Scott Clelland Email and Phone Number
Scott Clelland work email
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Scott Clelland personal email
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At Shimano North America Holding, Inc., our team is committed to fostering an exceptional customer service experience, a mission I lead as the Customer Service Team Lead. My journey in customer support, underscored by a passion for cycling, has been fortified by a hands-on education in Bicycle Mechanics and Repair Technology.My role involves leveraging CRM platforms like JD Edwards AS400 and Salesforce, which enhances our team’s efficiency in supporting both internal and external customers. With a focus on time management, employee training, and technical support, we ensure seamless service delivery. The skills I've honed over the years are instrumental in managing intricate warranty claims and facilitating smooth transactions for Shimano's direct-to-consumer platforms.
Shimano North America Holding, Inc.
View- Employees:
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Customer Service Team LeadShimano North America Holding, Inc. Mar 2023 - PresentIrvine, California, United StatesIn my role as a Customer Service Team Lead at Shimano North America Holding, Inc., I mentored and trained team members to develop robust departmental systems and policies for sustaining high-level service in the bike division. I provided support to internal and external customers, utilizing JD Edwards AS400 and Salesforce for CRM systems, ensuring a seamless customer service experience.
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Customer Service RepresentativeShimano North America Holding, Inc. Jul 2018 - Oct 2023Irvine, California, United StatesIn my role at Shimano North America Holding, Inc., I have excelled in providing technical support and managing warranty claims for bike shops in the US and Canada. Additionally, I have successfully transitioned to a more digital-focused role, assisting sales agencies with warranty and return to stock claims via email. My responsibilities also include managing email accounts for Shimano's direct-to-consumer websites, providing technical support to consumers, and facilitating returns.
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Professional Bike BuilderPivot Cycles Sep 2016 - Jul 2018Tempe, ArizonaIn my role as a Professional Bike Builder at Pivot Cycles in Tempe, Arizona, I built custom bicycles for magazine editors and industry professionals. • Managed warehouse operations to ensure accurate order fulfillment and on-time shipments. • Developed strong organizational and time management skills in a fast-paced environment. -
Service ManagerJax Bicycle Center Sep 2014 - Aug 2016Laguna Niguel, CaManaged service operations at Jax Bicycle Center, overseeing bike repairs and maintenance to ensure timely and proficient service delivery.• Organized inventory check-ins and stocking processes to optimize efficiency.• Led sales floor operations and staff management to drive customer satisfaction and sales growth.
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Bike TechnicianDick'S Sporting Goods Sep 2011 - Jul 2014Ladera Ranch, CaBegan as a Team Sports Associate. Shortly after being hired I was promoted to the Lacrosse Sales Manager. After Two years I was promoted to the new job of Freight Flow Lead. While assigned to this job, I also serviced bikes during store hours. -
Data EntryAppleone Employment Services Feb 2011 - Sep 2011Irvine,CaI held a temporary job with a company in Irvine,CA called Merchant Services. My responsibilities was entering clients and small businesses into the companies database. I also put together power point presentations for meetings. -
General Contractor AssistantAshley Christopher Construction Jun 2010 - Feb 2011Trabuco Canyon, CaMy responsibilities were: Transportation of supplies and tools, cleaning up the job sites, making sure the site was safe and free of any hazards.
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File ClerkLaw Offices Of Charles Carey Jul 2008 - Jun 2010Mission Viejo, CaMy responsibilities included the managing of the file department at a busy law firm. These responsibilities included: Opening and sending out mail, retrieval of files for attorneys, and providing minor clerical wok to the paralegals and attorneys.
Scott Clelland Skills
Scott Clelland Education Details
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United Bicycle InstituteBicycle Mechanics And Repair Technology/Technician -
Mission Viejo High School
Frequently Asked Questions about Scott Clelland
What company does Scott Clelland work for?
Scott Clelland works for Shimano North America Holding, Inc.
What is Scott Clelland's role at the current company?
Scott Clelland's current role is Customer Service Team Lead @ Shimano North America Holding, Inc. | Time Management, Employee Training.
What is Scott Clelland's email address?
Scott Clelland's email address is sc****@****hoo.com
What schools did Scott Clelland attend?
Scott Clelland attended United Bicycle Institute, Mission Viejo High School.
What are some of Scott Clelland's interests?
Scott Clelland has interest in Social Services, Children, Environment, Animal Welfare, Mountain Biking And Road Bike Riding, Health.
What skills is Scott Clelland known for?
Scott Clelland has skills like Management, Sales, Data Entry, Microsoft Office, Microsoft Excel, Customer Satisfaction, Customer Service, Inventory Management, Teamwork, Social Media.
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Scott Clelland
Founder, Cfo, Entrepreneur, Goldman Sachs 10K Small Business AlumniSanta Clarita, Ca1haydenmedicalinc.com2 +166129XXXXX
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3wiss.com, ey.com, pkfod.com3 +173228XXXXX
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Scott Clelland
Simpsonville, Sc
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