Scott Copertino Email & Phone Number

Vail Valley, Colorado

Westin Riverfront Resort And Spa

Vail, Colorado, United States

• Secured 47 contracts valuing $1.4 million dollars in room revenue, $500,000 in committed event revenue in first year. Largest contract secured exceeded contract value and actualized at $500,00 in room revenue and $12,000 in event revenue• Secured 18 site inspections for perspective clients in first year• Utilized Hyatt proprietary software, Envision, along with Knowland, 10Times and other methods to conduct market research in both region and vertical markets to consistently exceed weekly quota of 40 “warm” sales calls• Assigned to Southeast United States region with focus on “SMERF” segments (Social, Military, Education, Religious, Fraternal)• Assisted in planning and execution of “FAM”, or familiarization trips for perspective 3rd party and Hyatt Sales Force clients• Attended Hyatt’s New Sales Manager Sales Training in October 2019

Vail, Colorado, United States

• Directly oversaw $4+ million dollars in banquet food and beverage revenue• Developed and performed within annual budget including expenditures and labor costs• Responsible for all aspects of banquet department including a staff of 60 on call servers, 4 captains, 5 housemen and 1 manager• Rebuilt entire department for relaunch post renovation to meet Marriott’s Luxury Collection standards• Build and maintain relationships with new and returning clientele to ensure satisfaction• Coordinate all events with Banquet Chef and Conference Services team

Vail, Colorado, United States

• Oversaw all operational aspects of banquet department including setup, food service as well as alcohol service• Responsible for inventory control of all department consumables. Created purchase orders within budget to procure all necessary items needed• Execute and reconcile all event bills and department revenue• Created schedule to match both needs of events and labor budget

Vail, Colorado, United States

• Oversaw all operational aspects of resort’s front office including front desk, PBX and night audit• Responsible for developing, achieving and maintaining a luxury arrival, departure and front desk service experience• Hire, train and continually coach staff of 10 agents, 2 night auditors and 4 PBX operators• Listen to customer concerns, generate solutions to create amicable outcomes to customer service issues• Coordinate with all operational departments of resort to ensure resort is prepared and ready for anticipated business levels