Scott Craig Email and Phone Number

Providing onsite support to a varied and large retail customer base.Providing break-fix support on tills, scanners, PEDs, printers, laptops and tablets.Responding to P1 incidents providing quality resolutions to issues with server and network infrastructures.Ensuring contractual SLAs are adhered to.Practicing good verbal and written communication (internal and external)Updating internal ticket management and technical information systems.Contributing to 24/7 support through an on-call rota.

Working with channel partners to provide multi-vendor support services to end customers.Installation of routers, switches and wireless solutions – Cisco, Meraki, Juniper, Fortinet and various other vendors. Installation of SD-WAN solutions. Troubleshooting routing/switching and WiFi issues.Conducting onsite network surveys.Server, desktop and laptop repair/support.Installation of IoT business solutions.

Responsible for supporting small to medium sized environments through managed services-Onsite support of Microsoft Active Directory domain environments.Resolving hardware, operating system and software issues on servers, desktops, laptops, backup solutions and anti-virus/security products.Resolving issues on local area networks, internet access and VPNs.New installation and configuration of desktops/laptops/peripherals/LAN/WAN and Wi-Fi solutions.Software/application and hardware installations and upgrades.Conducting onboarding visits for new customers- documenting current setup, recommending improvements and highlighting potential issues/vulnerabilities.

Onsite Break-Fix support to IT environments.

Onsite Break-Fix support to IT environments.

Onsite Break-Fix support to IT environments.