Scott Cho Email & Phone Number

San Jose, California, United States

San Jose

Product manager for Laser Spike Anneal (LSA) product line reporting to Director of Product Marketing.• Responsible for defining product requirements for next generation products and new features based on direct customer feedback• Directly interface with customers and support account managers pertaining to system field performance, issue resolution, and continuous improvement program updates and status• Responsible for defining and negotiating customer requirements and specifications and generating formal response documentation• Manage Engineering project priorities in order to meet development schedules and critical time to market timelines• Implement, manage, and enhance processes for product ordering and configuration, Request for Quotes (RFQ) for special orders, and customer acceptance requirements• Create and maintain factory orders in line with sales and manufacturing team to communicate customer requirements and streamline communication.

San Jose

• Train, develop, and schedule technical training to internal as well as external customer.• Create and drive new material on our latest developments in order to instruct end-users and customers.• Trained customers from Intel, TSMC, Samsung, Global Foundries, SMIC, TI, Hynix, IBM, UMC... • Determine training objectives and effectiveness• Maintain Training database for analysis accordance with ISO 14001 standards• Create training credit forecast and revenue quarterly• Maintain training room equipment for optimum functionality, including upgrades and repairs when needed.• Develop virtual training with video and online testing and video work instructions• Developed training program and instructional material on safety, programming, troubleshooting, maintenance, and installation of specific software and hardware.• Reviewed current training documentation and re-wrote technical procedures and training manuals as necessary.• Provided visual learning through installation and use of software and hardware in training lab environment.• Researched and tested systems to determine system utilization requirements.• Managed training programs to ensure accordance with company needs, regulatory compliance and requirements, and quality management system.

San Jose

• Installed Ultratech laser anneal and Advanced Packaging machines into companies such as Intel, TSMC, IBM, Samsung, AMD, Global Foundries, Toshiba, Hitachi, UMC, and Panasonic• Includes Tier 0 initial startup to Tier 2 process installation of entire system• Assembly and build environmental chamber• Qualify 3500W C02 lasers• Coordinated and verified with facility engineers our defined electrical and plumbing requipments• Working independently to resolve and troubleshoot all issues which arise during oversea installations• Responsible for writing and maintaining work instructions for our new product lines• Added skill to be instructor to customer and new employee training• Create presentations for customer performance data and specifications• Install and retrofit new and existing kits to our systems• Perform standard qualification checklist to ensure repeatability and specifications• Mechanical Installations of Ultratech LSA100, LSA100a, and LSA101 Laser Annealing tools. Also responsible for installing AP300 advanced packaging bump tools.• Assist engineering teams in reducing software and hardware flaws and inconsistencies• Troubleshoot mechanical and electrical schematics on-site• Perform standard preventive maintenance and on call support for technical support and customers• Provided technical coverage for leading edge semiconductor fabs

San Jose

• Lead Specialist Engineer of our field service group• Installed Canon photolithography machines into companies such as Hitachi, IBM, Intel, Texas Instruments, AMD, Spansion, Vitesse, Philips, Siliconix and Conexant. Perform network and communication troubleshooting on-site. Test and configure console software in accordance to customer needs • HP Unix system hardware and Canon proprietary software installation and setup of PC boards and hard drives. Upgrade software and hardware console and 1-chip CPU versions of existing systems. Performing database maintenance and install patches as fixes to ongoing problems.• Perform check standards and testing on Canon photolithography machines• Mechanical Installation of Canon FPA 3000 MR, i4, i5, i5+, EX3, EX4, EX5, EX6, ES1, ES2 steppers/scanners• Check and troubleshoot network communications• Collect and analyze data/waveforms for evaluation and solution.• Conduct and provide field service reports for management meetings.• Aid in sales of Canon steppers to prospective clients. Cleanroom and semiconductor experience and expertise. Helping customers become ISO certified. Technical Lead.

San Francisco

• Performed and debugged hardware and software conflicts • Integrated and validated LAN/WAN systems • Project planning with network installations and specifications• Performed analysis, monitoring and troubleshooting to ensure the reliable, security, and productive performance of wide-area and local-area network