Scott Cahoon Email & Phone Number

North Bend, Washington

Manage a multinational team of PMs to successfully support the globalization needs of the Dell Technologies family of companies.

Greater Seattle Area

• Administration and Architecture of the Dell TMS system. Successfully re-architected the system streamlining the system providing savings to the company via increased automation and elimination of inefficient tasks and processes. • Vendor Management. Working with the Dell LSPs to improve process and ensure that they are meeting the quality, cost and efficiency expectations of our team. Support internal PMs with development of new processes and support them when issues need to be… Show more • Administration and Architecture of the Dell TMS system. Successfully re-architected the system streamlining the system providing savings to the company via increased automation and elimination of inefficient tasks and processes. • Vendor Management. Working with the Dell LSPs to improve process and ensure that they are meeting the quality, cost and efficiency expectations of our team. Support internal PMs with development of new processes and support them when issues need to be resolved.• Operations Management. Act as a mentor and leader for the localization project management team. Drive improvements in process automation and streamlining while ensuring quality and on time deliveries. Work with director to build a true center of excellence for all of Dell’s localization needs.• Team Restructuring. Managing the successful restructuring of the Dell globalization team driving process and technology improvements resulting in 3M in 2015 with 4M in savings expected in 2017. Show less

North Bend, Wa

Managing the localization projects for Dell Infodev using a variety of technology including Live Content Architect and TMS.Streamlining and optimizing the management of TMs and CAT tools in use by the teamDriving the re-invention of localization at Dell

• Managing the successful release of over 20,000 templates into 39 languages • Improving the efficiency of the terminology management process through analyzing and simplifying the management process • Integrating into the tools development team ensuring that the internal translation tools incorporate the requirements of the Program Management team and suppliers • Managing the successful releases of Office products into 105 languages.

• Managing an office consisting of over 200 Project Managers, Technical Services and Testing professionals ensuring high quality service for all customers of the division. Managing process and training of the Technical Services Team across multiple locations resulting in improved productivity and quality • Managing effective use of off shoring centers increasing the bandwidth and capacity available for customer work while lowering the overall costs of production. Managing process and… Show more • Managing an office consisting of over 200 Project Managers, Technical Services and Testing professionals ensuring high quality service for all customers of the division. Managing process and training of the Technical Services Team across multiple locations resulting in improved productivity and quality • Managing effective use of off shoring centers increasing the bandwidth and capacity available for customer work while lowering the overall costs of production. Managing process and training of the Technical Services Team across multiple locations resulting in improved productivity and quality • Growing the site by 25% from a 32 million dollar operation to a 40 million dollar operation. Growth was obtained through effective management of existing clients with less than 5% attrition and strong support of new sales efforts resulting in the acquisition of strategic new customers • Effectively managed the division consistently beating our forecasts around new business, revenue and invoicing month over month resulting in strong growth year after year • Managing the largest account for the division ensuring that their needs were properly met, enabling us to grow them from a 12 million client to a 15 million dollar client • Acting as an escalation point for customer issues resulting in the successful resolution of all project related customer escalations through effective understanding of customer problems and creative constructive solutions Show less

• Managing process and training of the Technical Services Team across multiple locations resulting in improved productivity and quality • Setting up an off shoring center from incorporation to full production resulting in a reduction in the cost of technical services from fifty to fifteen dollars an hour. • Increasing the accuracy of quoting process by analyzing historical project data resulting in the finding and fixing of logic errors and implementation of improved metrics… Show more • Managing process and training of the Technical Services Team across multiple locations resulting in improved productivity and quality • Setting up an off shoring center from incorporation to full production resulting in a reduction in the cost of technical services from fifty to fifteen dollars an hour. • Increasing the accuracy of quoting process by analyzing historical project data resulting in the finding and fixing of logic errors and implementation of improved metrics • Improving the effectiveness of the established network project structure by removing ambiguous and redundant directories along with adding additional process specific directories resulting in a more complete and efficient storage and management structure. • Acting as an escalation point for customer issues resulting in the successful resolution of all project related customer escalations through effective understanding of customer problems and creative constructive solutions. Show less

