCC2, REM, DMS1 type remote offices; Installs, removes, rearranges, programs, tests, troubleshoots, and maintains voice/data equipment and network services. Employs various test equipment to analyze trouble and takes appropriate maintenance action for all central office… Show more Supported technologies included:Customer billing systemsInteroffice data communicationsNortel Networks central office equipment including DMS10/DMS100Nortel Networks Access NodeNortel Networks OPM, RLCM, RCC2, REM, DMS1 type remote offices; Installs, removes, rearranges, programs, tests, troubleshoots, and maintains voice/data equipment and network services. Employs various test equipment to analyze trouble and takes appropriate maintenance action for all central office equipment in the Nortel Networks DMS100/200, STP, SCP system. Show less

Monitor alarms from a central location for telephone offices across the Verizon footprint. Performed 1st level technical support when necessary. Dispatched trouble to field technicians if problem could not be resolved remotely. Worked with 2nd level support to resolve service outages as quickly as possible.

Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, and data equipment and network services. Employs various test equipment to analyze equipment trouble and takes appropriate maintenance action for all central office equipment in the AGCS GTD 5 system.

Telecommunications technician, Tier II technical support, Server administrator, Software developer/programmer.

Aas (As Part Of The Dcccd Community), Software Development

Activities and Societies: Sigma Tau Chapter of Phi Theta Kappa Honor Society -- El Centro College Presidents List OBTAINED AN AAS DEGREE.

Associate Of Arts And Sciences (Aas) (As Part Of Dcccd Community), Software Development, 4.0

Activities and Societies: PHI THETA KAPPA

Education record

Education record