Scott Downs Email and Phone Number
Scott Downs work email
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Scott Downs personal email
I am a technology professional with a passion for designing and implementing IT service management processes, supporting IT operations, defining and maintaining service levels, managing organizational change, and leading teams. I have an engineering and nuclear physics background, and enjoy bringing people together to solve problems in fast-paced IT environments.Certified ITIL® 4 Managing Professional
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Senior Manager, It Service ManagementGlobe Life Mar 2023 - PresentMckinney, Texas, United States
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Account It Service ManagementUnisys Sep 2017 - Mar 2023United States -
It Service ManagerDavita 2015 - 2017Dallas/Fort Worth Area -
Executive ConsultantG2G3 Americas 2014 - 2015Addison, Texas
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Itil Service Management ConsultantDell 2011 - 2014Plano, Texas & Seattle, WashingtonFront-line service management team lead supporting a large financial services organization. Led a number of service improvement efforts to address service management delivery issues for Dell Services ITO customers. Participated in an internal transformation program to improve Dell's delivery of ITIL service management. -
Itil Service Management Consultant / Vertical LeadDell 2009 - 2012Plano, Texas & Washington, D.C.Service Management vertical leader for all Dell Services Federal Government accounts, and front-line team lead for a service management team supporting a Cabinet-level U.S. federal government agency. Led a number of efforts focused on improving service management delivery for Dell Services ITO customers.
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Itil Service ManagerPerot Systems Corporation 2006 - 2009Plano, Texas & Washington, D.C.Owned and managed the ITIL-based Incident, Problem, Request, and Change Management processes in support of a large healthcare organization (through 2007), and later a large U.S. government agency (2007 to 2009).
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Software Configuration Manager (Release Manager)Perot Systems Corporation 2003 - 2006Plano, TexasPlanned and oversaw the successful deployment of new and changed software, along with associated hardware, environment, database, and documentation updates in a Windows environment. Additionally I supported the Technical Operations team in support of the corporate Intranet environment for a large healthcare organization.
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Business Analyst/Prod Support/Tech Writer/Software Configuration Manager (Release Manager)Perot Systems Corporation 1999 - 2003Herndon, Virginia & Plano, TexasDeveloped business requirements and new functionality for computer systems and managed system backups in support of a large rental car organization. I used Software Configuration Management policies in maintaining code from development to implementation, using Merant PVCS. I maintained the software application (Connect:Direct/Mailbox/Enterprise) used to send and receive information to/from client sites, and also wrote and maintained UNIX shell scripts to automate administration and Release Management tasks.
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Instructor/Division DirectorUs Navy (Naval Nuclear Power Training Command) 1994 - 1999Orlando, Florida & Charleston, South CarolinaInstructed over 900 students in heat transfer/fluid flow/thermodynamics, electrical theory and systems, and in the principles of nuclear physics. Designated as Master Training Specialist for demonstrated excellence in leadership, technical competence, and application of instructional methodology. Promoted to Division Director of a teaching division. Supervised 22 other instructors in the instruction of over 400 students every 12 weeks in an undergraduate-level nuclear physics course with specific application to nuclear power plant systems. Led a full rewrite of the enlisted physics curriculum. Supervised a large-scale relocation of the command’s Model Room from Orlando, Florida, to Charleston, South Carolina, that included classified student training components and materials, such as electrical and reactor control panels, turbines, reactor models, and electrical motors and generators.
Scott Downs Skills
Scott Downs Education Details
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Mechanical Engineering
Frequently Asked Questions about Scott Downs
What company does Scott Downs work for?
Scott Downs works for Globe Life
What is Scott Downs's role at the current company?
Scott Downs's current role is IT Service Management at Globe Life.
What is Scott Downs's email address?
Scott Downs's email address is sc****@****sys.com
What schools did Scott Downs attend?
Scott Downs attended Brigham Young University.
What skills is Scott Downs known for?
Scott Downs has skills like Itil, It Service Management, It Operations, It Management, It Strategy, Vendor Management, Service Management, System Deployment, Service Delivery, Sdlc, It Outsourcing, Disaster Recovery.
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Scott Downs
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