Scott Burns Email & Phone Number

Minneapolis, Minnesota, United States

Leading IT Operations for Washburn-McReavy Funeral Chapels and Minnesota Cremation Society. Leading a team of contractors to deliver operational excellence, stability and projects.* IT Operations and process improvement initiatives* IT Infrastructure support and stability* Deliver new Chapel builds and remodels, project timelines and supporting the hardware infrastructure and devices across the enterprise.

Greater Minneapolis-St. Paul Area

Change ManagementDevelops, communicates, and maintains Change Management and Problem Management process documentation for the enterprise.Leads the Change Advisory Board, communicates changes within the enterprise, and acts as a liaison between the stakeholder/change owner and technical staff. Ensures Change Management/Problem Management process and procedures were followed by all contributors and stakeholders.Facilitates Change Management and Problem Management Training to employees; updated training materials and documentation per evaluation feedback.Reviews tickets (issue tracking) for required documentation, approved tickets once approved by selected stakeholder approver. Provides advice to senior management staff on the options and risks regarding the changes that required their approval.Develops and presents metrics for weekly Operations meeting. Problem ManagementDevelops, communicates, and maintains Change Management and Problem Management process documentation for enterprise.Leads the Change Advisory Board, communicated changes within the enterprise, and acted as a liaison between the stakeholder/change owner and technical staff. Ensured Change Management/Problem Management process and procedures were followed by all contributors and stakeholders.Facilitates Change Management and Problem Management Training to employees; updated training materials and documentation per evaluation feedback.Reviewed tickets (issue tracking) for required documentation, approved tickets once approved by selected stakeholder approver. Provided advice to senior management staff on the options and risks regarding the changes that required their approval.Develops and presents metrics for weekly Operations meeting.

Greater Minneapolis-St. Paul Area

Operationalizes Release Management lifecycle, including coordination and management of the releases across the enterprise for multiple applications across various portfolios. Implements and manages release processes for the progression of code in multiple environments. Sets up and maintains Epic Data Courier Configuration to support analyst build migration activities.Coordinates planning and administration of comprehensive testing cases and resources for Epic releases and upgrades. Designs release models and workflow. Performs audits as necessary.

Greater Minneapolis-St. Paul Area

Support IT Operations for Washburn-McReavy Funeral Chapels and Minnesota Cremation Society. Leading a team of contractors to deliver operational excellence, stability and projects. * IT Operations and process improvement initiatives * IT Infrastructure support and stability* Deliver new Chapel builds and remodels, project timelines and supporting the hardware infrastructure and devices across the enterprise.

Greater Minneapolis-St. Paul Area

My team is part of Infrastructure Planning & Architecture which manages demand for IT Infrastructure & Services across the organization to enable maturity of business systems and processes. Includes, demand assessment, relationship management with key internal business partners and resource analysis. PM best practices, financial management and consistent execution.A key initiative I'm currently working on will allow stores to fulfill Target.com orders from their backrooms for a specified geographic area. This allows Target to leverage the already existing infrastructure and supply chain to better meet guest needs and includes the deployment of 4162 infrastructure devices.

Greater Minneapolis-St. Paul Area

•Transitioned of our staffing portfolio generation from our Minneapolis to our Target India team, allowed us to increase number of times per week the reports are produced, while reducing the number of FTE's. *Drove process efficiency and transition of services to Target India• *Developed, maintained and clearly communicated resource and demand management strategies for Infrastructure & Support while delivering a project roadmap to drive maturity of resource and demand management strategies.•Lead a monthly PM/PA/BA Best Practices meeting across all of Infrastructure and Support producing this meeting, included creating agendas, working to find topics that Infrastructure BA/PA/PM’s would find of value, it also required me to work outside our Plan origination on scheduling speakers. *Drove Transformation objectives by enabling better alignment of plan, build, implement, run, support, security and manage activities, rationalized team roles to focus on core deliverables•Supported one global team vision by improving communication and collaboration between Target India and Minneapolis.

Greater Minneapolis-St. Paul Area

*Managed a contractor staff of 7. *Worked with a cross-functional team on the deployment of WebFOCUS reporting functionality, including WebFOCUS ReportCaster, we also installed enhanced monitoring and application recovery processes, this new functionality focused on two key areas: Financial (Sales, Gift Card, Shortage) and Goals & Objectives (Guest Survey Results, DTL Visits) for key Leadership. The assessment conducted will include minimal requirements to stand-up a MicroStrategy solution. *Managed the upgrade of our WebFOCUS environment to 7.6.9 to improve application stability, and increase the application functionality available to the users. * I drove results as I managed MicroStrategy including the implementation of MicroStrategy Office, a new SMS package for our Clients and TGT$100 work by leveraging our contractor’s expertise. *I partnered with our Vendor Management team to decrease our yearly maintenance expense by $24K while at the same time increased our vendor support to a “follow the sun” model, increasing our ability to resolve issues within our established Client SLA’s.•Successfully transferred system administration, work orders and first level support for over 15 tools.to our offshore team for an after tax NPV of over $500K. *Developed qualitative and quantitative measurements to generate Team Member Score Cards.• Implemented Clarity V.8.1 Infrastructure. Successfully upgraded to V8.1 in stage. • Partner with DBA to introduced new database refresh process to reduce refresh timeframe from 4 days to less than 10 hours.*Audited our tool licenses and management process resulting in of $335K* Partnered with Target India to define role based license assignment resulting in a 30% decrease in Target India Creator licenses.*Managed a Clarity License Strategy – To proactively manage Clarity License assignments and implementation to align with industry best practices.

Greater Minneapolis-St. Paul Area

*Managed an infrastructure engineering team tasked with developing centralized telephony solutions for Target's headquarter and contact (call) center locations * Managed a carrier conversion project team to migrate voice service providers for local and long distance services; the project resulted in net savings of $34m over 3 years * Managed the implementation of a self service speech recognition interactive voice response platform for the guest contact center*Relocated the Dayton-Hudson Alarm Center from Plano TX to DHOC, this move include the installation of additional ISDN trunking and partitioning of the digital PBX for call-routing and billing.*Installed and completed end-user training of a new Dictaphone logger system for call-recording, and increased capacity of the Contact Center AVAYA dialer application.

Greater Minneapolis-St. Paul Area

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Education record