Scott Donato Email & Phone Number

Temecula, California, United States

Temecula, California, United States

• Install, maintain, administer, and support computer networks and related computing environments including computer, server, and network hardware, systems software, applications software, and all configurations.
• Diagnose, troubleshoot, and resolve hardware, software, or other system and network problems, and replace defective components when necessary.
• Support system users in all areas including break/fix, user training, and new initiatives.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware both from internal and external sources.
• Configure, monitor, and maintain email and endpoint virus protection software.
• Monitor the performance of computer systems and networks both for stability and trends to determine whether adjustments need to be made, or will need to be made in the future.

Escondido, CA

• Designed, configured, and continued maintenance of the company’s Active Directory (DHCP, DNS, User, and Computer Accounts).
• Designed, configured, and continued maintenance of the company's Hyper-V / Dell EqualLogic SAN solution.
• Designed, configured, and continued maintenance of the company’s Symantec Encryption solution.
• Designed, configured, and continued maintenance of the company’s Symantec Backup solution.

Escondido, California, United States

• Recruit, train, supervise, develop, and evaluate a staff consisting of a Systems Administrator, Network Administrator, and 3 IT Technicians.
• Advised CEO and lT Director of new hardware, new guidelines, etc. that should be purchased or implemented.
• Responsible for upkeep and 24/7 uptime of all company systems.
• Maintained all other duties listed under Systems Administrator, Applications Support Specialist, Senior IT Technician, and lT Technician roles.

Escondido, California, United States

• Responsible for maintaining the company’s EHR system and ancillary systems and servers.
• Work with various vendors to support the company’s EHR system and ancillary systems and servers.

Escondido, California, United States

• Continued duties as IT Technician, with the addition of more high-level responsibilities.

Escondido, California, United States

• Maintain standards for server and PC installations.
• Responsible for supporting over 500 end-point devices.

Escondido, California, United States

• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Receive payments and post amount to debtor’s account.
• Keep records of collection and status of accounts.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Oceanside, California, United States

• Registered Process Server, County of San Diego.
• Serve legal documents to defendants and/or court witnesses.
• File legal documents with county courts.

Oceanside, California, United States

• Supervised client services in Individual Placement Program.
• Supervised staff of 8-12 employees and a caseload of 35-45 clients.
• Completed billing process in compliance with state regulations.
• Initiated and maintained regular, positive, and proactive communication with employers, clients, families, and case workers.

Oceanside, California, United States

• Provided ongoing client support, counseling, and training.
• Implemented behavior modification techniques.
• Developed and implemented individualized training and support strategies for clients.

Poway, California, United States

• Participated in developing support processes.
• Responded to and resolved a broad range of customer requests in a timely manner.
• Analyzed customer requirements and develop acceptable solutions.
• Provided support for sales and marketing.

Computer Science & Business

Computer Science & Admission