Managed the internationalization and localization of Ariba products

• Allocation of a ten million dollar localization budget across the Ariba product suite maximizing the ROI of the investment while enabling the company to successfully sell their products in both the European and Asian markets. • Managing the outsourcing and vendor relationships for all Japanese translation and review work resulting in a significant increase in product quality while lowering the overall cost and turnaround time for the Japanese releases. • Managing a team of eight… Show more • Allocation of a ten million dollar localization budget across the Ariba product suite maximizing the ROI of the investment while enabling the company to successfully sell their products in both the European and Asian markets. • Managing the outsourcing and vendor relationships for all Japanese translation and review work resulting in a significant increase in product quality while lowering the overall cost and turnaround time for the Japanese releases. • Managing a team of eight resources consisting of translators, project managers, QA engineers and localization engineers located in both US and Japan resulting in the successful release of the international product line. • Product managing the implementation of VAT compliance into the Ariba product line enabling the company to successfully sell an e-invoicing solution into the European market. • Liaising between the corporate headquarters and Japan office resulting in the implementation of Japan specific functionality and bug fixing along with enabling Japan to better understand and sell the complete product line. • Providing technical support while working at the Japan office consisting of training the local team on new functionality and products then assisting in building a sales strategy for the Japan market • Providing support to Japanese customers in order to resolve any issues that they had with the translation quality or features of the Ariba product line Show less

• Developing and managing a key partnership with China based SymbioSys to augment the company’s localization services with their internationalization services. • Leading the development of a translation memory tool created specifically to manage the translation of software resources across all major platforms resulting in both time and cost savings for the company. • Restructuring the engineering team by implementing career paths and a new structure that allowed for scalability within… Show more • Developing and managing a key partnership with China based SymbioSys to augment the company’s localization services with their internationalization services. • Leading the development of a translation memory tool created specifically to manage the translation of software resources across all major platforms resulting in both time and cost savings for the company. • Restructuring the engineering team by implementing career paths and a new structure that allowed for scalability within the organization. • Providing technical sales support to Business Development and Client Services resulting in the successful acquisition of new clients and retention of existing customers. • Managing the day to day operations of the Engineering team including the assigning of projects, managing of capacity, scheduling, budget, and crisis resolution and performance management. • Working with project management and account management teams to resolve all customer issues and ensure the successful completion of all projects Show less

• Developing and managing a key partnership with China based SymbioSys to augment the company’s localization services with their internationalization services. • Leading the development of a translation memory tool created specifically to manage the translation of software resources across all major platforms resulting in both time and cost savings for the company. • Restructuring the engineering team by implementing career paths and a new structure that allowed for scalability within… Show more • Developing and managing a key partnership with China based SymbioSys to augment the company’s localization services with their internationalization services. • Leading the development of a translation memory tool created specifically to manage the translation of software resources across all major platforms resulting in both time and cost savings for the company. • Restructuring the engineering team by implementing career paths and a new structure that allowed for scalability within the organization. • Providing technical sales support to Business Development and Client Services resulting in the successful acquisition of new clients and retention of existing customers. • Managing the day to day operations of the Engineering team including the assigning of projects, managing of capacity, scheduling, budget, and crisis resolution and performance management. • Working with project management and account management teams to resolve all customer issues and ensure the successful completion of all projects Show less

Performing the localization engineering role which consisted of managing all aspects of localizing the Word Perfect suite into Japanese resulting in the on time high quality delivery of the Japanese version of the suite.

Performing the localization engineering role which consisted of managing all aspects of localizing the Word Perfect suite into Japanese resulting in the on time high quality delivery of the Japanese version of the suite.

Created test plans, adhoc testing, a-z and automated testing

Ba, Japanese

Activities and Societies: Japan Club, Intramural Athletics

Education record

Education record