In my current role I am responsible for the management of the UK South Pre-Sales team, prior to this I managed the Channel PreSales team across the Southern region incorporating the UK, Italy and South Africa. The team is responsible for all partner enablement and technical management as well as acting as relief cover for the Direct PreSales team. Other responsibilities include RFP/ RFI responses, solution designs, ROI reports, technical briefings, seminars and customer presentations. I carry… Show more In my current role I am responsible for the management of the UK South Pre-Sales team, prior to this I managed the Channel PreSales team across the Southern region incorporating the UK, Italy and South Africa. The team is responsible for all partner enablement and technical management as well as acting as relief cover for the Direct PreSales team. Other responsibilities include RFP/ RFI responses, solution designs, ROI reports, technical briefings, seminars and customer presentations. I carry out all management tasks for the team including Personal Development plans, training, resource management, conflict resolution, discipline, performance reviews, day to day admin, management briefings and reports as well as standing in for the PreSales Director in his absence. Key Achievements:-Worked with the PreSales Director to design, implement and manage Commvault's first Internal PreSales Team, responsible for Partner Enablement, internal awareness, general customer presentations, RFI/ RFP responses and staff training to Technical Account Manager level, the format for the team has now been rolled out globally. As a direct result of the success of the Internal PreSales team, the Direct team had 30% more man hours available to them allowing the business to refocus on Enterprise Accounts. Managed the PreSales team in consecutive years where the region achieved record revenue both as a region and on individual accounts.Attended Commvault's Infinity (Presidents) ClubAssisted the PreSales Director in designing Automatic tools for Business case reports, PreSales Activity and Professional Services quoting all of which have now been taken up as Global Best Practises. Became only the second PreSales Engineer at that time to achieve 1 million dollars' worth of net license revenue in a single quarter Show less

I was employed on contract as the Principal Consultant for Enterprise Vault within the Middle East and Africa based out of the UAE office. My role incorporated acting as the Enterprise Vault Architect for the region as well as all service roles including initial site visits, implementations, health checks, upgrades and onsite support issues. I produced documentation from the bid stage to the completion of projects including bids, RFP responses, P & L calculations, scope of works, statement… Show more I was employed on contract as the Principal Consultant for Enterprise Vault within the Middle East and Africa based out of the UAE office. My role incorporated acting as the Enterprise Vault Architect for the region as well as all service roles including initial site visits, implementations, health checks, upgrades and onsite support issues. I produced documentation from the bid stage to the completion of projects including bids, RFP responses, P & L calculations, scope of works, statement of works and solution designs, and have seen many projects through from sales lead through design to implementation. The role also incorporated resource management of partner consultants and dealing with customers both direct and via channel. I was responsible for the training of channel partners, consultants, pre-sales and end customers in all aspects of Enterprise Vault Show less

I was employed as the consultant responsible for the design, planning and installation of Enterprise Vault into ING's infrastructure, incorporating the core archive, mailbox management, journaling, Discovery Accelerator and file system archiving components. The installation was implemented across multiple Domains, physical global sites, an International Exchange 2003 site and a mirrored disaster recovery site. I implemented federated trusts and a new DNS structure into ING direct Canada's… Show more I was employed as the consultant responsible for the design, planning and installation of Enterprise Vault into ING's infrastructure, incorporating the core archive, mailbox management, journaling, Discovery Accelerator and file system archiving components. The installation was implemented across multiple Domains, physical global sites, an International Exchange 2003 site and a mirrored disaster recovery site. I implemented federated trusts and a new DNS structure into ING direct Canada's Active Directory infrastructure and migration to a global Windows 2003 native Active Directory Show less

I was employed as the Senior Support Engineer for the EMEA region for the CA Information Management suite of products. My role involved telephone, email, remote access and onsite support of all issues as well as acting as the architect for the EMEA region. I was responsible for mentoring and technical management of over 30 consultants and support engineers within the EMEA team. I was responsible for the training of Engineers, Consultants, Partner companies and customers across EMEA in the… Show more I was employed as the Senior Support Engineer for the EMEA region for the CA Information Management suite of products. My role involved telephone, email, remote access and onsite support of all issues as well as acting as the architect for the EMEA region. I was responsible for mentoring and technical management of over 30 consultants and support engineers within the EMEA team. I was responsible for the training of Engineers, Consultants, Partner companies and customers across EMEA in the installation and support of the products. Show less

Duties I was employed as a third line customer support engineer for Enterprise Vault at Symantec. My role included telephone, email and on-site support for the entire Enterprise Vault. I had responsibility for the team acting as first point of contact for third line engineers from customers worldwide.