Scott Cravens

Scott Cravens Email and Phone Number

Banking Services Manager - Mortgage, Home Equity, Compromised Data, Privacy Rights, Customer Retention, Fraud and Elder Financial Abuse @ Wells Fargo
san francisco, california, united states
Scott Cravens's Location
Damascus, Oregon, United States, United States
Scott Cravens's Contact Details

Scott Cravens personal email

n/a

Scott Cravens phone numbers

About Scott Cravens

Seasoned banking services professional with over 20 years of experience in customer service, sales management, processing, skill development, complaint resolution and relationship building. Proven ability to recruit and develop high performing teams that consistently deliver bottom line results. Action oriented leader successful in managing multiple business initiatives in a rapidly changing economic and regulatory environment. Operations management Project management Sales and service managementEmployee development and coachingBusiness growthRegulatory, compliance and risk managementForecasting, cost and budget controlProduct and service training and implementationTrend reportingGoal setting Customer and employee retention Customer service and issue resolution

Scott Cravens's Current Company Details
Wells Fargo

Wells Fargo

View
Banking Services Manager - Mortgage, Home Equity, Compromised Data, Privacy Rights, Customer Retention, Fraud and Elder Financial Abuse
san francisco, california, united states
Website:
wellsfargo.com
Employees:
246787
Scott Cravens Work Experience Details
  • Wells Fargo
    Business Executive Senior Manager / Executive Director
    Wells Fargo Aug 2022 - Present
    Portland, Oregon, United States
    Manage and develop a team of Business Execution Consultants supporting domestic and international Compromised Data and Privacy Rights for Wells Fargo Bank. Supervise domestic and international Compromised Data and Privacy Rights reporting for impacted data subjects. Manage various areas of the operation including staffing, work prioritization, adherence to quality assurance standards. Develop, review and drive implementation of consistent controls, processes and procedures to support domestic and international compromised data incidents and privacy rights requests.
    View
  • Wells Fargo
    Operations Manager
    Wells Fargo Jan 2017 - Sep 2021
    Portland, Oregon, United States
    Wells Fargo Operations Manager for the Elder Financial Abuse Reporting Department. Responsible for managing operations for the Wells Fargo elder/dependent financial abuse reporting department. Responsible for financial abuse to state agency reporting to Adult Protective Services, Law Enforcement and Ombudsman. Managed third-party and internal complaints including issue resolution. Responsible for department staffing, training, work prioritization and budget control. Manage strict productivity and quality assurance standards including bank and state reporting regulations. Work directly with Legal, Compliance and Risk officers to ensure strong operating controls and procedures are in place to minimize regulatory, reputational and financial risk. Responsible for project oversight including system enhancements, communication, policy and procedure. Department subject matter resource for internal and external audit reviews.
    View
  • Wells Fargo
    Home Equity Operations Manager
    Wells Fargo Oct 2012 - Jan 2017
    Beaverton, Oregon
    Wells Fargo Home Equity Call Center Sales Manager reporting to Senior Vice President, Customer Management. Responsible for outbound/inbound call center sales and service strategy, planning and operations including staffing, training, sales and marketing campaigns, pricing, escalations, regulatory/ quality compliance and business performance.
    View
  • Wells Fargo
    Sales Development Manager
    Wells Fargo Nov 2006 - Oct 2012
    Wells Fargo Bank, N.A. Beaverton, Or
    Managed home equity sales development team across three contact call centers in OR, IA, and VA. Responsible for setting overall direction with regard to the development, implementation and assessment of sales models, scripting, product training, coaching for 150 home equity sales and service representatives.
    View
  • Wells Fargo
    Home Equity Sales Representative / Lead
    Wells Fargo Dec 2001 - Oct 2006
    Beaverton, Or
    Promoted to Team Lead after two years as a top-performing Sales Representative. Led inbound/outbound contact center team responsible for developing and retaining relationships with existing Wells Fargo Home Equity clients.
    View
  • Areotek
    Sales Representative / Recruiter
    Areotek Nov 1998 - Sep 2001
    Portland, Or
    Established new accounts and maintained existing client account relationships for industry leading staffing firm. Worked closely with business owners, managers and human resource departments. Prepared and presented proposals to potential commercial and light industrial business owners. Managed all aspects of contract preparation and closing including rate negotiations, contract duration and buyout clauses

Scott Cravens Skills

Call Centers Customer Retention Home Equity Management Development Of Sales Tools Marketing Strategy Leadership Sales Customer Service Call Center Financial Services Sales Management Creation Of Training Materials Program Implementation Telemarketing Call Center Management Sales Management Coaching Team Building Relationship Management Customer Acquisition Product Training And Implementation Sales Prospecting Business Retention And Growth Business Development Sales And Service Coaching Operational Risk Management Conflict Resolution Goal Setting And Forecasting Productivity Improvement Banking

Scott Cravens Education Details

Frequently Asked Questions about Scott Cravens

What company does Scott Cravens work for?

Scott Cravens works for Wells Fargo

What is Scott Cravens's role at the current company?

Scott Cravens's current role is Banking Services Manager - Mortgage, Home Equity, Compromised Data, Privacy Rights, Customer Retention, Fraud and Elder Financial Abuse.

What is Scott Cravens's email address?

Scott Cravens's email address is cr****@****rgo.com

What is Scott Cravens's direct phone number?

Scott Cravens's direct phone number is (800) 956*****

What schools did Scott Cravens attend?

Scott Cravens attended Portland State University.

What skills is Scott Cravens known for?

Scott Cravens has skills like Call Centers, Customer Retention, Home Equity, Management, Development Of Sales Tools, Marketing Strategy, Leadership, Sales, Customer Service, Call Center, Financial Services, Sales Management.

Who are Scott Cravens's colleagues?

Scott Cravens's colleagues are Syra Gastineau, Kim Solberg, Suryadeep. R. Gomes, Maria Valdivia, Timothy Lange, Tim Schuller, Gary Williams.

Not the Scott Cravens you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.