Scott Budding Email & Phone Number

Bristol, England, United Kingdom

Feel very blessed to be overseeing a team of high-calibre and high-performing Sales Engineers at Calabrio across Europe.Continuing to work myself with commercial teams on finding the right solutions for prospective clients to meet their requirements, demonstrating how Calabrio solutions deliver against specific use cases and supporting with building a.

Helping organisations to understand how the Calabrio One suite can transform their business through the creation of more brand ambassadors, improved employee & customer experiences, My responsibilities include, but are not limited to:- Presales support, qualification and return on investment- Subject Matter Expert for Calabrio One presales activities.

United Kingdom

16 months spent at Sabio, looking after all things WFO/WEM. I worked on strong, high-value propositions for Sabio. The content and tools created enabled those internally to be successful when taking WFO/WEM products and services to market.When not creating/managing propositions, I would look to demonstrate great thought leadership, working with the likes.

London, United Kingdom / Homeworker

From July 2017 I worked as Workforce & Process Optimisation Manager. I was responsible for overseeing delivery of services in regards to Quality Management, Interaction Analytics, Workforce Management and Robotic Process Automation. I had a responsibility to find ways to do more new business within each of these as well as delivering more training and.

London, United Kingdom / Homeworker

I am assigned to new customers to help with the deployment of WFM Software.. I have a real passion for WFM/WFO and I am keen to help others feel the benefits of products such as Teleopti WFM. It is my aim to help organisations to implement such products in a timely manner and to efficiently deliver any training to resource planners so that they are able to.

• Duties/Responsibilities include:
• Producing long term and short term forecasts and taking responsibility for service predictions within the contact centre.
• Providing analysis and insight into volume drivers and contact history showing a good understanding of results in order to support the on-going improvements in forecasting outputs and accuracy. I am responsible for.
• Monitor shrinkage levels and I am able to quantify types of shrinkage such as annual leave, system issues, training requirements etc. across the year. I am accountable for spend against allocated budget. Always able to.
• Provide new and creative analysis using WFM technology and Excel.
• Developed and maintained strong working relationships with peers and stakeholders across business units.

Middle management position - main responsibility was to support the business by assisting clinic around the country as well as the team of agents within the call centre.