Scott Dial Email & Phone Number

Waverly Hall, Ga, Us

Chicago, Illinois, United States / Remote

Columbus, Georgia Area

Managing multiple engagements and contracts for managed service providers and client technology groups, providing technical oversight all areas of data center, distributed and mainframe infrastructure. Responsible for ongoing management of service provider support, billing, SLA's and contract amendments, I lead a team of Enterprise Service Delivery Managers who provide technical oversight for Distributed, and Mainframe technologies while pushing for operational efficiency and value from the contract. We work closely with Security, Technology and Business partners to insure engagement and outcomes are as desired. Facilitates Service Level Agreement execution for all deliveries. ITIL-F Certified.

Columbus, Georgia Area

· Career progressed from Systems Administrator, to Manager to Sr. Manager. Currently managing a staff of 9 Systems Engineers and 9 off-shore Systems Administrators, responsible for the operational support of 2 data centers with over 2800 Windows, Sun Solaris and RHEL servers. · Responsible for planning, creation and execution of a $4.5 million dollar annual budget. · Current management tasks include: o Enterprise Disaster Recovery/Data Protection, o Data Center management, Asset Management, o Off-shore delivery teamo Enterprise SAN team support VMware infrastructure team supporto Responsible for driving technology adoption and execution resulting in a 90% over-all virtualization of our server environment and a 1500 user VDI environment. o Currently working on integrating cloud services (IAAS and PAAS) and automation into our environment and implementation of a major managed services effort.

· Responsible for design, implementation and administration of an enterprise level multi-node load balanced web server farm providing web hosting and e-commerce for 45,000+ customers. o Primarily responsible for 99.999 uptime of web server farm and supporting systems accomplished through the use of F5’s BIG-IP/HA devices and multiple IIS, SQL and file servers. o Maintained the public and private DNS of 1500+ local and well over 50,000 public customer domains. o Active Directory and other infrastructure systems including multiple exchange 5.5 servers and mail gateways supporting 3 geographically separated locations o Code management and elevations working with developers and product managers to design, troubleshoot and implement applications utilizing ASP.Net, COM+ , Flash o Technical lead on all projects. o Mentored junior Systems Administrators

· Primary responsibilities include management of Active Directory domain in a multi-domain environment, · Accomplishments:o Established Concord monitoring server and configured it for trending and analysis of domain routers and servers. o Designed and completed an exchange 5.5 to 2000 migrationo Performed the company’s first complete account audit for SOX/GLBA compliance of over 1000 user accounts and permission on 65 servers. o Developed and implemented change/configuration management guidelines for operations.

· Responsible for managing all aspects of network infrastructure and server farm · Accomplishments:o Building/Managing AD, Exchange, Citrix, Trend AV, Facsys and IISo Installed and administered Veritas Network storage exec and a scalar 1000 robotic backup device. o Multi-site, Multi-domain AD and Exchange migrationo Responsible for management of Cisco routers and HP Procurve switches

· Provided contractor support at the Oklahoma City Air Logistics Center to perform financial and supply chain management analysis. · Accomplishments :o Developing tools in ACCESS and SQL which enabled the client better analysis of business practices used in structuring the Supply Management Activity Group’s (SMAG) revenue, expense, logistics, and readiness indicators. o Created Macro’s in excel which aggregated data from 12 different supply chain databases

Manager of an 8 person task which provided IT support to over 1100 computers/users attached to a 15,000 node NT network and daily operations of a DEC Vax cluster.. Mentored technicians and operations staff which enabled us to provide quality customer care and in turn, expand our staff to 5 technicians.. Provided technical assistance to other LAN Analyst and mainframe operations staff on more difficult problems. Designed and implemented a PC support help desk including writing the work order database in Access

Managed operations of computer operations and personnel. Supervised daily operation of VAX Cluster operating on VAX/VMS software. Wrote DCL based user interfaces and procedures to streamline the otherwise cumbersome command line interface. Developed training materials and trained 4 other operators.

· Broad sweeping responsibilities including Base telecommunications center operator, Communications Security (COMSEC) for AWACS and Computer Systems Management. Highest security clearance held – TOP SECRET SCI.

Itil - Foundations V3

Education record