Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment. Responds to customer inquiries and concerns. Follows up with customers to ensure customer satisfaction. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. Contacts customer for additional information and communicating the steps in the work order process. Runs, reviews, and distributes various customer service reports as necessary. May generate and dispatch service request work orders for completion by vendors. May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. Provides informal assistance such as technical guidance and/or training to co-workers. Other duties may be assigned. Manage PMS (prevents management system) to make sure everyone is in compliance with state and city regulations. That has been my main job for the last 8 years.

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment. Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. Contacts customer for additional information and communicating the steps in the work order process. Runs, reviews, and distributes various customer service reports as necessary. May generate and dispatch service request work orders for completion by vendors. May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. Provides informal assistance such as technical guidance and/or training to co-workers. Other duties may be assigned.

Responsible for incoming and outgoing calls for bariatric seminars. Also called patients to remind them about seminars they are schedule to come to.

Responsible for collecting on delinquent account and helping with customers problems.Responsible for answering questions the cardholder may have about their accounts.

Responsible for supervising and training of 50 plus individuals for processing of pertinent information for The Internal Revenue Service through Mellon Bank.

Responsible for the printing of Clients’ signs and banners, using both hand and machine printing press.I also managed the shipping of each finished product toClients via UPS and RPS.