Enterprise Sales And Support Engineer
-Managed projects for customer implementations of enterprise labeling solutions, often managing & implementing up to 10 projects at once -Owned customer-requested enhancements to the product by documenting the feature requirements, overseeing the development of the enhancement with offshore teams, and implementing into the customer’s environment-Stepped in when necessary to oversee and run weekly stand up with offshore development team and onshore product management teams-Frequently used VBScript (API calls) and t-SQL (stored procedures, triggers) to fulfill customer needs and complete solutions-Lead discussion on bug fixes and enhancement development during weekly standup, advising on expected behavior and timeline-Performed advanced troubleshooting and problem-solving to ensure smooth implementation and reliable function of the software-Primary technical contact for external customers and end users, providing guidance on operations processes and best practices-Successfully implemented and translated how label printers behaved in a live production environment, troubleshooting and problem-solving quickly-Served as final escalation point in the technical tree of the company-Recommended improvements to customers and demonstrated potential cost reductions & process improvements-Demonstrated software to both customer operations, IT groups, and C-level executives, explaining technical requirements & capabilities as well as features and real-world process benefits that could be felt throughout the organization-Communicated technical knowledge to non-technical audiences -Documented completed projects, including custom scripting or special processes, for a painless transition to technical support