Scott Burns Email & Phone Number

Kansas City, Missouri, United States

• Certified Network Associate – CCNA
• Travel from site to site installing fiber, wired and wireless networks, and performing site surveys and troubleshooting
• Communicate daily with clients, account managers, and project managers
• Complete any documentation for onsite work, including capturing pictures, dimensions, data, locations, and any other items included in the customer-provided report template
• Configure settings for Cambium Wi-Fi access points
• Configure and install LiDAR sensors/cameras

• Certified Network Associate – CCNA
• Knowledge of Cisco CLI, switches, routers, access points and other networking equipment
• Data Center: installing access switches, routers, network cabling and fiber in MDF and IDF closets
• Data Center: Ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured
• Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other.
• Perform installation and maintenance on Power Distribution Units within client enclosures

Las Vegas, Nevada Area

• Install network hardware and cable assemblies – copper and fiber
• Knowledge of installs, terminate, maintain and troubleshoot network cabling infrastructure includingmoves, adds and changes of any network or related equipment
• Interact in person with customers who are experiencing issues connecting to Corporate External Networks
• Working knowledge of network troubleshooting equipment
• Managing contractor access into restricted areas as required such as network closets
• On-call duty, responsible for first level network support after hours – rotates through group weekly

Las Vegas, Nevada Area

• Provide support by assisting employees with questions or concerns via the telephone, email, in person or remotely
• Install, maintain, troubleshoot and fix CCTV issues. Includes cameras and DVR computers
• Install, upgrade, inventory and problem solve computer hardware, software and printer issues
• Support Breeze POS terminals, Boca printers, ID scanners
• Network troubleshooting
• Support Win XP, 7 and 8 Operating Systems- Install new data/phone runs

• Windows XP Refresh Project
• Backup user’s files on XP machine
• Swap out old machine and install new machine
• Start imaging process on new machine
• Once finished, restore user’s files, install peripherals and any miscellaneous software
• Daytime Support: Support users the day after machine swap, correct any unresolved issues that the night time teams missed during the swap

Las Vegas, NV

• Provide Help Desk support by assisting employees and service providers with questions or concerns via the telephone, email, in person or remotely
• Monitor the Help Desk for new tickets, set priorities, and complete tickets within published time frames
• Install, upgrade, inventory and problem solve computer hardware and software issue including Agilysis and Micros Point of Sale machines
• Basic network troubleshooting
• Knowledge of CA (Computer Associates Service Desk), HotSOS, LMS, AS400, CP60 Card data printers, Juniper, AS400

Computer Systems And Network Technology, Computer Technology/Computer Systems Technology

Associates Degree - AA, Computer Systems and Network Technology Graduated Magna Cum Laud.

Education record