Coops Group are a privately owned media and design company specialising in high quality media for businesses across the UK & Europe.We have dedicated in house capabilities across media production, brand and design, website design and management, customised embroidery and workwear and manufactured signage and installation and vehicle graphics and wraps.Coops Group are the ideal company for businesses looking for professional media solutions housed under one roof.Our mission is to deliver the highest standard of products and services in everything that we do. We have an eye for detail and understand the importance of getting things right to support the success of our business. We pride ourselves on the highest quality of work and professional working relationship with our customers.We also own a jewellery company where we design and make bespoke jewellery items from scratch in our Hatton Garden studio workshop.Coops Fan Engagement App is an app that engages the fan. A free to play game the fan can have fun playing whilst following a sport he / she love and made to feel more valued and appreciated by the sport.

USP Networks is a boutique ISP, specialising in complex event day booking, management systems, and IPTV as well as complex content management and delivery solutions (from first principles).

Coops Jewellery design and supply a range of jewellery items from engagement rings and wedding rings / bands, to earrings, necklaces, bracelets and watches. Our craftsmen have vast experience in handmade jewellery set with or without diamonds in platinum, white gold, yellow gold, palladium and silver. All work is carried out by our experienced craftsmen in our UK studio workshop. We also offer cleaning / polishing, repairs, engraving and stone resetting services.

Managed Kerberos application remediation for UBS secure AD domain and on-boarded client identifying data group shares to BBS.Analysis of application status, supporting application owner for remediation, tracking of remediation progress, scheduled the on-boarding of group shares with the business and the on-boarding of the shares.Executed the remediation of end of life remote access application for business users globally.Analysis of users accessing via end of life application, communicating to business users, tracking the remediation progress and revoking access to the application.

Managed the migration of business users 1 factor & 2 factor logins to the new DTP platform, coordinated with the business representatives, managed the migration teams, agreed OLA’s with relevant project support teams, managed the migration of users, ITIL processor change and incident management.Working on the business DTP server project, pulling together global teams resources to ensure the required servers were staged, f/w ports opened and servers tested in the relevant zones.

UK technical consultant for Share Migration & Building Exit Projects within the Infrastructure Service Delivery team. Managed the migration of business data shares to new filers, coordinated with the business, agreed ownership / responsibility of business data, agreed OLA’s with relevant project support teams, managed the clean up and migration of 151 business data shares, ITIL processor change and incident management.

The eHelp team is a global team that provides a professional front-to-back support service to UBS Foreign Exchange, Fixed Income and Equities clients across the entire award winning eCommerce platforms.

Contracted by UBS to work on their Server Efficiency programme in London, liaising with clients, chairing meetings, managing commissioning / decommissioning of servers, ITIL processor change and incident management. Plus work on their Citrix Migration Project from end of Life xPE Version to PS4, managed costs, liaised with clients, chaired meetings etc. Back filled a member of their team to support their server enviroment, Incident and Change Management for Global Applications, Level 1 Support of Windows 2003 Servers on ESX Infrastructure, Level 1 Citrix xPE, Net backup 4.5, Active Directory admin, Virus Scan McAfee, MOM 2005. Managed the team’s workload, including Analysis of Level 1 tickets to stop re-occurring alerts. Level 2 Windows Server Support, supporting 300 servers hosted across a single domain comprising windows 2000 Advance Server & Windows 2003 server environment.

Leading a team of 30 technologists and service delivery leaders, providing support and services to approximately 10,000 clients consuming end user servicesManaged 3rd party efficiencies, contract renewals and agreed SLA’s Manager to key business representatives, managing client and stakeholder requirements with senior business and IT partnersCompiling of key performance indicators, reviewing and reporting to key business representatives. Monitor company Service Level Agreements with key business representativesIT Manager Representative for the BCM crisis committee in London

End User Manager to key business representatives, managing client requirements, improving processes, performance, efficiencies and valueProvided management to team, comprising of 7 support analysts supporting 8000 users across UBS Global Asset ManagementMonitor company Service Level Agreements with key business representativesManaged implementation/services on all IT related projects Managed the support of 150 Business Continuity DesktopsCompiled key performance indicators, reviewed and reported to business representatives. Managed Sox/Morcs certification with Internal / External Audit.

Provided second line support for problems occurring on network, PC, communications, information provider, printer and voice recording systemsProvided technical out of hours support in accordance with equipment and procedures maintained during normal working hoursSupported 900 local business clientsSupported all global applicationsSupported 150 Business Continuity DesktopsTested any changes to the user environment so actions did not affect service

Managed the 24hour shift pattern running the AS400 systemResponsible for the processing of all batch work in line with the agreed schedulesManaged all actions occurring on shiftResponsible for all fault calls reported out-side of core Helpdesk hoursProvided hands on training for all operators

Worked a 24hour shift pattern running the AS400 systemProcessed all batch work to agreed schedules Backup and restoreUnderstood the fundamentals of a computer room environment, fire suppression, air conditioning, power supply