Scott Davis Email & Phone Number

Key Responsibilities:- Designed and lead the Airports Workforce Planning Continuous Improvement program, bringing together representatives from national airports and all elements of the Workforce Planning value chain to identify and resolve issues; aligning processes, systems and standards - Provide leadership, development and coaching to a team large of direct reports, including Resource Allocators and Resource Planners across all domestic ports for both the above and below wing operation- Provide oversight and support on shift, leading cross-functional day of operations service for our business partners – this allows us to drive outcomes for our customers, and provide coaching and escalation for our teams- Drive the delivery of projects & identify and execute business improvement initiatives ensuring that continued optimisation of service delivery - Lead business partnering with the Airports leadership teams- Build strong internal relationships and ensure connection throughout the Workforce Planning value chain, providing a continuous feedback loopKey Achievements:- Centralised the Airports Workforce Planning Pre-Planning teams for the day of operations resource planning of over 1000 operational team members over eight airport locations, and covering three separate Enterprise Agreements- Introduced the Airport Workforce Planning Quality Assessment document for the continuous improvement for all Resource Allocators - Introduced a Business Partnering program with key stakeholders in operational areas - Developed dual online Knowledge Libraries, one each for the on-shift management team, and one for the Resource Allocators and Resource Planners

Key responsibilities: - Lead a large team including Supervisors, Trainers and administrative support staff - Maximise performance and culture across the areas of safety, efficiency and reliability and continuously exceed service delivery expectations of Swissports client airlines and their customers - Build a strong safety culture- Ensure the safe and secure operation of all equipment and associated costs and repair and maintenance of all Ground Service Equipment - Lead optimal operational efficiency through effective and efficient planning and management of manpower/resources- Maximise ancillary revenue opportunities - Focus on continuous development and improvement initiatives in business and operational performance- Build robust and professional business partner and stakeholder relationships - Build and maintain a strong team culture, leading with a 'can do, will do' ethos and ensuring employees feel valued, recognised and engagedKey Achievements: - Successfully lead the port start-up project for Virgin Australia in Christchurch and Wellington, following the successful bidding of the New Zealand ground handling for Virgin Australia - Improved On-Time Performance (OTP) with an increase from 30% to 75% for zero minute on-time departures- Removing up to 400 hours through roster efficiencies without compromising service level agreements- Increasing and maintaining Customer satisfaction results from 55% to 92%- Introduced a Performance Management plan for team leaders and supervisors- Maintaining an above average Safety Engagement, and overall Staff Engagement score

Key Responsibilities:- Manage the daily Fleet Presentation operation and Ground Support Equipment (GSE) across multiple terminals in a complex and dynamic environment - Oversee the safe working culture of Qantas and continually review workplace procedures and manage changes to maintain a our industry leading safety culture - Coordinate ground handling for up to 12 customer airlines including airlines such as Air Canada and Japan Airlines- Workforce Planning and Resourcing, working with the centralised Qantas Ground Services Resource Planners and using rostering tools such as iRoster to ensure efficient rostering of team members- Interpreting multiple workplace Enterprise Agreements with regard to fatigue and rostering limitations- Develop and improve on operational policies and procedures to improve overall effectiveness of the Fleet Presentation and GSE function- Ensure optimal utilisation of Fleet Presentation staff whilst adhering to On-Time Performance, Service Standard and budgeting KPI’s of Qantas and our customer airlines- Maintain awareness of industry trends and develop and manage improvement plans in line with these trends- Communicate all policies/procedures and service updates to all operational staff- Maintain positive working relations with business partners and stakeholders Key Achievements:- Initiated “Daily Operational Updates” via toolbox discussions for staff, which covered all operational updates relevant to day of operations- Introduced a performance management structure and personal development plans for Supervisor & Leading Hands- Contributed to Qantas recording a full year industry leading domestic on-time performance result

Sydney

Key Responsibilities:- Introduce a Quality Assurance & Audit framework for the Fleet Presentation and Ground Service Equipment divisions of the Qantas Aviation Services Business - Develop training documentation to support the Fleet Presentation function and introduced training guidelines inline with Qantas' safety ethos - Maintain relationships with business partners and stakeholders, which included government agencies, airport authorities and customers, and be a point of contact between these areas and the Fleet Presentation and Ground Service Equipment operational teams- In conjunction with operational leaders, set future budget & forecasts relating to operational requirements etc.- Develop policies and procedures for the Fleet Presentation and Ground Service Equipment functionsKey Achievements:- Introduced a Quality Assurance and Auditing tool for auditors, and operational leaders - Introduced a Quality Assurance program for the Fleet Presentation business which had a strong focus on training and quality product delivery for our customers - Developed an online reporting framework to support audit findings- Integration of the Fleet Presentation function under the Qantas Aviation Services group from Caterair in Brisbane and Sydney- Coordinated new port start-up and training for the Fleet Presentation operations in Dallas/Fort-Worth, Santiago and Dubai- Introduced and lead the cultural change process, following the lean sigma principles with a renewed focus on the end-to-end customer journey and efficiency improvements- Introduced a “Second Tier” Qantas Ground Services workforce in to the existing Qantas Fleet Presentation team at Sydney and Brisbane Airports through Qantas Ground Services

Key Responsibilities:- Audit, analyse and review policies and procedures and identify inhibitors to on-time performance and implement improvement strategies- Work with stakeholders on challenges which assist in the reduction of delays in the areas of customer service, airport infrastructure, and scheduling etc.- Coordinate operational teams to ensure consultation and coordination of operations for maximum efficiency- Coordinate new port start-up - Analyse and monitor aircraft on-time performance on a daily basis both domestically and internationally- Network operational analysis- Presentation to key stakeholders on performance levels throughout the network and deliver initiatives to improve performance- Project development in key poor performing ports/divisions by creating work groups specifically involved in punctuality- Identifying trends and key issues throughout the network that impact performance- Regularly conduct observations/audits at aircraft turnarounds ensuring adherence to the Precision Timing Schedule (PTS) is maintained by all stakeholders- Collaborate with Network & Airline Operations and recommend amendments to the Precision Timing Schedule- Travel weekly to attend regular meetings with the Customer On-Time focus groups throughout the networkKey Achievements:- A380 Precision Timing Schedule development and entry into service activities for the A380 network- Precision Timing Schedule and process improvements for all Qantas fleet types- Reporting transformation within Operations Performance team- Implementation and development of “Customer on-time” focus groups, a high-level strategic group involved in business planning across the network- Implement policies across the network to maximise efficiency through the cooperation of various departments- Develop reporting tools/systems for all departments across the business- Automation of reporting to reduce report times and maximise productivity