Scott Burns Email & Phone Number

Kansas City, Missouri, United States

• Certified Network Associate – CCNA• Travel from site to site installing fiber, wired and wireless networks, and performing site surveys and troubleshooting• Communicate daily with clients, account managers, and project managers• Complete any documentation for onsite work, including capturing pictures, dimensions, data, locations, and any other items included in the customer-provided report template• Configure settings for Cambium Wi-Fi access points• Configure and install LiDAR sensors/cameras• Install fiber cabling and test runs from MDF to IDF’s• Install CAT 5 & 6 copper cabling and test• Scissor lift and boom lift certified

• Certified Network Associate – CCNA• Knowledge of Cisco CLI, switches, routers, access points and other networking equipment• Data Center: installing access switches, routers, network cabling and fiber in MDF and IDF closets• Data Center: Ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured• Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations• Perform installation and maintenance on Power Distribution Units within client enclosures• Knowledge with Ubiquiti/UniFi switches, cameras, and Wi-Fi access points• Network fundamentals including the OSI model, TCP/IP, IPv4 and working knowledge of IPv6• Configure, troubleshoot, and maintain IP routers, ethernet switches, and fixed wireless equipment using company tools and processes• Azure AD/Office365, Microsoft365, administration, users, groups, devices• Knowledge of installs, terminate, maintain, and troubleshoot network cabling infrastructure including moves, adds and changes of any network or related equipment• Troubleshoot and repair network issues for WAN, LAN, Internet connections and end-user issues while working within internal ticketing/trouble reporting systems like ServiceNow and Remedy• Working knowledge of Fluke network troubleshooting equipment and similar tools• Strong communication and interpersonal skills to interact with team members and clients and vendors• Ability to work on IoT devices• Ability to work independently and in a team environment• Work varied shifts• Ability to lift a minimum of 40 lbs

Las Vegas, Nevada Area

• Install network hardware and cable assemblies – copper and fiber• Knowledge of installs, terminate, maintain and troubleshoot network cabling infrastructure includingmoves, adds and changes of any network or related equipment• Interact in person with customers who are experiencing issues connecting to Corporate External Networks• Working knowledge of network troubleshooting equipment• Managing contractor access into restricted areas as required such as network closets• On-call duty, responsible for first level network support after hours – rotates through group weekly• Work varied shifts• Knowledge of Cisco CLI• Ability to lift a minimum of 40 lbs

Las Vegas, Nevada Area

• Provide support by assisting employees with questions or concerns via the telephone, email, in person or remotely• Install, maintain, troubleshoot and fix CCTV issues. Includes cameras and DVR computers• Install, upgrade, inventory and problem solve computer hardware, software and printer issues• Support Breeze POS terminals, Boca printers, ID scanners• Network troubleshooting• Support Win XP, 7 and 8 Operating Systems- Install new data/phone runs• Ability to lift a minimum of 40 lbs

Windows XP Refresh Project• Backup user’s files on XP machine• Swap out old machine and install new machine• Start imaging process on new machine• Once finished, restore user’s files, install peripherals and any miscellaneous software• Daytime Support: Support users the day after machine swap, correct any unresolved issues that the night time teams missed during the swap• Asset track old and new machines, send daily reports of work performed

Las Vegas, Nv

• Provide Help Desk support by assisting employees and service providers with questions or concerns via the telephone, email, in person or remotely• Monitor the Help Desk for new tickets, set priorities, and complete tickets within published time frames• Install, upgrade, inventory and problem solve computer hardware and software issue including Agilysis and Micros Point of Sale machines• Basic network troubleshooting• Knowledge of CA (Computer Associates Service Desk), HotSOS, LMS, AS400, CP60 Card data printers, Juniper, AS400

Computer Systems And Network Technology, Computer Technology/Computer Systems Technology

Associates Degree - AA, Computer Systems and Network Technology Graduated Magna Cum Laud.

Education record