Scott Brooks Email & Phone Number

Virginia Beach, Va

Lead team of Data Specialists handling large volume of incoming loan transfers. Over 500,000 incoming loans boarded to servicing platform in 2019. Work with conversions data technicians to ensure adequate testing and implementation is being performed.Interact with management to ensure best practices are adhered to.Assist in training new Data Specialist II candidates and hires.

Virginia Beach, Va

Create and map complex loan transfer projects using LLB Loan Boarding software. Identified significant opportunities to reduce processing time, decrease errors, and improve accuracy for in-house loan transfers by implementing MS Access to perform data mapping and data manipulation tasks previously handled by Excel.

Virginia Beach, Va

Process loan transfer data files, which involves the mapping of loan data received from new and existing mortgage clients, exceptions reporting and resolution, and the migration of data into the organization’s servicing system.

Chesapeake, Va

Executed all aspects of Data Research projects from start to finish, including client communication and account management, data acquisition and transfer, data manipulations and mapping, vendor processing, and post project support.​Provided services to many high profile and prestigious institutions/organizations, while consistently meeting aggressive deadlines and achieving superior client satisfaction.​Managed all production aspects of a $1,000,000+ annual business, including scheduling, revenue tracking, billing, volume commitments with vendor partners, analysis of vendor performance, testing of new vendor partners, negotiation of vendor agreements.​Supported sales staff with negotiation of client agreements.​Developed operational infrastructure and documentation for Data Research Services from the ground up, including import and manipulation of client data, mapping to required vendor structures, compilation of results, custom client data returns, and reporting. Achieved $1,000,000+ annual revenue for five consecutive years.

Norfolk, Virginia Area

Managed research processes for Alumni Directory business producing 300+ titles annually: Lost Trace, NCOA, Telephone Append, Email Append.​Fast paced production environment.​Processed file extracts from VAX masterfile database, data transfers to/from vendor partners, applied research updates back to VAX masterfile database, created summary reporting of results, and provided ROI analysis.​Worked with IT to develop new programs and enhance existing programs to accommodate new vendor processes.​Created/updated documentation for new/existing vendor research processes.

Norfolk, Virginia Area

Managed a large volume of high-profile and marquee accounts (VMI, The Citadel, US Naval Institute, University of Manchester Inst. of Sci. and Tech., New York Academy of Sciences, etc.)Coordinated set up of complex specialty projects and communicated directory composition specifications to manufacturing group.

Norfolk, Virginia Area

Communicated project data requirements to client and coordinated receipt of data.​Manipulated and cleansed data using SQL and MS Access to conform to system standards.​Analyzed client data and resolved potential problems/issues.​Created VAX masterfile database and maintained database integrity throughout production life cycle of alumni/membership directory project.​Converted VAX data into client specified format for return of interim and final updated data files to client for integration into their system. ​Converted data into and from diverse platforms.​Provided technical support for Project Management group.