Service Manager
Kansas, Colorado, New Mexico
Managed Nobel/Sysco and various other customers and equipment that included lease and rental revenue. Directed and specified all capital equipment purchases for Nobel/Sysco to include tractors, trailers, and refrigeration units. Managed, scheduled, evaluated and trained 16 to 20 union and non-union technicians and service employees that supported full-service lease, program maintenance and rental vehicles.• Annually reduced operational costs by 10% through improving preventative maintenance… Show more Managed Nobel/Sysco and various other customers and equipment that included lease and rental revenue. Directed and specified all capital equipment purchases for Nobel/Sysco to include tractors, trailers, and refrigeration units. Managed, scheduled, evaluated and trained 16 to 20 union and non-union technicians and service employees that supported full-service lease, program maintenance and rental vehicles.• Annually reduced operational costs by 10% through improving preventative maintenance inspections, better utilization of specialized technicians, and restructured training.• Monitored and controlled maintenance profit and loss budget estimated at $1.6 million annually. Increased net profit by 6.2%.• Inspect, schedule and quality review of vehicles for preventative maintenance program.• Efficiently and successfully relocated the facility in New Mexico for Ryder Transportation Services customer business and maintenance facility unit, which entailed moving $650,000 in equipment, $100,000 of inventory and 30 administrative, sales and maintenance employees.• Cultivated and sustained customer and vendor accounts through marketing and business development improving CSI scores by 18%.• Responsible for monitoring and controlling the maintenance profit and loss budget. Show less