Scott Downs Email & Phone Number

Mckinney, Texas, United States

United States

Dallas/Fort Worth Area

Addison, Texas

Plano, Texas & Seattle, Washington

Front-line service management team lead supporting a large financial services organization. Led a number of service improvement efforts to address service management delivery issues for Dell Services ITO customers. Participated in an internal transformation program to improve Dell's delivery of ITIL service management.

Plano, Texas & Washington, D.C.

Service Management vertical leader for all Dell Services Federal Government accounts, and front-line team lead for a service management team supporting a Cabinet-level U.S. federal government agency. Led a number of efforts focused on improving service management delivery for Dell Services ITO customers.

Plano, Texas & Washington, D.C.

Owned and managed the ITIL-based Incident, Problem, Request, and Change Management processes in support of a large healthcare organization (through 2007), and later a large U.S. government agency (2007 to 2009).

Plano, Texas

Planned and oversaw the successful deployment of new and changed software, along with associated hardware, environment, database, and documentation updates in a Windows environment. Additionally I supported the Technical Operations team in support of the corporate Intranet environment for a large healthcare organization.

Herndon, Virginia & Plano, Texas

Developed business requirements and new functionality for computer systems and managed system backups in support of a large rental car organization. I used Software Configuration Management policies in maintaining code from development to implementation, using Merant PVCS. I maintained the software application (Connect:Direct/Mailbox/Enterprise) used to.

Orlando, Florida & Charleston, South Carolina

Instructed over 900 students in heat transfer/fluid flow/thermodynamics, electrical theory and systems, and in the principles of nuclear physics. Designated as Master Training Specialist for demonstrated excellence in leadership, technical competence, and application of instructional methodology. Promoted to Division Director of a teaching division..