Scott Dillingham Email & Phone Number

Worldwide, Oo

- Board member Tight Ship Advisors https://www.tight-ship.com/- Senior services (Guardianship, Executor, Specialized Family Office Services)The Tight Ship team provides unique solutions for Consumer clients:https://www.tight-ship.com/Concierge family office support for home, health and lifestyle to high net worth families and individuals. Specializations include collaboration with family and financial management specialists in support of seniors evolving needs.Daily support, guardianship, executor services, special needs planning and coordination with existing financial advisors / legal teamhttp://tight-ship.com

Pittsford, New York, Us

Delivering a uniquely tailored operating system and tools for Community Based Organizations allowing them to seamlessly connect with the broader healthcare delivery ecosystem. Digitizing CBO operations in the cloud to allow for optimization of operation, data integration and management, coding / billing, API integration with lateral and upstream partners.#SDoH #CBO #API #HL7 #SDoHspecialists #Communitysupports #HealthEquity #HighPerformanceSocialNetworks

Chicago, Illinois, Us

VP of Operations – Medicare Advantage – Process Optimization & Strategy, Workforce Management, Telephony‒ Developed and deployed cross functional Operations strategy and process optimization team – drove rationalization of tools / vendors, product enhancement road mapping, introduction of automation (RPA)‒ Designed and led enhancements to Workforce Management operations driving a 20% increase in real time management engagement, ability to consume a 94% YOY increase in WFM ticket throughput with 0% increase in staffing‒ Led reboot of Telephony service capabilities including incident response teams, revamp of SLAs to quantify delivery value. Reduced time to resolution 80%, cost per encounter 35% against 85% YOY increased volumes with 0% increase in staffing‒ Initiated enhancements in onboarding of new brokers across HR, Training, Sales, WFM delivering enhanced workflow transparency and reporting capabilities‒ Executive sponsor of Corporate Communications / PR strategic planning and execution initiatives (Strategy and partner development)

Worldwide, Oo

Example EngagementsMultistate Blue Health plan – Medicaid Operations – Healthcare Management System Selection, 2 state post RFP Implementations‒ Led Government Programs (Medicare / Medicaid) Healthcare Management platform current state assessment, replanning and eventual reprocurement efforts‒ Lead client partner on Medicaid RFP implementations overseeing client and consultant operational/program management teams. Partnered with client lead guiding $24M in combined implementation budgets, 150+ resources on- & offshore‒ Drove business process redesign and management, operational readiness support initiativesProvider owned Health Plan – Health Plan Acquisition Post Merger Integration Operational Transformation Support, Medicaid Product Implementation‒ Medicaid and Health Plan operations supporting health plan acquisition Day One and Year One strategy‒ Drove core Medicaid Operations capability assessment and alignment planning‒ Led Medicaid Operations and IT future state alignment, implementation future state definitionAreas of Expertise / Specialties:Accountable Care Organization Strategy and Operations (ACO) - Managed Care in Medicaid, Medicare and Duals MarketsConsumer / Channel Reach and EngagementBusiness Support of Core Administration System OptimizationExchange / Defined Contribution

Operating Partner – New Venture Incubation and OperationalizationLed concurrent business building efforts supporting incubation and operationalization of Private Equity funded startup entities in 2 markets (Medicaid Managed Care Community Network – Chicago, Illinois; Accountable Care Organization – Houston, Texas)Lead partner: WKG Advisory internal business operations including Program and Client P&L, administrative and resource managementKey Accomplishments: NextLevel Health – Medicaid Managed Care Plan‒ Led multiple enterprise level engagements including operationalization of strategic plans, operational improvement, implementation planning and execution in Medicaid Care Coordination Entity start up‒ Drove development of core operational functionality and systems remediation efforts in rapid conversion to Full Risk (MCCN) capabilities from “Care Coordination only” entity ‒ Led business process redesign and management, operational readiness support initiatives‒ Top line Revenue tracked to ~$270 Million (2019)Exit: Sale to Centene (54,000 members)Altus ACE Accountable Care Entity – Medicaid Managed Care ACO‒ Developed “ground up” operational foundation and structure for a new Government Programs focused Accountable Care Organization (Managed Medicaid / Dual Eligible / Medicare Advantage), accelerating organization transformation from historical Fee for Service position to Value Based model‒ Served as Interim COO role for +10 months, leading blended consulting and client staff in establishing core operational functionality (Clinical, Care Management, Financial and Administrative)‒ Drove MCO engagement and sales efforts resulting in the negotiation of 2 progressive contracts – positioning the ACO to convert from Shared Savings arrangements to Full Risk delegation - Current portfolio 7 contracts‒ Current membership under management +85,000

Worldwide, Oo

Sample Engagements: Regional Health Insurance Carrier (Multi State) – Health Insurance Exchange (HIX) stand up• Led operational/program management team (12) guiding $50M annual budget, 500+ resources on-shore & off• Managed core operational and systems remediation for Health Insurance Exchange marketplace capabilities• Drove business process redesign and management, operational readiness support initiativesRegional Health Insurance Carrier (Multi State) – ICD-10 Remediation• Management of $33.4M Budget, direct management of +13 project management and operations staff, oversight of program staff 400+, remediation ahead of schedule• Directed mixed resource team (Client, Consultant, Technology, Strategy and Operations) revitalized initiative oversight processes, increased resource efficiency, accuracy of forecasting and planning activitiesNational Pharmacy Benefits Manager – Future State Operating Model PBM joint venture• Established future state operating model & processes supporting national PBM joint venture• Led Eligibility process and IT gap analysis

Founding Member – Health and Wellness Industry Strategic Consulting Firm• Key contributor to architecture, development and growth of Stonegate Strategic Advisors LLC• Led development of product strategy for Stonegate Intel – health and wellness business intelligence and market research service offering• Drove expansion of client base from 2 at organization launch, to more than 26 active and recurring clientsSample Engagements: United Healthcare• Led strategic planning initiative for product and portfolio development - Individual & Senior Markets groupMagellan Health Services• Designed strategic market evaluation & benchmarking activities for member reach and engagement activities

Client Partner - Health and Wellness Industry Strategic Consulting Firm Sample Engagements: University of Chicago Hospitals • Developed marketing and strategic initiatives to address the needs of growing Hispanic consumer base• Developed short term tactics for communications as well as community relations programUniversity of Illinois College of Medicine – Neurosurgery • Designed recommendations to align offline/online branding and marketing initiatives• Developed and implemented online marketing program showcasing capabilities and research initiatives Evanston Northwestern Healthcare• Led strategic planning / competitive landscape analysis, marketing scorecard / product line strategy reports

Led account strategy and delivery initiatives for targeted clients in CPG, Healthcare (Health Insurance) and Financial industries - Focus on promotional marketing, channel management, consumer engagement and consumer activation

Brooklyn, Ny, Us

Interactive agency (Web Mobile) focused on Consumer Engagement and Activation - CPG, Financial and Automotive segments

Account Director managing Consumer Activation, Loyalty, Engagement and Promotional Marketing Initiatives (McDonalds, Chevron)

San Francisco, California, Us

MBA Internship - Management Consulting - Market Entry Research and Strategy

Loyalty and Promotional Marketing Agency - Project and Account Management (Coke, McDonalds)

Master Of Business Administration (Mba), Marketing And Strategy

Bs, Ag Economics

Education record

Education record