Scott Bowden Email & Phone Number

Suwanee, Ga

• Support and managed systems in a 24/7 support team• Deliver customer-focused support through phone calls and ticket-based communications• Support VMware vSphere and vCloud infrastructures • Support and manage Windows and Linux OS and associated applications on both physical and virtual hardware• Support EMC VNX, EMC Unity, HPE 3PAR, Compellent, and Pure storage arrays.• Plan, schedule, and perform routine and complex changes to customer environments• Perform file level restores of VMs and physical servers via NetBackup• Train other engineers on internal procedures as well as technical skills• Resolve customer escalations to management• Engage with technical and non-technical employees, vendors, and clients• Maintain security standards for compliant customers while holding an active Public Trust clearance.• Respond quickly and accurately in a fast-paced support environment through systematic troubleshooting• Author and maintain documentation of customer environments and internal knowledge base articles• Adhere to ITSM Change Management processes.

Norcross, Ga

• Install, configure, maintain, support, and optimize all network hardware, software, and communications• Support, and manage Windows 2012 R2 servers, including Exchange 2013• Support, administer and manage security solutions, including firewall, anti-virus, and intrusion detection systems• Support, and manage network infrastructure• Researched and proposed to upper management the installation of 30 Cradlepoint routers to replace DSL/Cable connections, saving $18,000 per year.• Install, configure, maintain, and troubleshoot end user workstation hardware and software• Plan, coordinate, and administer all equipment, hardware and software upgrades• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts• Interact with vendors, consultants, and contractors to secure network products and services• Perform network asset management, including maintenance of network component inventory and related documentation and technical specifications information. License tracking and accountability• Administer and maintain end user accounts, permissions, and access rights• Recommend, schedule, and perform network improvements, upgrades, and repairs• Assist in the system administration of the GPS reference network and server hardware through-out the Southeast in 100+ sites• Procure, test, and deploy Cradlepoint cellular routers to locations around Georgia• Manage Server Systems housing Trimble VRS and Geo ++ Systems

Duluth, Ga

• Support 45 geographical dispersed laptops across the US and Canada• Plan acquisition and deployment of new laptops• Create and update images for laptops • Design and test improvements to in-house software• Create user manuals for PCs and software• Create presentations and reports for upper management• Plan and coordinate disaster recovery and business continuity testing

Duluth, Ga

• Support desktop hardware and applications for 2000+ users• Configure Update Expert for remote patch management• Train new employees• Troubleshoot and repair HP printers