Scott Coad Email & Phone Number

United States

United States

Synology is a worldwide corporation that specializes in Network-attached storage (NAS) appliances and Wi-Fi routers for home, small office, and large business solutions. I have worked in the Synology America Corp. office to provide customer service, technical support and help desk services, and answer pre-sales inquiries for customers via phone, an online ticketing system, or remote desktop throughout North and South America. Troubleshooting networking, software, and hardware problems. Either solving the issue alone or involving other team members for further assistance. Customer Support: Worked upwards of 70 support tickets and customer phone calls a day, and over 6000 support tickets throughout my employment. At times utilized Teamviewer or AnyDesk.Troubleshooting: Issues involving computer networking; NAS and router setup and management; surveillance equipment; LDAP and Active Directory servers; hardware performance; SSL certification; internet stability; network security and firewall settings; media servers and streaming; File transfer protocol issues involving VPN, WebDAV, FTP, SMB, AFP, SSH, iSCSI, NFS. Software: Provided support for Synology proprietary software including:Synology Active Backup Suite: Centralizes backup tasks for VMware, Hyper-V, Windows endpoints, Office 365 and G Suite to Synology NAS. Synology Surveillance Station: Network Video Recording (NVR) software designed for centralizing IP cameras management to record, stream, and store surveillance footage. Hardware Support: Troubleshooted issues to determine hardware problems involving Synology NAS; Wi-Fi routers; HDDs and SSDs; RAM Modules; power supplies; Network Interface Cards, Rail kits, and issuing and facilitating RMAs as needed.Company Involvement: Mentored new support team members as part of their on-boarding process. Wrote documentation for company and customer use. Helped develop and improve company operating procedures.

The Johnson Group is a Marketing & Advertising firm that has worked nationwide with varying companies to help build and improve upon company branding, marketing, advertising, through social media, market research, web development and SEO. Worked remotely with the web development team to help create, design, and build websites for clients. Tasked with multiple projects where I worked directly with the client in order to translate their vision and ideas into a working and published web site. Utilized HTML5, PHP, CSS, WordPress to create new and build upon existing websites while implementing best SEO practices to optimize web traffic.

Idaho Falls, Idaho Area

Wells Fargo Bank, N.A. is a national banking institution. I was a bank teller at two retail branches. Processed transactions while providing in person customer service. Balancing and handling large cash amounts. Trained new tellers. Learned and followed bank security policy and procedures. Security: Participated in 3 annual branch security audits. Trained and taught others in security policy. Passed all security audits with 85% or better. Accountability: Obtained exceptionally high rates of personal cash balancing. Handled amounts as high as $100,000 or more.Customer Service: Processed 25+ customer transactions per hour in English and Spanish. Earned multiple customer services bonuses obtained through high customer service survey scores.

Cashier, Customer service, Video rental, Western Union money transfers, money orders, Cash and register audits, Bookkeeping.

Computer Information Technology, Computer/Information Technology Administration And Management

Associate Of Arts And Sciences (Aas), Arts And Sciences