Director Of Operations
Current✅ SNAPSHOTOversee and closely monitor the day-to-day operational activities of 4 locations, including the Regulatory and Information Technology Departments. Define, implement, and revise operational policies and guidelines. Drive continuous improvement initiatives to optimize efficiencies and productivity while improving the customer experience. Ensure customers receive timely, accurate, uncompromised, and well presented orders. Jointly with the executive team, develop and execute new growth directives. Forecast budgets and operating costs for each division to achieve financial objectives. Analyze, audit, and improve organizational processes and workflow.✅ KEY DELIVERABLES▪️ Initiated a formal training program with SMEs and dedicated trainers and incorporated it into new hire, refresher, and cross-training processes. ▪️ Revamped the inbound team lead role while adding new digital technology and improving communication and workflow. ▪️ Developed and implemented a new Department/position, “Inventory Control Specialist,” focusing on all aspects of inventory.